1. Why doesn't the WebMeet link open a session?
2. How do I connect to a WebMeeting through Internet Explorer 8?
3. Why is the moderator listed with the name of the course instead of their personal name?
4. Where else can I find resources?

1 . Why doesn't the WebMeet link open a session?^

A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

IE WebMeeting Error

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

 

2 . How do I connect to a WebMeeting through Internet Explorer 8?^

·         Click on WebMeeting link.

·         Immediately you are prompted that IE8 has blocked a download:

·         Click on the light yellow banner and choose Download File:

·         The Elluminate session will then begin to load. If this is your first time loading Elluminate, you will see a download dialog box:

·         After the elluminate software downloads, you will be asked to trust the content of the program.

o   Click Always trust content from this publisher:

 

·         Elluminate will finish loading, and prompt you with an agreement of terms.

o   Choose I agree and click OK:

·         Elluminate, to maximize your experience, will prompt for your connection speed.

·         The recommended connection speed will be highlighted. If you would like to adjust this, do so and click OK:

·         The session should finish loading and you will see the default view:

 

3 . Why is the moderator listed with the name of the course instead of their personal name?^

This limitation on the number and name of moderators is expected to change with an upcoming release of the software.  The current version of eLive requires that a course is moderated by a single predefined account.  Once the moderator has been set, it cannot be changed.  This creates difficulties for classes where there are multiple instructors, or where the instructor may change.  By setting the moderator name to the name of the course, any user with access to the Instructor Tools may manage the meeting room. 

If a faculty member wants to moderate a course using their personal name:

  1. Connect to the WebMeeting as the moderator
  2. Go to Instructor Tools and connect a second time as a participant.
  3. Using the first connection, grant your participant account moderator access.
  4. Close the first WebMeeting connection.

4 . Where else can I find resources?^

ElluminateLive! has significant resources that can help in sorting through particular issues. Below, you will find links separated by Windows or Mac users and by eLive tool.

If there are issues that occur, which you don't find here, please report them to the helpdesk@uas.alaska.edu or 796-6400 (Toll free 1-877-465-6400).

Operating System FAQs

  1. Windows
  2. Mac
    1. from Elluminate Live! - , OS X
    2. from UAA's experience with MAC's

eLive Components

  1. Audio
  2. Connection speed
  3. Whiteboard

Java

  1. Webstart

Content provided by UAA eMedia