If you work at a harbor or marina, customers are the reason for your business. Great customer service skills strengthen your ability to communicate successfully with harbor customers, local, state, and national agencies doing business with your harbor, as well as other stakeholders interested in your harbor’s activities.
This course will improve your customer service skills and help you grow your customer base. Students will learn proven techniques to ascertain what customers want and need so that harbor staff can fine tune operations to meet these expectations. The course highlights ways to know what your competition is doing and methods to stay abreast of industry standards.
This course is part of the Career Training for Ports and Marinas series. Requirements for class: Must have a computer with internet access, speakers OR headphones, personal email address, Adobe Reader Flash Player.
Without excellent customer service you will have nothing but unhappy customers. Customers are the whole reason for your business. They are the ones who pay the bills and they alone can make or break your success as port and harbors professionals. Take this course to train in best practices for dealing with your customers.
Instructor: Ray Majeski
This is a noncredit training which earns 15 continuing education contact hours.
It is an online course, open for enrollment at any time. Once you register and pay, an email will be sent to you with your course access information.