1
.
How do I retrieve a message that’s been marked as quarantined?^
If you receive an IronPort Quarantine Message Report, press "Release" next to whichever message you wish allow into your inbox.
2
.
I'm not getting many messages - is there a way to check to see what is being caught by IronPort?^
Nope, not for true spam. This anti-spam service is so robust and well designed that when a message is known to be spam (either from content or other rules) it is simply deleted. Everything else will be delivered to your inbox without delay.
In the case that IronPort cannot tell if it is or isn't spam, you'll receive a summary message for your review. Simply follow the link at the bottom of the message.
3
.
Someone sent me something and I haven't received it... what gives?^
First and foremost, we'll want to verify that the message has in fact been sent. In some cases this question came up, and we found that the sender didn't actually send it to the person expecting the message - they delivered it to another staff member! If you check this and still expect the message, contact IT. Armed with the sender, recipient, and time sent, IT Services can look through logs to see where the troubles might be. We have found certain servers with legitimate university business were actually "black-listed" (blocked) because of the quantity of spam that was being sent out simultaneously.
4
.
Ugh, I don't like change. Why did we switch anyways?^
Well, change happens, but in this case, it was suggested from a trusted friend: the UAA campus. They too were using SonicWall for a spell and a while back they made the switch to IronPort. It has cut down the number of false-positives, and generally been a more accurate tool which alleviates the daily (or even more frequent) spam summary review!
5
.
Can I log into the Anti-Spam service to adjust my settings?^
IronPort does not require (nor provide) the ability to adjust particular preferences for spam content.
If you would like to add an address to permanently block or allow it, you can do so at http://aegir.uas.alaska.edu. Simply sign in with your username and password.
Additionally, you can get there from the link provided in your quarantine summary and then on that page, follow the options link at the top right.
