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The information on this page is maintained by the UAS IT Helpdesk and it is intended to accurately reflect the reliability of our most critical systems.  If you are aware of any outages not reflected here, please contact the Helpdesk so it can be investigated.

Phones

UAS Phone System
IMPACTED Phones on 2021-08-25
The network in Anderson building was unavailable for a short break from ~2:00 - 2:15 PM due to UPS failure. Technicians restored systems and confirmed all systems restored.
Updated 2021-08-25 14:48:53.000 by MCARTE32
IMPACTED Phones on 2021-08-05
An ACS outage from 3:30 to 6:30 PM interfered with network traffic in and out of campus. This may have affected access to the UAS website, UAS Online, Virtual Machines, and some Phones.
Updated 2021-08-06 11:22:55.000 by MCARTE32
MAINT Phones on 2021-05-28
This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover
Updated 2021-05-28 11:03:24.000 by MCARTE32
MAINT Phones on 2021-05-27
This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover
Updated 2021-05-27 12:04:50.000 by MCARTE32
MAINT Phones on 2021-05-26
This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover
Updated 2021-05-26 15:01:07.000 by MCARTE32
MAINT Phones on 2021-05-25
This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover
Updated 2021-05-26 15:01:13.000 by MCARTE32
IMPACTED Phones on 2021-05-03
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-05-03 09:35:01.000 by MCARTE32
IMPACTED Phones on 2021-05-02
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-05-03 09:34:58.000 by MCARTE32
IMPACTED Phones on 2021-05-01
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-05-03 09:34:56.000 by MCARTE32
IMPACTED Phones on 2021-04-30
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-30 09:31:30.000 by TLTAYLOR7
IMPACTED Phones on 2021-04-29
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-30 09:31:26.000 by TLTAYLOR7
IMPACTED Phones on 2021-04-28
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-28 10:12:57.000 by MCARTE32
IMPACTED Phones on 2021-04-27
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-28 10:12:49.000 by MCARTE32
IMPACTED Phones on 2021-04-26
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-28 10:12:40.000 by MCARTE32
IMPACTED Phones on 2021-04-25
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-25 11:27:25.000 by MCARTE32
MAINT Phones on 2021-04-24
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-25 11:27:10.000 by MCARTE32
MAINT Phones on 2021-04-23
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-25 11:27:06.000 by MCARTE32
MAINT Phones on 2021-04-22
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-22 11:41:13.000 by MCARTE32
MAINT Phones on 2021-04-21
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-22 11:41:18.000 by MCARTE32
MAINT Phones on 2021-04-20
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-22 11:41:03.000 by MCARTE32
MAINT Phones on 2021-04-19
OIT and UAS technicians are performing extensive maintenance on the UAS phone system. The maintenance effort will require several short outages (up to 10min) at various points through the week (April 19-23). === HTML voicemail notifications are currently unavailable. Technicians are investigating.
Updated 2021-04-22 11:40:56.000 by MCARTE32
IMPACTED Phones on 2021-04-18
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-22 11:40:02.000 by MCARTE32
IMPACTED Phones on 2021-04-17
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-22 11:38:38.000 by MCARTE32
IMPACTED Phones on 2021-04-16
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-22 11:38:35.000 by MCARTE32
IMPACTED Phones on 2021-04-15
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-15 11:32:48.000 by MCARTE32
IMPACTED Phones on 2021-04-14
HTML voicemail notifications are currently unavailable. Technicians are investigating. Voicemail can still be accessed through call-in service or Cisco Web Inbox. More information on our Phones page.
Updated 2021-04-14 11:21:11.000 by MCARTE32
MAINT Phones on 2020-12-30
There will be network outages periodically through December 29th and December 30th, all day for both days. IT will be upgrading network equipment in each building. Outage per building can range from 15 minutes to 2 hours. All the Internet will be affected: data, phones, and wifi. Locations: UAS (Juneau, Ketchikan, Sitka)
Updated 2021-01-04 12:40:05.000 by MCARTE32
MAINT Phones on 2020-12-29
There will be network outages periodically through December 29th and December 30th, all day for both days. IT will be upgrading network equipment in each building. Outage per building can range from 15 minutes to 2 hours. All the Internet will be affected: data, phones, and wifi. Locations: UAS (Juneau, Ketchikan, Sitka)
Updated 2021-01-04 12:40:10.000 by MCARTE32
MAINT Phones on 2020-12-28
On December 28th at 1:00 PM, OIT technicians will be upgrading Networking Gear in our Data Center. The outage should take roughly 15 minutes. All the Internet will be affected: data, phones, and wifi.
Updated 2021-01-04 12:07:11.000 by MCARTE32
DOWN Phones on 2020-11-02
We are encountering ongoing power issues on the Juneau campus following the extended power outage this morning. As a result, we have been losing power for our core IT equipment. Among other impacts, this caused regional IT systems to fail, including the regional phone system, the main UAS Web Site, and the academic and staff virtual desktops.
Updated 2020-11-02 15:46:35.000 by TLTAYLOR7
MAINT Phones on 2020-10-14
Technicians are upgrading Switches and Routers. All UAS Networks including Wired, Wireless, and Phone for all three campuses may go down during the maintenance window: 9:00pm to 11:00pm.
Updated 2020-10-15 14:33:30.000 by MCARTE32
MAINT Phones on 2020-04-16
Network upgrades occurred on Thursday April 16 from 8 PM-10 PM. Affected: Egan Wing Internet (wired and wireless) and all of Juneau campus phones were unavailable intermittently during this time. Ketchikan and Sitka networks (phones, wifi, and wired) were down for 5 minutes also during this time.
