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1. Why doesn't my webmeeting open?

This most often occurs when your computer doesn't recognize what program to open your webmeeting file in.  

You will need to open the webmeeting.collab file with the Blackboard Collaborate Launcher. Blackboard will present you the option to download this if it detects your computer doesn't already have it.  You are also presented with a different option to download it even if Blackboard detects that you have it.

2. I get a message that says "Blackboard Collaborate has encountered an exception."

This message usually pops up for first time users. Just click "Don't Send", and it should connect to your session.

3. I click on the "Webmeeting" link in my course, but nothing happens.

If you are using Safari or Internet Explorer as your web browser, they may not tell you that your Collaborate session file has been downloaded. Open the "Downloads" menu in your browser, and you should see a file called "webmeet.collab". Double click on that file, and the session should launch. Internet Explorer users may also want to try "Why doesn't the WebMeet link open a session?" listed below.

4. When trying to connect to a webmeeting, I get the message, "Access Denied, session is not valid."

This problem usually occurs because an invalid .collab file is used to initiate the Collaborate session. Usually this can be solved quickly by exiting from the Collaborate window, and trying to reconnect from your course site.

5. When trying to connect to a webmeeting, I get the message, "this application is from an unidentified developer."

Mac users will receive this message, and can get around it by going to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere."

6. Why doesn't the WebMeet link open a session?

A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

IE WebMeeting Error

7. Can I disable the Information Bar prompt when starting Collaborate?

To stop the information bar from blocking file and software downloads

  • Click to open Internet Explorer. 
  • Click the Tools button, and then click Internet Options.
  • Click the Security tab, and then click Custom level.
  • To turn off the Information bar for file downloads, scroll to the Downloads section of the list, and then, under Automatic prompting for file downloads, click Enable.
  • Click OK, click Yes to confirm that you want to make the change, and then click OK again.

8. How come my powerpoint file won't load?

Some versions of Office on Mac won't load a powerpoint file.  The workaround is to save the slideshow in a folder as a jpg, then use the load button and select all to load the entire slideshow as jpgs.

9. Why can't I open Powerpoint in WebMeeting?

If you received the eLivePPTConverter6 Error, please close out of Powerpoint prior to uploading the file to the webmeeting.  This can also be caused by Articulate or Turning Point plugins added into PowerPoint.

10. Why isn't Java working?

Java is fundamental piece of software needed for Blackboard Collaborate. Versions vary based on the operating system of your computer and the version of browser.  The primary application in use by Blackboard Collaborate is an independent Launcher, which should not require Java to be installed on the computer.  However, older versions of Blackboard Collaborate have required Java in the past, and it may be necessary to troubleshoot these older versions.  

  • Java is a multifunction product.  If you are having difficulty opening your webmeeting, make certain it is opening in Java Web Start.  This is located at:
    • PC: C:\Program Files\Java\jre7\bin\javaws.exe OR C:\Program Files(x86)\Java\jre7\bin\javaws.exe 
    • Mac: /System/Library/CoreServices/
  • Java Security Settings: Set the security settings to enable webmeetings before your first meeting. To update Java security settings, go to:
    • Windows Users: go to Start > Control Panel > Java > Java Control Panel, click Security tab > add https://* AND AND to the Exception Site List. 
    • MAC Users: go to the Apple icon > System Preferences > Java icon > Java Control Panel, click Security tab > add https://* AND AND to the Exception Site List.
    • MAC Users: when users receive this message "this application is from an unidentified developer", go to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere".
      • (If you update your operating system or Java during the semester, many times the exceptions list will be erased. Just repeat the set-up process. ) PDF MAC instructions here

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