Skip to content
 Scroll To Top

The information on this page is maintained by the UAS IT Helpdesk and it is intended to accurately reflect the reliability of our most critical systems.  If you are aware of any outages not reflected here, please contact the Helpdesk so it can be investigated.

Additional Helpdesk stats are located here.

Blackboard

Blackboard Course Web Sites
IMPACTED Blackboard on 2016-09-25
Users reported trouble accessing UAS Online and Single Sign-On as early as Saturday at Noon. Users were sporadically unable to log in. Technicians were notified and the issue was been resolved by 11:00 AM Sunday.
Updated 2016-09-26 15:52:04 by MCARTE32
IMPACTED Blackboard on 2016-09-24
Users reported trouble accessing UAS Online and Single Sign-On as early as Saturday at Noon. Users were sporadically unable to log in. Technicians were notified and the issue was been resolved by 11:00 AM Sunday.
Updated 2016-09-26 15:52:10 by MCARTE32
IMPACTED Blackboard on 2016-08-27
The login server (LDAP) for UAS resources began experiencing errors around 3:45 PM. This meant that individuals would inconsistently be able to log in or access University materials. The LDAP was restored at 5:50 PM.
Updated 2016-08-28 11:37:40 by MCARTE32
DOWN Blackboard on 2016-08-18
The UAS SQL servers experienced an outage Thursday morning starting around 2:30am. Blackboard was impacted by this outage. Services returned at approximately 8:30am.
Updated 2016-08-18 09:41:46 by MCARTE32
MAINT Blackboard on 2016-07-14
UAS Online was unavailable from 5:00am-7:30am, the maintenance was extended until 8:30am and is now up and running as of 8:30am.
Updated 2016-07-14 08:33:50 by AMORRIS12
IMPACTED Blackboard on 2016-06-26
Blackboard courses were not displaying images and PDFs. This was tracked down to a SQL database problem. Service to Blackboard was restored by 1:15 PM.
Updated 2016-06-27 08:56:26 by TLTAYLOR7
DOWN Blackboard on 2016-06-25
Blackboard was temporarily unavailable this morning. Users reported error 403. This was because UAS Online was having a problem communicating with the disk storage. Services were restored Saturday at 11:00 AM.
Updated 2016-06-27 08:56:07 by TLTAYLOR7
IMPACTED Blackboard on 2016-04-21
UASOnline experienced an unscheduled outage today at 11:20am caused by a communication problem with the storage array. UASOnline was restored to service around 12pm.
Updated 2016-04-22 08:14:22 by MCARTE32
MAINT Blackboard on 2016-04-09
Maintenance is scheduled for all network resources from 5:00 PM to 9:00 PM, in preparation for a future UAS data center relocation project.
Updated 2016-04-12 09:06:35 by TLTAYLOR7
IMPACTED Blackboard on 2016-04-07
The UAS Juneau campus experienced a complete network outage from 11:15AM to 12:25PM. Technicians are still confirming all systems have been restored.
Updated 2016-04-12 08:21:40 by TLTAYLOR7
IMPACTED Blackboard on 2016-03-15
The UAS campus experienced a major technological outage that affected multiple systems and Internet access. The problem was linked to hosts that provide network name translation (DNS services) for the region. Services started to return around 9:30am.
Updated 2016-03-15 14:08:37 by TLTAYLOR7
MAINT Blackboard on 2016-02-13
The UAS Blackboard system and the UAS web server was unavailable for brief system maintenance from 8:30am – 10:00am.
Updated 2016-02-13 10:15:55 by MCARTE32
DOWN Blackboard on 2016-02-04
Blackboard experienced an unscheduled outage on Thursday February 4 from 11:30am - 12:30pm. Systems have been restored.