Updated 2020-04-21 10:37:50.000 by MCARTE32
MAINT Phones on 2020-04-11
Locations: Anderson, Hendrickson Annex, Mourant, Novatney, Whitehead, and Phones Network Upgrades: Data, Phones and Wifi in those buildings were down intermittently throughout the day. Phones across campus also went down throughout the day.
Updated 2020-04-21 10:38:47.000 by MCARTE32
IMPACTED Phones on 2020-01-06
During the afternoon (after 2:30 PM), the voicemail system stopped sending email notifications. Technicians resolved the issue by 5:00 PM. The email notification backlog was sent out within the next hour.
Updated 2020-01-07 08:22:37.000 by MCARTE32
IMPACTED Phones on 2019-10-17
The Juneau campus experienced a power outage from 10:35 AM to 11:10 AM. Some services may have been affected during this time.
Updated 2019-10-17 12:30:13.000 by MCARTE32
IMPACTED Phones on 2019-07-30
At 10:55 AM on Tuesday the 30th, the UAS network and internet access was disrupted. Technicians noticed and responded immediately. The issue was resolved within 5 minutes of initial disruption.
Updated 2019-07-30 11:13:04.000 by MCARTE32
MAINT Phones on 2018-12-28
There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.
Updated 2019-01-01 14:06:46.000 by MCARTE32
MAINT Phones on 2018-12-27
There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.
Updated 2019-01-01 14:06:40.000 by MCARTE32
MAINT Phones on 2018-12-26
There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.
Updated 2019-01-01 14:06:14.000 by MCARTE32
MAINT Phones on 2018-10-02
UAS telephones will be intermittently restarted 3-4 times due to firmware upgrades on UAS phone system servers on 10/2/18 from 9 AM to 4 PM. Telephone restarts are not expected to last over 10 seconds. This activity will affect phones on the Juneau, Sitka, and Ketchikan campuses. Telephones that are in a call during this process should not be impacted. Please contact the UAS Helpdesk for more information: uas.helpdesk@alaska.edu or 907-796-6400.
Updated 2018-10-02 17:15:47.000 by JRSCHULTZ
IMPACTED Phones on 2018-09-04
The Helpdesk phone system was partially unresponsive, resolved as of 8:50 AM.
Updated 2018-09-07 10:06:04.000 by MCARTE32
MAINT Phones on 2018-08-01
There was a network outage affecting the following building in preparation for demolition of Sobeleff Annex: Soboleff, Soboleff Annex, Hendrickson, Hendrickson Annex, Hendrickson Annex-Annex
Updated 2018-08-07 09:33:46.000 by MCARTE32
IMPACTED Phones on 2017-07-13
Due to technical difficulties at GCI, phone and network services may be impacted. They report an outage affecting all systems in Sitka and Juneau. Please contact GCI with further inquiries. Users report that internet was restored at approximately 6:00 PM.
Updated 2017-07-14 08:19:06.000 by TLTAYLOR7
MAINT Phones on 2017-06-27
Network resources, including phones, were down for maintenance from 5:00PM to Midnight.
Updated 2017-06-28 10:39:54.000 by MCARTE32
IMPACTED Phones on 2017-05-26
Users reported issues accessing their campus phones and the UAS network. System restored as of 8:45 AM.
Updated 2017-05-26 08:48:26.000 by MCARTE32
IMPACTED Phones on 2017-05-18
We have received mixed reports of challenges while accessing voicemail through various methods. If you are encountering troubles, please email the Helpdesk (uas.helpdesk@alaska.edu) with the symptoms you are experiencing so that we can continue to compile and relay to technicians.
Updated 2017-05-19 08:01:01.000 by MCARTE32
MAINT Phones on 2017-02-12
Time: 8:00AM-10:00AM The UAS Juneau campus network will be taken offline at 8:00 AM for router maintenance. The entire UAS network will be affected (phones, Internet, and access to network resources,) including access to and from the Sitka and Ketchikan campuses, TEC, NSRL, JBO, UAA, UAF and UAF Lena Point facilities.
Updated 2017-02-12 15:09:06.000 by TLTAYLOR7
MAINT Phones on 2016-12-30
Service was taken offline as equipment and connections were moved.
Updated 2017-01-01 11:25:02.000 by TLTAYLOR7
MAINT Phones on 2016-12-29
Service was taken offline as equipment and connections were moved.
Updated 2017-01-01 11:24:38.000 by TLTAYLOR7
IMPACTED Phones on 2016-12-19
UAS Sitka campus experienced a full phone system outage. Service was restored by 8:20 AM.
Updated 2016-12-19 08:24:00.000 by MCARTE32
IMPACTED Phones on 2016-09-08
Phone service to Sitka has been restored as of 10:00 AM, September 8th.
Updated 2016-09-08 11:00:53.000 by MCARTE32
IMPACTED Phones on 2016-09-07
There is a phone issue in Sitka preventing external calling. Technicians are aware and working on it. 1. Our internal services are uninterrupted. We can call and receive calls within the University. 2. We cannot direct dial local numbers. We are able to work around that problem by dialing long distance for everything. 3. We are unable to receive phone calls from any external phone number. We have not found a work around for that.
Updated 2016-09-07 15:36:52.000 by MCARTE32
IMPACTED Phones on 2016-09-06
There is a phone issue in Sitka preventing external calling. Technicians are aware and working on it. 1. Our internal services are uninterrupted. We can call and receive calls within the University. 2. We cannot direct dial local numbers. We are able to work around that problem by dialing long distance for everything. 3. We are unable to receive phone calls from any external phone number. We have not found a work around for that.
Updated 2016-09-06 16:06:20.000 by MCARTE32
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