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UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

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Helpdesk Notifications

Thursday, September 11, 2014

UAS Phone Service Fully Restored

UAS Phone service has been fully restored. If you encounter any further phone issues, please contact the Helpdesk.

Ward F. Ward 04:10:50 PM
Monday, September 08, 2014

Unscheduled Phone Outage - Update

UAS is working with GCI and WWT to troubleshoot the current issue with off-network phones accessing UAS numbers.  Please note that calls may be dropped during the diagnostic process. Callers should attempt to call back if inadvertently disconnected.

Ward F. Ward 04:42:33 PM
Monday, September 08, 2014

UAS Online Unscheduled Outages Update

UAS Online experienced sporadic system issues during the past weekend resulting in several outages.

Users reported intermittent problems during the weekend that included slowness and a subsequent problem of system errors when logging into UAS Online.  Technicians were on hand to investigate the issues and fully restore the system on Sunday around 2:30pm. 

We apologize for the inconvenience and are continuing to investigate the source of the outages and identify ways to improve the system.

Ward F. Ward 12:24:55 PM
Monday, September 08, 2014

Unscheduled Outage - Phones Unavailable Outside the UA network

We are receiving reports that some UAS phone numbers are unavailable when dialed from outside the UAS phone system, including both Helpdesk telephone numbers. Technicians are working to resolve the issue  ASAP.

Please use email to contact the Helpdesk when off campus or using a non-UAS phone.

Ward F. Ward 12:16:42 PM
Tuesday, September 02, 2014

License Server Update

A new license server has been put into production, and the software previously mentioned (AutoCAD, Maple, MatLab, Erdas) should be available again for use. If you are still receiving licensing issues, the licensing information will need to be updated on your computer. Please contact the Helpdesk to do so at (907) 796-6400, or

Steven Gross 01:12:13 PM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
Mailstop: WH1

Interim Hours
8/9 - 9/1
Mon-Fri - 8AM-5PM

Sat & Sun-Closed
Campus Closures
Labor Day-9/1/2014

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - Closed


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