Updated 2016-03-09 09:15:25 by MCARTE32
IMPACTED Blackboard on 2016-01-18
One of the UAS Online servers was down. Users affected by this would have received a "Resource Unavailable" error when trying to access course material.
Updated 2016-01-19 13:27:55 by TLTAYLOR7
IMPACTED Blackboard on 2015-12-11
The Blackboard system was unavailable from 12:45 PM to 1:15 PM, due to a UAS Online outage.
Updated 2015-12-11 16:37:35 by MCARTE32
IMPACTED Blackboard on 2015-11-29
There have been reports that users experiencing issues attempting to submit Tests in several courses. Technicians are investigating the cause of this system failure.
Updated 2015-11-30 12:08:44 by MCARTE32
DOWN Blackboard on 2015-11-23
The Blackboard system has returned to service at approximately 1:45pm. The outage began around 1:00pm.
Updated 2015-11-23 13:52:17 by MCARTE32
IMPACTED Blackboard on 2015-11-21
Blackboard encountered issues between 4:40 and 5:30 AM. The system resolved the issue on its own.
Updated 2015-11-23 14:54:32 by MCARTE32
DOWN Blackboard on 2015-11-16
The Blackboard system was returned to service at approximately 1:00 PM. The outage began around 9:45 AM. Technicians are continuing to work with Blackboard’s technical staff to further research today’s outage.
Updated 2015-11-16 17:36:13 by TLTAYLOR7
MAINT Blackboard on 2015-11-15
Scheduled maintenance took just over 2 hours. The system was unavailable from 6:30 AM - 8:40 AM.
Updated 2015-11-15 13:52:04 by TLTAYLOR7
DOWN Blackboard on 2015-11-11
Blackboard service was intermittent this afternoon and was completely unavailable from 3:40-4:10 PM. From 4:10-6:00 users may have experienced delays or intermittent slowness. At 6:00 PM full service was restored.
Updated 2015-11-11 19:48:02 by TLTAYLOR7
MAINT Blackboard on 2015-10-23
The UAS Blackboard server will undergo emergency maintenance on Friday, October 23rd at 5:30pm to resolve database errors.The maintenance to the databases was completed and the good news is the database checks found no errors. I reopened Blackboard to the users around 7:45pm after observing the Blackboard and database server logging no errors. Resources that could not be accessed today are now loading. Blackboard and database errors have subsided.
Updated 2015-11-19 12:09:24 by DLCOLLINS
DOWN Blackboard on 2015-10-22
UAS Online and Blackboard experienced an unscheduled outage at approximately 2:50 today. Service was restored at 4:34 PM.
Updated 2015-10-23 10:21:50 by MCARTE32
DOWN Blackboard on 2015-10-21
Blackboard experienced an extended outage from approximately 2:45pm to 5:15pm.
Updated 2015-10-23 10:06:40 by DLCOLLINS
DOWN Blackboard on 2015-10-17
Users received an "unable to connect to bbprod server" error message. The outage started at 10:40am, and lasted until 12:40 pm.
Updated 2015-10-23 10:09:12 by DLCOLLINS
IMPACTED Blackboard on 2015-10-08
Some content was misdirected for several courses. All misdirections have been addressed. Please contact the Helpdesk if you notice material missing.
Updated 2015-10-08 11:22:45 by MCARTE32
DOWN Blackboard on 2015-09-08
UASOnline experienced a communications problem from approximately 1:15pm – 2:40pm. This resulted in an “Internal Server Error” message or no response for user connections. Technicians have identified the source of the problem and are investigating long-term solutions.
Updated 2015-11-19 10:21:35 by DLCOLLINS
IMPACTED Blackboard on 2015-09-03
Blackboard was experiencing technical difficulties between 3:45 to 5:00 pm. Everything has been resolved
