Helpdesk

The UASHome server - which provides personal file and web space - will be unavailable on Wednesday, May 15th from 5:15pm – 5:30pm for a system reboot.

ITS Engineering will be performing planned wireless maintenance on Tuesday, May 14, at 5:00pm.

This maintenance will involve a short wireless outage for areas covered by Cisco wireless. This includes several buildings on Auke Lake campus, BRC and TEC:

• Whitehead bldg.
• Novatney bldg.
• Egan Library and
• Egan Wing classrooms
• Hendrickson “Annex Annex”
• Soboleff bldg.
• Banfield Hall
• Anderson bldg.
• The Student Activities Center

This outage will not affect wired network connectivity or phone service.

The maintenance is not expected to last longer than 30 minutes, and will enable expanded coverage of the cisco wireless network.

The Helpdesk received several email this morning indicating that people were receiving the error: "Unable to contact the bbprod server. 503 Service Unavailable."

The Blackboard system experienced an unexpected outage on 4/24 from 01:00 – 07:45. The system crashed resulting in some services not restarting properly.

The Blackboard service has been restored.

• Between 10:30am and 11am on Thursday, April 25, 2013, technicians will be performing maintenance on a Wireless Access Point in Novatney building.
• This will cause temporarily reduced wireless coverage in the upstairs area.
• This reduction in coverage is expected to last between 5 and 10 minutes, while new equipment is installed and powered on. Once the maintenance is complete, coverage should be improved.

 On 4/16 there was a network outage affecting the Ketchikan and Sitka campuses due to an AT&T issue. This outage was resolved in the morning of 4/17.

no other outages were reported during the time frame of this summary.