1. Visit webmail at: http://mail.uas.alaska.edu.
2. Log in to webmail with UAS username and password.
3. Press the Options button and then the Settings button.
4. Enter in the email address you would like your e-mail forwarded to in Mail Forwarding box.
5. Click on the Save Changes button.

To unforward repeat the steps above and remove any email addresses in the Mail Forwarding box.

Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts: http://www.uas.alaska.edu/elmo

Our outgoing mailserver requires authentication to allow you to be able to communicate with it. It may also be related to the outgoing mail server settings that are set up within the preferences. Verify that the outgoing mail server preferences are set up to supply a username and password.

From within your Netscape Communicator 7.1:

1. Go to Edit > Mail > Newsgroup Account Settings
2. Select Outgoing Server (SMTP) in the left hand pane
3. Verify that the Server Name reads: mail.uas.alaska.edu
4. To be able to authenticate when sending, simply place your username in the User Name field
5. Click the Use name and password box.

From within Outlook Express

1. Go to the Tools menu and choose accounts.
2. On the mail tab select the UAS account and click properties.
3. On the Servers tab under Outgoing Mail Server, check the box for server requires authentication.

From within Microsoft Outlook

1. Go to Tools > Accounts...
2. On the mail tab, select the...

From Mozilla Thunderbird
Thunderbird, as the default, is configured to have outgoing mail authenticated with the same details as the incoming account. If that doesn't seem to be the case, you can follow these steps to assure that it's configured. 

1. Go to Tools > Account Settings...
2. Click on Outgoing Server (SMTP)
   There, on the right hand side, you will see the outgoing mailserver that was configured when you first set up Thunderbird. It likely will read "jsabc - mail.uas.alaska.edu (default)".
   
3. Highlight the Outgoing Server listed and click the Edit button.
   
4. Check the Use name and password checkbox.

To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services using Thunderbird.

1. From within Thunderbird, go to Tools > Options…
2. Click on the Composition button, choose the Addressing tab.
   

   
   

3. Check Directory Server.
4. Click Edit Directories…
5. Click Add
6. For the Name, enter “UAS Directory”
7. For the Hostname, enter “ldap.uas.alaska.edu”
   
    
   
   
8. Click OK
9. Click Add
10. For the Name, enter “UA Statewide”
11. For the Hostname, enter “keiko.alaska.edu”
    
     
    
    
12. Click OK
13. Click OK
14. Click OK
15. Enjoy!

Backing-up Files

1. Open My Computer.
2. Go to: C drive > Documents and Settings > your username for your computer
3. Open Application Data.
   
4. 1. If you do not see it go to Tools > Folder Options
   2. Select the View tab
   3. Make sure Show hidden files and folders is selected
   4. Click OK. You should now be able to see Application Data folder.
      
5. From inside the Application Data folder, go to: Thunderbird > Profiles > RANDOM CHARACTERS > Mail
   

   NOTE: RANDOM CHARACTERS varies from install to install of Thunderbird. It is typically the only folder in the Profiles directory unless you have more than one profile.

6. You should back up all contents of this folder.

1. After reformatting, or on another computer, install Thunderbird.
2. While Thunderbird is NOT running, restore the folder tree to the directory:
   

   C:\Documents and Settings\ USERNAME\Application Data\Thunderbird\Profiles\ RANDOM CHARACTERS\Mail (where USERNAME is your Windows Login Name and RANDOM CHARACTERS is arbitrary - it is typically the only folder in the Profiles directory)

   (If you need instructions on how to get to the folder listed above, follow steps 1-4 in the Backing-up Files section.)

   NOTE: You may need to create directories manually to do this correctly.

3. Run Thunderbird, and you should see the folders in your Local Mail account.

These "bounced back" email errors occur when messages can not be delivered to an email account.  This message will usually explain why the message was undeliverable and who the recipients were.  If this is not clear, please forward the message as an attachment to the Helpdesk ( helpdesk@uas.alaska.edu).  We will be happy to help resolve the problem.

To forward a message as an attachment, in Thunderbird go to Tools > Options > Composition > General tab and switch the Forward Messages: field to As attachment (rather than inline), then click OK.  Return to the message and click the Forward button.

Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

1. Log into webmail ( http://mail.uas.alaska.edu)
2. Click on Options across the top
3. Click on Vacation Message along the side
4. Edit your vacation message
5. Click the checkbox to Enable automatic vacation reply
6. Click Save Changes

Students will want to use the syntax of username@uas.alaska.edu as the address that is given to friends & family. 

Staff and faculty have vanity addresses of firstname.lastname@uas.alaska.edu available for their use. Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc).

To see what addresses are tied to your email account, simply sign into webmail ( http://mail.uas.alaska.edu) and click on Options. The addresses will be listed there.