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1. Who is eligible to use the interlibrary loan service?

All UAS affiliated persons, students, faculty and staff, are eligible to use the library’s Interlibrary Loan (Illiad) Service and will use their UA Username and Password to access and manage their Illiad Acount.   Prior to registering for an Illiad Account,  make sure you are registered for a library card.  Patrons will not be able to receive interlibrary loan items if they have existing fines of $10 or more.

2. What do I do if I want an item in the library catalog owned by another library in Juneau, or a JLC member library like the Anchorage Public Library?

Instead of using the ILL (Illiad) service, just place a hold in the Joint Library Catalog. (See the hand icon on the right of the item’s citation.)  If in Juneau, the item will be couriered to the Egan Library.  If elsewhere, it will be mailed to the Egan Library for you.  

3. What if I am an e-Learning student taking classes at UAS and living outside of Juneau?

Place all your materials requests through your Illiad Account unless you live close to one of the JLC member libraries.  (See Libraries listing on main page of  Library Catalog.).  If what you want is in the JLC Catalog and is convenient to pick up,  just place a hold on the item(s). If the item is not in the catalog and we need to get it elsewhere, we will request it for you and mail it to your home address.  If we own the item, it is mailed to you more quickly.  You will return  items directly  to the lending library except for the book chapters and articles  sent to you electronically.  Remember you’ll need a UA Username and Password to place ILL (Illiad ) requests.

4. What if I am a UAS student, faculty or staff living in Sitka?

You can choose to use the Egan Library’s or the Sitka Public Library’s Interlibrary Loan Services.  You can return loan items requested through your UAS Illiad account to the UAS-Sitka Student Success Center (room 226) and they will mail them back to us.

5. What materials can be obtained?

You can request materials in all formats (books, dvds, microfiche, etc.). Lending libraries sometimes restrict their loans to certain formats.  Whole issues of periodicals, microfilm, and very newly published items can be very difficult to obtain.  ILL staff will notify you if after placing your request it can’t be filled.

6. Is there a charge for using the ILL service?

Currently, patrons are not charged for interlibrary loan requests unless items are overdue or lost.   Please respect that there are staff and mailing costs involved in providing ILL services.

7. How do I submit Requests? Is there a Limit?

Requests are either submitted directly through your ILLiad account or through library databases such as FirstSearch (WorldCat et al), Cambridge Scientific Abstracts, Ebsco, and Proquest).  At this time there is no limit on requests within reason.

8. How long does it take to get items through ILL?

Article requests can take from 2-5 days and the library usually sends the material electronically.

Loans such as books and Audio-Visual material can take 1-3 weeks, depending on how the lending library sends the material.

We ask libraries to send material in the most expedient way, but some libraries will only send by surface mail.  You should not wait until the last minute to place requests.  ILL staff will try to accommodate "rush requests". If you do place a rush request, it is helpful if you also notify ILL staff about it by phone (796-6470)

9. How do I check on the status of ILL requests?

You can log into your ILLiad account and review the status of your requests.  If you bring up a request you have placed in your Illiad Account and see "request sent" this means that Egan Library Staff have placed the request, not that the lending library has shipped the item.  You can always contact Egan Library  ILL staff to find out if/when the lending library has shipped the material(s).  If you have further questions, please contact ILL staff by phone (796-6470) or by email: ill.library  Interlibrary Loan staff support is generally available from 8:30-5 Mon-Fri.

10. How will I be notified and where will I pick up my ILL materials?

You will receive an email when loan items are available for pick up at the circulation desk or if you are an e-Learning student when they are being mailed out to the address you provided.  When articles are received for you, they will be posted electronically to your ILLiad account and you will receive an email letting you know to check your account.

11. How can I renew ILL materials?

Place a renewal request directly from your ILLiad account or by calling ILL staff.  ILLiad will not allow you to renew directly from your account if the due date has passed. Within your ILLiad account, click on “view/renew checked out items”.  Bring up the item you want to renew and click on the renewal link.  Please note that if “no renewals” is checked on the cover slip of your item, the lending library does not allow renewals.  Also note that all renewal requests are forwarded to the lending library which makes the renewal determination.  A new due date will be forwarded to you by email and you can keep the material in the meantime.

12. Do ILL items incur overdue fines/lost charges?

Yes.  Charges are $.50 per day to a maximum of $10.00 per item.  A lost charge is $70.00.  Currently we are not charging overdue fines on items borrowed from other libraries for our e-learning patrons who are living outside of Juneau, as these items are returned directly to the lending library.  As we value our resource sharing relationships, we try to return items in a timely manner.

13. What if I forget my Illiad username and password?

Use your UA username and password to login to your ILLiad account.  If you forget your password you can reset it via the ELMO (Easy Login Maintenance Option).

14. What is the relationship between my library card and ILLiad accounts?

Illiad and library patron accounts are separate.  You should update personal information such as an email address change in both.   Holds on JLC library items will only show up in your library patron account.  Your ILL overdue and lost charges will show up in your Egan Library Account and you can pay those at the Circulation Desk. 

If you have more than one Illiad Account because you are taking classes at different campuses, know that Illiad Accounts are separate from each other.  Each Illiad account only reflects and manages the requests you’ve initiated in that account.


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