Updated 2015-09-03 17:11:38 by MMARNOLD
MAINT Blackboard on 2015-08-21
Updated 2015-08-24 12:15:36 by MCARTE32
IMPACTED Blackboard on 2015-08-11
There is a known issue with quiz functionality. Technicians are aware, and working on the issue.
Updated 2015-08-11 12:34:34 by MCARTE32
IMPACTED Blackboard on 2015-08-10
There is a known issue with quiz functionality. Technicians are aware, and working on the issue.
Updated 2015-08-11 12:34:21 by MCARTE32
IMPACTED Blackboard on 2015-08-09
There is a known issue with quiz functionality. Technicians are aware, and working on the issue.
Updated 2015-08-11 12:34:24 by MCARTE32
IMPACTED Blackboard on 2015-08-08
There is a known issue with quiz functionality. Technicians are aware, and working on the issue.
Updated 2015-08-11 12:34:30 by MCARTE32
IMPACTED Blackboard on 2015-07-27
Updated 2015-07-28 15:13:18 by MCARTE32
IMPACTED Blackboard on 2015-07-26
Updated 2015-07-28 15:13:33 by MCARTE32
IMPACTED Blackboard on 2015-06-03
The UAS Blackboard system experienced an unexpected system outage on Wednesday, June 3rd beginning around 9:30am. Technicians were able to resolve the issues by 12pm.
Updated 2015-06-08 08:13:33 by WWARD10
MAINT Blackboard on 2015-05-26
The UAS Blackboard server will be unavailable Tuesday, May 26th from 7:15am – 8:00am for system maintenance.
Updated 2015-05-27 09:02:21 by WWARD10
MAINT Blackboard on 2015-05-09
The UAS Blackboard system underwent an outage May 8th – May 10th for a system upgrade to the latest Blackboard release. Access to course sites was unavailable beginning Friday, May 8th at 7:30am. Access to the UAS Online portal was unaffected. The Blackboard system upgrade was completed on Saturday @7:30pm.
Updated 2015-05-11 09:28:20 by WWARD10
MAINT Blackboard on 2015-05-08
The UAS Blackboard system underwent an outage May 8th – May 10th for a system upgrade to the latest Blackboard release. Access to course sites was unavailable beginning Friday, May 8th at 7:30am. Access to the UAS Online portal was unaffected. The Blackboard system upgrade was completed on Saturday @7:30pm.
Updated 2015-05-11 09:28:13 by WWARD10
DOWN Blackboard on 2015-04-15
Blackboard was down from 1:37pm to 1:53pm.
Updated 2015-04-15 13:54:22 by WWARD10
MAINT Blackboard on 2015-04-07
The UAS Blackboard Learn system underwent a brief outage on Tuesday, April 7th from 7:15am – 7:45am for system maintenance.
Updated 2015-04-07 08:38:41 by WWARD10
IMPACTED Blackboard on 2015-04-01
UAS Online was unavailable from 1:00pm until 1:36pm.
Updated 2015-04-02 08:30:32 by WWARD10
IMPACTED Blackboard on 2015-03-02
UAS Online was briefly unavailable from approximately 1:55-2:00pm. Blackboard was available via the Blackboard Mobile Learn App on iPhone and Android smart phones.
Updated 2015-03-03 08:43:11 by WWARD10
IMPACTED Blackboard on 2015-02-23
UAS Online was unavailable from 12:30 - 12:55pm. Blackboard was available on Blackboard Mobile Learn App during the UAS Online outage.
Updated 2015-02-24 08:34:34 by WWARD10
IMPACTED Blackboard on 2015-02-20
UAS Online experienced an early morning outage at approximately 4:15am due to connectivity issues. The system returned to service at approximately 4:50am.
Updated 2015-02-20 10:21:05 by WWARD10
IMPACTED Blackboard on 2015-02-06
Several UAS services were impacted by intermittent connectivity problems that began on Friday around 11:20am. Access to UAS Blackboard course sites was restored at 12pm but subsequently, caused corruption and connection problems to portfolios. Portfolios were restored at 1pm.
