Health Information Technology
Workforce Training Program

Certificates

Health IT Redesign, Planning, and Management Specialist (Download PDF)
Health IT Implementation and Technical Support Specialist (Download PDF)

 

 

Health IT Redesign, Planning, and Management Specialist

Workers in this role provide on-site management of mobile adoption support teams before and during implementation of Health IT systems in clinical and public health settings. They will analyze and assist in reorganizing the workflow of a provider to take full advantage of the features of Health IT systems in pursuit of meaningful use of Health IT to improve health and care.

Background
Targeted individuals for this role will have experience in health care and/or information technology environments as well as administrative and managerial experience.

Competencies:
Workers in this role will be able to:

  • Document the workflow and information management models of the practice
  • Conduct user requirements analysis to facilitate workflow design
  • Develop revised workflow and information management models for the practice, based on meaningful use of a certified EHR product
  • As the practice implements the EHR, work directly with practice personnel to implement the revised workflow and information management model
  • Working with the practice staff, develop a set of plans to keep the practice running if the EHR system fails
  • Working with practice staff, evaluate the new processes as implemented, identify problems and changes that are needed, and implement these changes
  • Design processes and information flows for the practice that accommodates quality improvement and reporting
  • Analyze and recommend solutions for Health IT implementation problems in clinical and public health settings
  • Assist in selection of vendors and software by helping practice personnel to ask the right questions and evaluate the answers they receive
  • Advocate for users’ needs, acting as a liaison between users, IT staff, and vendors
  • Provide leadership ensuring that implementation teams function cohesively
  • Coordinate implementation-related efforts across the implementation site and with their HIE partners, troubleshooting problems as they arise
  • Apply to these activities an understanding of Health IT, meaningful use and the challenges practice settings will encounter in achieving meaningful use

Required Courses:

Introductory Tracks:

If you have an Information Technology background and no Health Care background you are required to begin the program with:

If you have a Health Care background and no Information Technology background you are required to begin the program with:

Core Track:
Once you have completed either of the Introductory Tracks the following Core Track is required:

Specialty Track:
The following Specialty Track is required for those interested in Redesign, Planning, and Management roles once the Core Track is completed:


Health IT Implementation and Technical Support Specialist

Workers in this role provide on-site user support during implementation of Health IT systems and will support, on an ongoing basis, the technology deployed in clinical and public health settings. They will maintain the systems including patching and upgrading of software. They will also provide one-on-one support, in a traditional “help desk” model, to individual users with questions or problems.

Background
Targeted individuals for this role will have general experience in information technology or information management.

Competencies:
Workers in this role will be able to:

  • Execute implementation project plans by installing hardware (as needed) and configuring software to meet practice needs
  • Incorporate usability principles into ongoing software configuration and implementation
  • Test the software against performance specifications
  • Proactively identify software or hardware incompatibilities
  • Assist the practice in identifying a data back-up and recovery solution, and ensure the solution is effective
  • Ensure that the hardware/software “fail-over” and related capabilities are appropriately implemented to minimize system downtime
  • Ensure that privacy and security functions are appropriately configured and activated in hardware and software
  • Document IT problems and evaluate the effectiveness of problem resolution
  • Support systems security and standards
  • Assist end users with the execution of audits and related privacy and security functions
  • Interact with end users to diagnose IT problems and implement solutions
  • Interact with the vendors as needed to resolve technical problems that occur during the deployment process
  • Work with the vendor and other sources of information to find the solution to a user’s question or problem as needed

Required Courses:

Introductory Tracks:

If you have an Information Technology background and no Health Care background you are required to begin the program with:

If you have a Health Care background and no Information Technology background you are required to begin the program with:

Core Track:
Once you have completed either of the Introductory Tracks the following Core Track is required:

Specialty Track:
The following Specialty Track is required for those interested in Implementation and Technical Support roles once the Core Track is completed:

 

 

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Funded by the Office of the National Coordinator for Health IT, US Department of
Health and Human Services. ARRA Grant #90CC07701


 

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