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1. Who is eligible to use the interlibrary loan service?

All UAS affiliated persons, students, faculty and staff, are eligible to use Interlibrary Loan (ILL) Service and will use their UA Username and Password to access and manage their account.

Patron library accounts must be in good standing to receive ILL items. See Egan Library Policy Manual.

2. What do I do if I want an item in the library catalog owned by another library in Juneau, or a ALC member library like the Anchorage Public Library?

Instead of using the ILL service, just place a hold in the Alaska Library Catalog (ALC)*. If in Juneau, the item will be couriered to the Egan Library. If elsewhere, it will be mailed to the Egan Library for you.  

*Think of the ALC as an extension of your home library. You can place a hold on an item from another library location using your own library card, just as you would at your home library. ILL service is not needed for items in the ALC.

3. What if I am an e-Learning student taking classes at UAS and living outside of Juneau?

Place all your material requests through your ILL account unless you live close to one of the ALC member libraries. If what you want is in the Alaska Library Catalog (ALC) and is convenient to pick up, just place a hold on the item(s).

If the item is not in the catalog and we need to get it elsewhere, we will request it for you and mail it to your home address. If we own the item, it is mailed to you more quickly. You will return items directly to the lending library except for the book chapters and articles sent to you electronically.

Remember you’ll need a UA Username and Password to place ILL requests.

4. What if I am a UAS student, faculty or staff living in Sitka?

You can use the ALC (Egan Library and Sitka Public Library are members) or Egan Library Interlibrary Loan Services. You can return loan items requested through your UAS ILL account to the UAS-Sitka Student Success Center (room 226) and they will mail them back to us.

5. What materials can be obtained?

You can request materials in all formats (books, dvds, microfiche, etc.). Lending libraries sometimes restrict their loans to certain formats.  Whole issues of periodicals, microfilm, and very newly published items can be very difficult to obtain. ILL staff will notify you if after placing your request it can’t be filled.

6. Is there a charge for using the ILL service?

Currently, patrons are not charged for interlibrary loan requests unless items are overdue or lost. Please respect that there are staff and mailing costs involved in providing ILL services.

7. How do I submit Requests? Is there a Limit?

Requests are either submitted directly through your ILL account or through library databases and Full-Text Finder. Request limits are based on your status with UAS as follows: undergraduate student=5, graduate student & staff=10, distance student/staff & faculty=15.

8. How long does it take to get items through ILL?

Article requests can take from 2-5 days and the library usually sends the material electronically.

Loans such as books and Audio-Visual material can take 1-3 weeks, depending on how the lending library sends the material.

We ask libraries to send material in the most expedient way, but some libraries will only send by surface mail. You should not wait until the last minute to place requests. ILL staff will try to accommodate "rush requests". If you do place a rush request, it is helpful if you also notify ILL staff about it by phone (796-6470)

9. How do I check on the status of ILL requests?

You can log into your ILL account and review the status of your requests. If you bring up a request you have placed in your ILL Account and see "request sent" this means that Egan Library Staff have placed the request, not that the lending library has shipped the item. You can always contact Egan Library ILL staff to find out if/when the lending library has shipped the material(s). If you have further questions, please contact ILL staff by phone (796-6470) or by email: Interlibrary Loan staff support is generally available from 8:00-5:00 Mon-Fri.

10. How will I be notified and where will I pick up my ILL materials?

You will receive an email when loan items are available for pick up at the circulation desk or if you are an e-Learning student when they are being mailed out to the address you provided. When articles are received for you, they will be posted electronically to your ILL account and you will receive an email letting you know to check your account.

11. How can I renew ILL materials?

Place a renewal request directly from your ILL account or by calling ILL staff. The interlibrary loan system will not allow you to renew directly from your account if the due date has passed. Within your ILL account, click on “view/renew checked out items”. Bring up the item you want to renew and click on the renewal link. Please note that if “no renewals” is checked on the cover slip of your item, the lending library does not allow renewals. Also note that all renewal requests are forwarded to the lending library which makes the renewal determination. A new due date will be forwarded to you by email and you can keep the material in the meantime.

12. Do ILL items incur overdue fines/lost charges?

Yes. Charges are $.50 per day to a maximum of $10.00 per item. A lost charge is $70.00. Currently we are not charging overdue fines on items borrowed from other libraries for our e-learning patrons who are living outside of Juneau, as these items are returned directly to the lending library. As we value our resource sharing relationships, we try to return items in a timely manner.

13. What if I forget my username and password?

Use your UA username and password to login to your ILL account. If you forget your password you can reset it via the ELMO (Easy Login Maintenance Option).

14. What is the relationship between my library card and ILL accounts?

ILL and library patron accounts are separate. You should update personal information such as an email address change in both. Holds on ALC library items will only show up in your library patron account. Your ILL overdue and lost charges will show up in your Egan Library Account and you can pay those at the Circulation Desk. 

If you have more than one ILL Account because you are taking classes at different campuses, know that ILL accounts are separate from each other. Each account only reflects and manages the requests you’ve initiated in that account.


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