Updated 2015-02-06 15:09:52 by WWARD10
IMPACTED Blackboard on 2015-02-01
UAS Online required a system reboot on Sunday, February 1st after losing connectivity to its storage. The system was unavailable from 10:15pm and returned to service shortly after 11pm.
Updated 2015-02-02 10:20:59 by WWARD10
MAINT Blackboard on 2015-01-09
UAS Blackboard will be unavailable on Friday, January 9th from 7am – 7:30am for a system reboot.
Updated 2015-01-12 10:21:44 by WWARD10
IMPACTED Blackboard on 2015-01-08
UAS authentication services for systems such as UAS Online and ELMO experienced technical difficulties at 12:30pm. Technicians resolved the issue by 1:30pm.
Updated 2015-01-12 10:21:32 by WWARD10
IMPACTED Blackboard on 2015-01-02
The UAS SQL database server experienced an outage beginning on January 1st around 3:30am. The outage impacted the UAS Blackboard system. The SQL server and Blackboard returned to service on January 2nd at 9:30am.
Updated 2015-01-08 09:53:33 by MACIRI
IMPACTED Blackboard on 2015-01-01
The UAS SQL database server experienced an outage beginning on January 1st around 3:30am. The outage impacted the UAS Blackboard system. The SQL server and Blackboard returned to service on January 2nd at 9:30am.
Updated 2015-01-08 09:03:31 by DLCOLLINS
MAINT Blackboard on 2014-12-22
The UAS Blackboard system will be unavailable on Monday, December 22nd from 8am – 12pm to apply Blackboard updates. The maintenance period ran until ~2pm. There was a brief service interruption @ around 4:30pm as well.
Updated 2014-12-23 08:21:21 by WWARD10
IMPACTED Blackboard on 2014-12-01
UASOnline experienced an unexpected outage on 12/1 starting around 10:50am. The system returned to service around 11:25am.
Updated 2014-12-01 11:35:43 by WWARD10
MAINT Blackboard on 2014-09-30
The Blackboard system will undergo a reboot on Tuesday, September 30th from 12:15pm - 12:30pm to resolve an issue with the My Grades feature.
Updated 2014-10-02 08:39:44 by WWARD10
IMPACTED Blackboard on 2014-09-29
There was a brief period between 7:54 and 8:04 where UAS Online was unavailable.
Updated 2014-09-30 11:44:53 by WWARD10
DOWN Blackboard on 2014-09-26
Updated 2014-09-26 09:31:40 by WWARD10
IMPACTED Blackboard on 2014-09-14
Several UAS services experienced slowness and login problems on Sunday morning due to an unresponsive Active Directory domain controller. Services including UAS Online, Email and ELMO were impacted starting around 4am. The issue was resolved Sunday at approximately 1pm.
Updated 2014-09-15 09:46:07 by JTMUNDY
IMPACTED Blackboard on 2014-09-07
Updated 2014-09-09 09:57:27 by WWARD10
IMPACTED Blackboard on 2014-09-06
Updated 2014-09-08 13:34:01 by WWARD10
IMPACTED Blackboard on 2014-09-02
There were reports of issues logging into UAS Online and Blackboard course sites. Technicians were notified and resolve the issue subsequently.
Updated 2014-09-08 13:31:45 by WWARD10
IMPACTED Blackboard on 2014-07-14
Updated 2014-07-16 10:40:47 by WWARD10
IMPACTED Blackboard on 2014-07-13
Updated 2014-07-16 10:40:41 by WWARD10
IMPACTED Blackboard on 2014-07-12
Updated 2014-07-16 10:40:39 by WWARD10
MAINT Blackboard on 2014-06-28
The Blackboard system will be unavailable for system maintenance on Saturday, June 28th from 6:00pm – 6:30pm.
Updated 2014-07-02 09:33:59 by RCHRISTENSEN2
MAINT Blackboard on 2014-06-25
The UAS Blackboard system will be unavailable on Wednesday, June 25th from 7am – 7:30am for a maintenance reboot.
