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ontrackNavient and Sallie Mae Refund Information

You may have received a refund check from Navient or its parent company Sallie Mae regarding a settlement having to do with late fees and disclosure statements.  You may have received a letter from Navient, even if your loan lender or servicer was Sallie Mae during your repayment.  These are valid refund checks being issued as part of a settlement agreement between Sallie Mae, Navient, the Department of Justice and the Federal Deposit Insurance Corp.  For more information regarding the settlement, you should call the phone number on your letter.

For more information on how your refund was assessed you can call the below numbers Monday-Thursday 8am-9pm EST, Friday 8am-8pm EST:

If your letter is from Navient call: 1-844-359-4410

If your letter is from Sallie Mae call: 1-855-364-3119

How to Retrieve Your Tax Return Transcript

The Department of Education is requiring students to submit a TAX RETURN TRANSCRIPT if selected for verification. You can choose to link your taxes to your FAFSA by using the IRS Data Retrieval Tool in place of submitting a tax transcript.For detailed instructions please view our IRS Tax Return Transcript Request Instructions.

  You can obtain your tax transcript one of three ways:


The Financial Aid Office will begin adjusting student's budgets and Financial Aid Awards to matching their enrollment.  Students not enrolled in full time status will see their Financial Aid Awards adjusted and possibly reduced.  To maintain your current Award you must be enrolled full time (12 credits for Undergraduates, 9 credits for Graduates).  Please monitor your Financial Aid Award on UAOnline.

Please make sure you Review the Terms and Conditions of Your Awards on UAOnline for the awards that you have received.

Please Notify Financial Aid About Any Changes...

Use our Financial Aid Update Form to notify us about any additional resources and enrollment & status changes.

Important Dates for Fall 2015

August 25, 2015 at 5PM Tuition and Fees for the Spring Semester are due 

August 29, 2015 Disbursement of Financial Aid 

September 8, 2015 Refund checks for the Spring will start to be available 

September 15, 2015 at 6PM UAS Financial Aid Census Date for the Fall 2015

February 15, 2016 UAS scholarship application due for Fall 2016

School Code

The UAS FAFSA school code is:


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More Information

Financial Aid Office

  • (907) 796-6250  (Fax)
Novatney Bldg Top Floor
11120 Glacier Hwy
Juneau, AK
Mailstop: NOV 4

Mon-Fri: 8:00 AM-5:00PM


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