Welcome!
The Mission of UAS IT Services is to make the University of Alaska Southeast an exceptional place to learn by providing computing technology and services responsive to the needs of the university community.
The Help Desk supports this mission by providing technical support and information, and by acting as customer advocate to department staff and other service providers. The primary goal of the Help Desk is to constantly improve the service received by the University community.
Please let us know if we are succeeding by responding to this anonymous survey. You will be prompted for your username and password to verify you are a UA user.
Helpdesk Notifications
For email updates, please subscribe.
Outage Update: Ketchikan Campus Power Restored
Power was restored at the Ketchikan Campus at approximately 11:45am. All Ketchikan systems were up and running by 1:15pm.
Outage Notification: Ketchikan Campus Power Outage
At 11:00 AM today, we received notification from the Ketchikan campus that their power was completely down. Phones, network, etc. will not be accessible during this time. Updates will be provided as more information becomes available.
Outage Notification: Egan Library Ezproxy 6/18/13
The Egan Library Ezproxy server will be down on June 18th from 7am to 8am. This will affect both internal and external access to the Egan Library's online database subscriptions.
Outage Notification: Gitkov 6/19/13
Network resources in the Gitkov building will be unavailable on Sunday, June 16th beginning at 9am until approximately 3pm.
Breaking News - Planned Blackboard Outage Thursday
The Blackboard system will be unavailable for system maintenance on Thursday, June 13th from 5:30am – 7:30am.
Help Desk
- 796-6400 (Helpdesk)
- 877 465-6400 (Toll Free)
- 796-6452 (Information)
- 796-6276 (ITS)
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Regular Summer Hours
May 20 - Aug 10
| Sunday | 1:00 PM-5:00 PM |
|---|---|
| Mon - Thur | 8:00 AM-7:00 PM |
| Friday | 8:00 AM-5:00 PM |
| Saturday | Closed |
Holiday & Campus Closures
- May 26, 27
- July 4, 5