Updated 2014-06-25 07:40:55 by RCHRISTENSEN2
MAINT Blackboard on 2014-05-26
The Blackboard system will be unavailable on Monday, May 26th from 8:00am – 8:30am for scheduled system maintenance.
Updated 2014-06-06 13:47:27 by WWARD10
DOWN Blackboard on 2014-05-21
Blackboard was temporarily out of service beginning at approximately 8:30am. The service was restored at approximately 9:20am.
Updated 2014-05-23 11:13:40 by WWARD10
IMPACTED Blackboard on 2014-05-20
The blackboard server was unavailable from approximately 8:00 AM to 9:30 AM.
Updated 2014-05-22 13:49:08 by SOGROSS
MAINT Blackboard on 2014-05-10
The Blackboard upgrade was completed on Saturday at approximately 5pm.
Updated 2014-05-12 13:50:43 by WWARD10
MAINT Blackboard on 2014-05-09
Blackboard Course Sites are scheduled to be unavailable from May 9th thru May 11th due to an upgrade. Access to other resources within UAS Online will remain available.
Updated 2014-05-12 13:50:17 by WWARD10
IMPACTED Blackboard on 2014-04-21
UAS Online login service was unavailable for ~15 minutes after being reported to the Helpdesk @ 11:29am Monday April 23, 2014. Users already logged into UAS online were unaffected.
Updated 2014-04-23 11:48:17 by WWARD10
IMPACTED Blackboard on 2014-04-13
Blackboard was unavailable within the UAS Online portal during the UAS Online outage.
Updated 2014-04-14 08:51:31 by WWARD10
MAINT Blackboard on 2014-03-13
The UAS Blackboard server will be unavailable on Thursday, March 13th from 7:00am – 7:30am for system maintenance.
Updated 2014-03-20 10:31:40 by WWARD10
DOWN Blackboard on 2013-11-04
Blackboard course sites were inaccessible from 12:05 to 12:45 pm due to an issue with the UAS Online portal.
Updated 2013-11-04 13:27:58 by WWARD10
IMPACTED Blackboard on 2013-10-25
https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8787766&wl_item=1382725327
Updated 2013-10-25 10:23:19 by CJBENNETT
IMPACTED Blackboard on 2013-09-03
https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8269790&wl_item=1378267923
Updated 2013-09-04 12:55:59 by CJBENNETT
IMPACTED Blackboard on 2013-06-27
At approximately 10:13am the UAS Online system experienced a resource problem causing a service outage. The system was restored at approximately 10:20am. This affected access to Blackboard course sites.
Updated 2013-06-27 11:37:20 by WWARD10
IMPACTED Blackboard on 2013-06-20
Notice posting: http://uas.alaska.edu/pub/hd1 -- Today, at approximately 2:00pm, IT Services personnel, working on power infrastructure with Facilities personnel, briefly lost power to a circuit to a rack of network equipment.
Updated 2013-06-21 16:32:50 by CJBENNETT
IMPACTED Blackboard on 2013-05-29
Maintenance: 6-7am; Outage 1: 8:30am-9:15am; Outage 2: 1:35pm-2:20pm.
Updated 2013-05-29 17:30:26 by CJBENNETT
IMPACTED Blackboard on 2013-04-24
Outage from 1:00am to 7:45am. Users received "Unable to contact the bbprod server. 503 Service Unavailable." Second brief outage around 11am where users again could not connect.
Updated 2013-04-25 13:27:52 by CJBENNETT
UP Blackboard on 2013-04-01
It's No Joke - We began tracking this service on the Dashboard Monday, April 1st. Prior tracking of systems can be found in Help Desk Notifications. https://online.uas.alaska.edu/online/portfolio/ITS/HD_Report
Updated 2013-05-03 16:39:37 by WWARD10
Done

 

Can't find the answer?

Search the Helpdesk site.

Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

helpdesk@uas.alaska.edu

 

Content maintained by Helpdesk.