Bulk Email | University of Alaska Southeast

UAS ITS Service Agreement

Department Role
Service Area	Email
Service Needed	Email distribution lists based on Banner information
Departments are expected to: Contact the Assistant to the Chancellor or the Director of Public Relations and Marketing to request a new distribution list. Provide the population of UAS users (i.e. Juneau Faculty) based on Banner searchable criteria. Assistant to the Chancellor or Director of Public Relations and Marketing are expected to: Review campus requests for new distribution lists. Upon approval, submit a request to the Helpdesk to create the distribution list. Using a web interface, authorize/deauthorize people who can send to their respective distribution list. (https://uascentral.uas.alaska.edu/misc/validemail/distlist.cgi)
IT Services Role
Receive work order requests for new distribution lists. Create and automate new distribution lists. Provide the Assistant to the Chancellor or the Director of Public Relations and Marketing the tools to control who may use the lists.
Service Outcome
Authorized users are able to easily communicate with campus populations Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes. Distribution lists are secure, preventing unauthorized use Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists New lists can be created quickly
Revised: January27, 2011

UAS ITS Assessment Plan

Service Outcome
Service Area	Email
Service Needed	Email distribution lists based on Banner information
Authorized users are able to easily communicate with campus populations Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes. Distribution lists are secure, preventing unauthorized use Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists New lists can be created quickly
Administrative Services Mission Alignment
X Effective and Efficient Practices X Fostering Cooperation _ Compliance
IT Services Success Indicators
Distribution lists reflect accurately reflect information in Banner within the past 24 hours. Email messages submitted to a list are redistributed to target population within 60 seconds. Access changes submitted through the web interface are implemented immediately. New lists are ready within one week of IT receiving the request.
Data Collection and Analysis Procedures
The IT Services work order system will track new requests. Periodic audit of email server performance
Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure: Employee performance: increase oversight, training and accountability measures. Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation. Internal process / workflow: reassess processes and service strategies
Reporting Strategy
To be determined.
Revised: January27, 2011

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