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General FAQs

Search frequently asked questions below or filter the information with the search box.
WebMeeting FAQWhy doesn't my webmeeting open?
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This most often occurs when your computer doesn't recognize what program to open your webmeeting file in.  

You will need to open the webmeeting.collab file with the Blackboard Collaborate Launcher. Blackboard will present you the option to download this if it detects your computer doesn't already have it.  You are also presented with a different option to download it even if Blackboard detects that you have it.

WebMeeting FAQI get a message that says "Blackboard Collaborate has encountered an exception."
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This message usually pops up for first time users. Just click "Don't Send", and it should connect to your session.
WebMeeting FAQI click on the "Webmeeting" link in my course, but nothing happens.
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If you are using Safari or Internet Explorer as your web browser, they may not tell you that your Collaborate session file has been downloaded. Open the "Downloads" menu in your browser, and you should see a file called "webmeet.collab". Double click on that file, and the session should launch. Internet Explorer users may also want to try "Why doesn't the WebMeet link open a session?" listed below.
WebMeeting FAQWhen trying to connect to a webmeeting, I get the message, "Access Denied, session is not valid."
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This problem usually occurs because an invalid .collab file is used to initiate the Collaborate session. Usually this can be solved quickly by exiting from the Collaborate window, and trying to reconnect from your course site.

WebMeeting FAQWhen trying to connect to a webmeeting, I get the message, "this application is from an unidentified developer."
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Mac users will receive this message, and can get around it by going to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere."
WebMeeting FAQWhy doesn't the WebMeet link open a session?
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A number of people are being caught by the security in Internet Explorer.

After clicking the WebMeet link, there may be a small yellow bar that appears above the navigation bar for the course.

IE WebMeeting Error

It indicates that the download was blocked and to click here for further instructions. Click the bar and choose Download File... Internet Explorer will then return to the course homesite. Click the Webmeet link again and it should then open the session.

WebMeeting FAQCan I disable the Information Bar prompt when starting Collaborate?
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To stop the information bar from blocking file and software downloads

  • Click to open Internet Explorer. 
  • Click the Tools button, and then click Internet Options.
  • Click the Security tab, and then click Custom level.
  • To turn off the Information bar for file downloads, scroll to the Downloads section of the list, and then, under Automatic prompting for file downloads, click Enable.
  • Click OK, click Yes to confirm that you want to make the change, and then click OK again.
WebMeeting FAQHow come my powerpoint file won't load?
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Some versions of Office on Mac won't load a powerpoint file.  The workaround is to save the slideshow in a folder as a jpg, then use the load button and select all to load the entire slideshow as jpgs.
WebMeeting FAQWhy can't I open Powerpoint in WebMeeting?
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If you received the eLivePPTConverter6 Error, please close out of Powerpoint prior to uploading the file to the webmeeting.  This can also be caused by Articulate or Turning Point plugins added into PowerPoint.
WebMeeting FAQWhy isn't Java working?
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Java is fundamental piece of software needed for Blackboard Collaborate. Versions vary based on the operating system of your computer and the version of browser.  The primary application in use by Blackboard Collaborate is an independent Launcher, which should not require Java to be installed on the computer.  However, older versions of Blackboard Collaborate have required Java in the past, and it may be necessary to troubleshoot these older versions.  

