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The information on this page is maintained by the UAS IT Helpdesk and it is intended to accurately reflect the reliability of our most critical systems.  If you are aware of any outages not reflected here, please contact the Helpdesk so it can be investigated.

Additional Helpdesk stats are located here.

Virtual Deskops

Virtual Desktop Infrastructure
IMPACTED Virtual Deskops on 2016-01-31
Public access VDI machines in the library were impacted by the VMWare environment. The issue was resolved today at around 12:00 PM.
Updated 2016-01-31 23:31:50 by TLTAYLOR7
IMPACTED Virtual Deskops on 2016-01-30
Public access VDI machines in the library display the following error: "this desktop currently has no desktop sources available. Please try connecting to this desktop again later or contact your system administrator."
Updated 2016-01-31 23:29:44 by TLTAYLOR7
IMPACTED Virtual Deskops on 2015-11-05
The virtual desktop environment was unavailable, following evening maintenance and update. Service outage was noted at 8:00AM, partially resolved at 8:30, and completely resolved at 11:25AM.
Updated 2015-11-05 16:17:38 by MCARTE32
MAINT Virtual Deskops on 2015-11-04
Scheduled maintenance from 9:00-11:00 PM. Virtual Desktop logins will be limited or no availability for this duration.
Updated 2015-11-04 08:16:23 by MCARTE32
IMPACTED Virtual Deskops on 2015-09-01
Updated 2015-09-02 14:44:56 by DLCOLLINS
MAINT Virtual Deskops on 2015-08-07
Updated 2015-08-07 12:09:01 by MCARTE32
IMPACTED Virtual Deskops on 2015-06-10
We received reports of VDI computers in the Egan Library shutting down at login.
Updated 2015-06-11 09:08:41 by WWARD10
DOWN Virtual Deskops on 2015-04-19
Virtual Desktops were down between 1:30pm and 6pm
Updated 2015-04-20 08:13:24 by MMARNOLD
IMPACTED Virtual Deskops on 2015-03-30
The Virtual Infrastructure experienced issues from Sunday afternoon until Monday afternoon. This affected many Egan Library computers and VDI computers in other locations.
Updated 2015-03-31 08:52:11 by WWARD10
IMPACTED Virtual Deskops on 2015-03-29
The Virtual Infrastructure experienced issues from Sunday afternoon until Monday afternoon. This affected many Egan Library computers and VDI computers in other locations.
Updated 2015-03-31 08:52:18 by WWARD10
IMPACTED Virtual Deskops on 2015-01-14
At approximately 5:30PM, NDS received a report of wireless and partial VDI outages at the TEC. Further investigation confirmed that most ACS TLS circuit supplied sites were experiencing network connectivity issues. NDS staff worked with OIT network engineering to resolve the issue by 8:30PM.
Updated 2015-01-15 09:15:29 by WWARD10
IMPACTED Virtual Deskops on 2014-11-04
7:08 pm. Voicemail was left on the IS Emergency Line. All virtual computers in TEC 212 are displaying the message, “could not resolve host name”.
Updated 2014-11-05 08:36:57 by WWARD10
IMPACTED Virtual Deskops on 2014-03-10
Updated 2014-03-11 14:46:12 by WWARD10
DOWN Virtual Deskops on 2014-02-25
There was a VDI outage from 9:56am - 12:00pm. During this time VDI computers services were unavailable.
Updated 2014-02-27 13:05:48 by WWARD10
IMPACTED Virtual Deskops on 2014-02-03
Several virtual build desktops in room WB 102 were displaying an error message on startup at approximately 5:30PM. The problem was a faulty dumb switch and has since been fixed.
Updated 2014-02-07 08:17:36 by DLCOLLINS
IMPACTED Virtual Deskops on 2013-06-20
Notice posting: http://uas.alaska.edu/pub/hd1 -- Today, at approximately 2:00pm, IT Services personnel, working on power infrastructure with Facilities personnel, briefly lost power to a circuit to a rack of network equipment.
Updated 2013-06-21 16:32:54 by CJBENNETT
UP Virtual Deskops on 2013-04-01
It's No Joke - We began tracking this service on the Dashboard Monday, April 1st. Prior tracking of systems can be found in Help Desk Notifications. https://online.uas.alaska.edu/online/portfolio/ITS/HD_Report
Updated 2013-05-03 16:39:59 by WWARD10
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