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UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

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Helpdesk Notifications

Monday, July 14, 2014

System Outage - Banner

The Banner PROD database encountered unexpected issues at about 2:00 PM and is currently unavailable.  All associated groups are working to restore service as soon as possible.

Ward F. Ward 03:14:20 PM
Friday, July 11, 2014

System Outage - UAS Online Portal

The UAS Online Portal will undergo a significant system upgrade to improve the system’s operating environment and fault tolerance.  All user, portfolio and archived course content will be migrated with the transition. The system will be migrated in two stages in an effort to restore services as soon as possible.

Blackboard Course Homesites Outage

Friday, July 18th  from 12pm – Saturday, July 19th at 12pm. 


UAS Portfolio System Outage

Friday, July 18th  from 12pm – Sunday, July 20th at 12pm.


Please feel free to contact the UAS Helpdesk at 796-6400 (877-465-6400 Toll Free) or if you have any questions.

Ward F. Ward 09:02:28 AM
Wednesday, June 25, 2014

Campus Pack Discontinued

Campus Pack will be discontinued effective July 1st. The Campus Pack features including blogs, wikis, and journals have been replaced with the new and improved functionality available in the recent Blackboard upgrade.

Additional information on how to Export Your Campus Pack content can be located on the Instructional Design Center website.

Steven Gross 11:02:13 AM
Tuesday, June 24, 2014

Scheduled Outage - UAS Blackboard Server

The UAS Blackboard system will be unavailable on Wednesday, June 25th from 7am – 7:30am for a maintenance reboot.

Please contact the Helpdesk if you have any questions or concerns.

Ward F. Ward 09:32:56 AM
Tuesday, June 17, 2014

Scheduled Phone System Outage on Wednesday and Thursday

There will be phone system outages at the Juneau and Sitka campuses on Wednesday 6/18 and Thursday 6/19. The purpose of the outage is to update equipment and verify fail over capabilities.

Outage Schedule

Juneau campus - 5pm to 6pm Wednesday and Thursday

Sitka campus - 7pm to 8pm on Thursday.

Please contact the Helpdesk if you have any questions or concerns.

Ward F. Ward 11:32:22 AM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
Mailstop: WH1

Regular Hours
Mon-Fri 8AM-7PM

Holiday & Campus Closures
5/26/14-Memorial Day
7/3/14-7/4/14-Independence Day Holiday


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