Welcome!

The Mission of UAS IT Services is to make the University of Alaska Southeast an exceptional place to learn by providing computing technology and services responsive to the needs of the university community.

The Help Desk supports this mission by providing technical support and information, and by acting as customer advocate to department staff and other service providers. The primary goal of the Help Desk is to constantly improve the service received by the University community.

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Helpdesk Notifications

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Tuesday, May 14, 2013
12:27:20 PM

Planned Server Maintenance Wednesday

The UASHome server - which provides personal file and web space - will be unavailable on Wednesday, May 15th from 5:15pm – 5:30pm for a system reboot.

Monday, May 13, 2013
10:45:46 AM

Juneau Campus - Planned Network Maintenance on Campus Wireless

ITS Engineering will be performing planned wireless maintenance on Tuesday, May 14, at 5:00pm.

This maintenance will involve a short wireless outage for areas covered by Cisco wireless. This includes several buildings on Auke Lake campus, BRC and TEC:

  • Whitehead bldg.
  • Novatney bldg.
  • Egan Library and
  • Egan Wing classrooms
  • Hendrickson “Annex Annex”
  • Soboleff bldg.
  • Banfield Hall
  • Anderson bldg.
  • The Student Activities Center

This outage will not affect wired network connectivity or phone service.

The maintenance is not expected to last longer than 30 minutes, and will enable expanded coverage of the cisco wireless network.

Wednesday, April 24, 2013
08:37:56 AM

Breaking News - Unplanned Blackboard Outage, Service Restored

The Helpdesk received several email this morning indicating that people were receiving the error: "Unable to contact the bbprod server. 503 Service Unavailable."

The Blackboard system experienced an unexpected outage on 4/24 from 01:00 – 07:45. The system crashed resulting in some services not restarting properly.

The Blackboard service has been restored.

 

Tuesday, April 23, 2013
11:41:04 AM

Juneau Campus - Planned Network Maintenance in the Novatney Building

Network maintenance notification:
  • Between 10:30am and 11am on Thursday, April 25, 2013, technicians will be performing maintenance on a Wireless Access Point in Novatney building.
  • This will cause temporarily reduced wireless coverage in the upstairs area.
  • This reduction in coverage is expected to last between 5 and 10 minutes, while new equipment is installed and powered on. Once the maintenance is complete, coverage should be improved.
Tuesday, April 23, 2013
11:35:48 AM

Summary for 4/16 - 4/22

 On 4/16 there was a network outage affecting the Ketchikan and Sitka campuses due to an AT&T issue. This outage was resolved in the morning of 4/17.

no other outages were reported during the time frame of this summary.


Help Desk

  • 796-6276  (ITS)
Whitehead Bldg 208B
11120 Glacier Hwy
Juneau, AK
99801
Mailstop: WH1
Hours:
Regular Summer Hours

May 20 - Aug 10

Sunday1:00 PM-5:00 PM
Mon - Thur8:00 AM-7:00 PM
Friday8:00 AM-5:00 PM
SaturdayClosed

Holiday & Campus Closures

  • May 26, 27
  • July 4, 5
 
 

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