Skip to content

UAS Helpdesk

Our primary goal is to constantly improve the technology service received by our University Community.

Tell Us What You Think

Helpdesk Notifications

Friday, August 29, 2014

Certain Licensed Software Unavailable

Due to a failure earlier this week of a software license server, several programs are not currently available for use, and will display a  license error when opening.

The following programs are affected: AutoCAD, Maple, MatLab, Erdas

Technicians are working on restoring this service, and expect the issue to be resolved later today. An update will be posted when available.

Steven Gross 11:19:30 AM
Wednesday, August 20, 2014

UAF Connectivity Issues Impacting UAS Services Again

UAF is currently experiencing connectivity issues on their network again, which is affecting access to the following reported services:

  • Banner
  • OnBase
  • UAF Phones

There may be a number of other services hosted by UAF which are also affected. UAF is working to resolve the issue ASAP.

Ward F. Ward 11:45:00 AM
Wednesday, August 20, 2014

UAF Connectivity Issues Resolved

UAF connectivity issues appear to be resolved, though we have not received any official notice from the UAF campus.

Please contact the UAS Helpdesk if you have any questions or concerns.

Ward F. Ward 10:14:10 AM
Wednesday, August 20, 2014

UAF Connectivity Issues Impacting UAS Services

UAF is currently experiencing connectivity issues on their network which are affecting access to the following reported services:

  • Banner
  • OnBase
  • UAF Phones

There may be a number of other services hosted by UAF which are also affected. UAF is working to resolve the issue ASAP.

Ward F. Ward 09:48:50 AM
Monday, August 18, 2014

Auke Bay Area Power Outage - 8/18/14

UAS Auke Bay Campus experienced a power outage this morning between approximately 8:15am and 8:55am today. After the initial blip, all IT systems remained functional on backup power. No major interruptions were noted or are expected at this time.

Decscription from AEL&P website: "Outage affecting all areas north of Auke Bay on out the road. AEL&P Crews are responding."

Joel Mundy 08:59:37 AM

Regional IT Help Desk

Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Hours:

Interim Hours
8/9 - 9/1
Mon-Fri - 8AM-5PM

Sat & Sun-Closed
Campus Closures
Labor Day-9/1/2014

Regular Fall Hours
Sun - 1 - 5 PM
Mon - Fri - 8AM - 8PM
Sat - Closed


 
 

Content maintained by Helpdesk.