Our primary goal is to constantly improve the technology service received by our University Community.
UAS Phone service has been fully restored. If you encounter any further phone issues, please contact the Helpdesk.
UAS is working with GCI and WWT to troubleshoot the current issue with off-network phones accessing UAS numbers. Please note that calls may be dropped during the diagnostic process. Callers should attempt to call back if inadvertently disconnected.
UAS Online experienced sporadic system issues during the past weekend resulting in several outages.
Users reported intermittent problems during the weekend that included slowness and a subsequent problem of system errors when logging into UAS Online. Technicians were on hand to investigate the issues and fully restore the system on Sunday around 2:30pm.
We apologize for the inconvenience and are continuing to investigate the source of the outages and identify ways to improve the system.
We are receiving reports that some UAS phone numbers are unavailable when dialed from outside the UAS phone system, including both Helpdesk telephone numbers. Technicians are working to resolve the issue ASAP.
Please use email to contact the Helpdesk when off campus or using a non-UAS phone.
A new license server has been put into production, and the software previously mentioned (AutoCAD, Maple, MatLab, Erdas) should be available again for use. If you are still receiving licensing issues, the licensing information will need to be updated on your computer. Please contact the Helpdesk to do so at (907) 796-6400, or email@example.com.
Regional IT Help Desk
11120 Glacier Hwy
8/9 - 9/1
Mon-Fri - 8AM-5PM
Sat & Sun-Closed
Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - Closed