The Mission of UAS IT Services is to make the University of Alaska Southeast an exceptional place to learn by providing computing technology and services responsive to the needs of the university community.
The Help Desk supports this mission by providing technical support and information, and by acting as customer advocate to department staff and other service providers. The primary goal of the Help Desk is to constantly improve the service received by the University community.
Please let us know if we are succeeding by responding to this anonymous survey. You will be prompted for your username and password to verify you are a UA user.
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For approximately 3 hours beginning at 6:00am on Thursday, December 5, 2013 there will be wireless maintenance performed by UAS Network Engineering. This maintenance will cause wireless network access to be unavailable for a few periods during the outage window. The outage will affect all of Student Housing, intermittently.
At the conclusion of this maintenance comes a fundamental change to how wireless appears at Student Housing. Instead of having myriad separate networks visible, there will be only two wireless networks visible across all the access points at housing:
1. The first will be called “UAS” and will be an authenticated and encrypted network. Many devices can be connected to this network, but will require authentication via an active UA account and password. For assistance connecting devices please call the Help Desk.
2. The second wireless network that will be visible on campus will be an open, less-secure network called “UAS Guest”. This network will be available to connect from any device without the need for authentication.
This will alleviate needing to know what building you’re in or going to, and the hassle of actively managing your wireless connectivity. Now, just connect to “UAS” or “UAS Guest” and go!
As always, please contact the Helpdesk if you have any concerns or questions
As with the on-campus conversion, as far as connecting devices to the new, encrypted “UAS” network goes, the device must support authentication with a username and password. The username is the user’s regular username with a UA\ in front of it, and their usual password. They may be asked to accept a certificate the first time they connect, but that’s expected and should be a one-time thing. And, again, If you get stumped by a device, we’re happy to help figure it out.
The main campus file server will undergo a migration to new hardware over the holiday break.
I.T. Services is requesting departments review their departmental file shares and perform any cleanup to remove old or unnecessary files. Please contact the Helpdesk if you have any questions or concerns.
796-6400 or firstname.lastname@example.org
For approximately 1 hour beginning at 7:00am on Friday, November 15, 2013 there will be wireless maintenance performed by UAS Network Engineering. This maintenance will cause wireless network access to be unavailable for a few periods during the outage window. The outage will affect all of the Auke Lake campus, BRC, TEC, and NSRL wireless connectivity.
Student Housing will be unaffected.
Afterward, there will be a fundamental change in how wireless networks appear on campus. There will be two wireless networks visible:
- The first will be called “UAS” and will be an authenticated and encrypted network. Users of our UAS Staff Build should be connected to this more-secure network automatically. Other devices can be connected to this network as well, but will require an active UA account and password. For assistance connecting devices that aren’t running the UAS Staff Build please call the Help Desk.
- The second wireless network that will be visible on campus will be an open, less-secure network called “UAS Guest”. This network will be available to connect from any device without the need for authentication.
As always, please contact the Helpdesk if you have any concerns or questions.
The main UAS web server will undergo a system reboot for maintenance purposes on Friday, November 15th from 7:00am – 7:15am.
On Sunday morning, November 10, 2013, from 1am to 4am, UAS will, in coordination with OIT, be performing an upgrade to the equipment that connects UAS with the internet and OIT. All connectivity to the internet (wired and wireless) will be disrupted for at least part of this window, while the transition to new equipment takes place. Telephone service should continue to function as usual, but may also be affected, especially calls to other UA campuses.
This upgrade will help improve internet performance and control of our internet connection.
11120 Glacier Hwy
Beginning September 3
|Sunday||12:00 PM-8:00 PM|
|Mon - Thur||8:00 AM-9:00 PM|
|Friday||8:00 AM-5:00 PM|
Holiday & Campus Closures
- Thanksgiving: Nov 28-Dec 1
- Winter Break: Dec 23-Jan 5