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UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

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Helpdesk Notifications

Saturday, October 25, 2014

UAS Main Website Issues, Saturday 10/25/14

Our main website uas.alaska.edu was down for brief periods of time today. Technicians were notified and responded promptly to restore service. 

UAS Online, Blackboard, and Webmeetings were available all day and not affected by this downtime.

Have a great day! Weekend support will be availalble again by phone on Sunday from 1pm - 5pm.

Joel Mundy 06:04:04 PM
Tuesday, October 14, 2014

Unscheduled Phone Outage

There have been some intermittent phone issues at all three UAS campuses.  Many of these issues were resolved.  ITS is working to resolve the outage as soon as possible. Please contact the Helpdesk if you are experiencing any problems.

Ward F. Ward 10:35:20 AM
Monday, October 13, 2014

Scheduled System Outage - Sitka Wireless Network

The UAS Sitka campus will be adding an authenticated wireless network for students, staff, and faculty on Tuesday from 12-1pm. During this time wireless access will be unavailable. The wired data network will be unaffected.

After the change has been implemented there will be two wireless networks available on the Sitka Campus.

UAS (authenticated)

The UAS wireless network is intended for use by current UAS students, staff, and faculty. Access to UAS Sitka network shares, printers, and other UAS resources will be restricted to the UAS wireless network.  You will need to enter your UA username and password the first time you connect to the UAS wireless network. 

UAS Guest (open)

The UAS Guest network network will be open to the public. However, no UAS resources requiring authentication will be available on this network. 

Ward F. Ward 11:14:14 AM
Thursday, October 09, 2014

UPDATE - UAS Collaborate Recordings Outage

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue.

Currently, archived webmeetings/collaborate sessions from 10/2 thru 10/5 remain unavailable.

Ward F. Ward 04:38:56 PM
Tuesday, October 07, 2014

UPDATE - UAS Collaborate Recordings Outage

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue.

Currently, archived webmeetings/collaborate sessions older than 10/2/14 will play after you click the play button. Sessions newer than 10/2 will not play.

Ward F. Ward 02:16:51 PM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Hours:

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - 8 AM - 5 PM


Fall Closures
Thanksgiving Holiday
Nov. 27 & 28

 
 

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