Skip to content
 Scroll To Top

This most often occurs when your computer doesn't recognize what program to open your webmeeting file in.

You will need to open the "meeting.collab" file with the Blackboard Collaborate Launcher. Blackboard will present you the option to download this if it detects your computer doesn't already have it. You are also presented with a different option to download it even if Blackboard detects that you have it.

Blackboard Collaborate webmeetings are an active connection between you, the instructor, and your entire class. If you are unsure if your internet connection will be capable of handling the webmeeting, you should check the system requirements. 

Most classes use Blackboard Collaborate Classic, which requires at least 28.8 kpbs. You can see Blackboard's full requirements in their Knowledge Base article.

If your instructor uses Collaborate Ultra, there isn't a set minimum value. Instead, it's based on what material is being presented by the Instructor. For more information, see Blackboard's Knowledge Base article.

If you are using Safari or Internet Explorer as your web browser, they may not tell you that your Collaborate session file has been downloaded. Open the "Downloads" menu in your browser, and you should see a file called "meeting.collab". Double click on that file, and the session should launch. Internet Explorer users may also want to try "Why doesn't the WebMeet link open a session?" listed below.

This problem usually occurs because an invalid .collab file is used to initiate the Collaborate session. Usually this can be solved quickly by exiting from the Collaborate window, and trying to reconnect from your course site.

Mac users will receive this message, and can get around it by going to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere."

A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

Internet Explorer download notification

This error occurs because of a conflict between Mac OSX and the Blackboard Collaborate Launcher.

The full text of the error is "Sorry, we could not launch your session or recording due to a problem with Java Web Start (which comes bundled in the Collaborate Launcher). Please open the link in your browser again and, if that does not resolve the issue, delete the existing Collaborate Launcher and download it again."

The solution to his predicament is to access your webmeeting using an alternate version of Java Web Start.

  1. Download Java 7 for Mac OSX 64-bit from our Downloads page: http://uas.alaska.edu/pub/downloads
  2. Install Java 7
  3. Download the meeting.collab file from your course
  4. View the .collab file in Finder
  5. Right click on .collab and click File > Get Info > Expand the "Opens With" section.
  6. Search other or other applications
  7. Select Macintosh HD from the drop down menu when finder opens
  8. Select "Enable: All Applications" (default is recommended applications)
  9. Navigate to /System/Library/CoreServices/Java Web Start.app
  10. Select Java Web Start and click okay. This should set all .collab files to Always Open with Java Web Start.
  11. Click the Change All button
  12. Double-click the meeting.collab to access your webmeeting

This will change your settings to always open every new webmeeting in Java Web Start.

To stop the information bar from blocking file and software downloads

  1. Click to open Internet Explorer. 
  2. Click the Tools button, and then click Internet Options.
  3. Click the Security tab, and then click Custom level.
  4. To turn off the Information bar for file downloads, scroll to the Downloads section of the list, and then, under Automatic prompting for file downloads, click Enable.
  5. Click OK, click Yes to confirm that you want to make the change, and then click OK again.

Some versions of Office on Mac won't load a powerpoint file.  The workaround is to save the slideshow in a folder as a jpg, then use the load button and select all to load the entire slideshow as jpgs.

If you received the eLivePPTConverter6 Error, please close out of Powerpoint prior to uploading the file to the webmeeting.  This can also be caused by Articulate or Turning Point plugins added into PowerPoint.

 

Can't find the answer?

Search the Helpdesk site.

Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

uas.helpdesk@alaska.edu

 

Content maintained by Helpdesk.