  • Java is a multifunction product.  If you are having difficulty opening your webmeeting, make certain it is opening in Java Web Start.  This is located at:
    • PC: C:\Program Files\Java\jre7\bin\javaws.exe OR C:\Program Files(x86)\Java\jre7\bin\javaws.exe 
    • Mac: /System/Library/CoreServices/
  • Java Security Settings: Set the security settings to enable webmeetings before your first meeting. To update Java security settings, go to:
    • Windows Users: go to Start > Control Panel > Java > Java Control Panel, click Security tab > add AND https://* AND to the Exception Site List. 
    • MAC Users: go to the Apple icon > System Preferences > Java icon > Java Control Panel, click Security tab > add AND https://* AND to the Exception Site List.
    • MAC Users: when users receive this message "this application is from an unidentified developer", go to the Apple icon > System Preferences > Security and Privacy > General tab. Click on the lock icon in the lower left corner and enter in your administrator credentials for that computer. Then, where it says "Allow apps downloaded from..." select "Anywhere".
      • (If you update your operating system or Java during the semester, many times the exceptions list will be erased. Just repeat the set-up process. ) PDF MAC instructions here
NetworkHow do I know if my computer has a wireless card or ethernet device?
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Most newer laptops have both, and nearly all desktops will have Ethernet. Check the specifications of your particular computer model.

NetworkHow can I protect my computer while it is on the network?
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You can update your operating system, install and update anti-virus software (you can even use the same security software as the UAS campus!), and be cautious about programs from emails or the Internet.

NetworkWhat kind of equipment is being used at housing?
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1 Cisco AIR-CAP2702I, 1 EnGenius EAP600

Banfield6 Cisco AeroNet LAP1142N lightweight, centrally-managed Access Points, also has wired ports 
A Building

2 Cisco AIR-CAP2702I, 1 EnGenius EAP600

B Building

2 Cisco AIR-CAP2702I, 1 EnGenius EAP600

C Building

3 Cisco AIR-CAP2602I

D Building

2 Cisco AIR-CAP2702I, 3 EnGenius EAP600

E Building

2 Cisco AIR-CAP2702I, 2 EnGenius EAP600

F Building

3 Cisco AIR-CAP2702I, 4 EnGenius EAP600

G Building

3 Cisco AIR-CAP2702I

Freshman Dorm  

20 Cisco AIR-CAP2602I

Virtual Private NetworkingError 403: VPN connection terminated locally by the Client.
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In this situation, you may see an error message similar to "VPN Connection terminated locally by the Client. Reason 403: Unable to contact the security gateway."

This error is most commonly caused by the use of an incorrect or expired password.

Try logging into another UAS tool such as webmail or UAS Online - if your password works in these locations, try the VPN again.

If none of these locations work, use ELMO to reset your password.

Virtual Private NetworkingError 427: Unknown Error Occurred at Peer.
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Though there are some explanations that this error may be linked to the existence of multiple styles of network connections, in our case, it is commonly that a password has expired. Please update your password at ELMO and try connecting again.

Virtual Private NetworkingI successfully connected, but the connection periodically drops.
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There are a number of places you can check to try to track down this issue. First, verify that the computer did not go into standby or hibernate. These can interrupt your network connection when the VPN client expects a constant link to the VPN server.

If wireless is in use, perhaps you have moved to (or are in) a location with low or nonexistent wireless signal, and the VPN might have dropped as a result. Further, it's possible a bad network cable or problem with the router or Internet connection could have caused this drop.

PrintingHow do I add a printer to my UAS computer?
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Printers at the UAS Juneau campus are hosted on a print server named jun-print01

To add a printer, go to the Start menu, and in the Search field, type: \\jun-print01 then hit ENTER

New print server


A list of all campus printers will appear; double-click the printer you wish to use.  The printer will then be installed on your computer.

PrintingHow do I set my default printer?
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The default printer is the printer of first resort when printing something; it is set per user on each computer. 

 To set the default, go to the Start menu, choose Printers and Faxes, then right-click on the printer you wish to choose.  In the menu that appears, choose Set as Default Printer.  A little check mark will appear next to the printer set as default.

Default Printer 

PrintingHow is the time we see on our computers generated? Where does it come from?
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Our computers us Coordinated Universal Time (UTC).  This is similar, but not exactly the same as Greenwich Mean Time (GMT) however the variation is no more than .9 seconds.  (Apparently leap seconds are used frequently to adjust the time)

The calculation used in our computers is:


An example:

16:49:32 + (-09:00) + 1 = 08:49:32  (Local Time)

FilesharesHow do I connect to departmental storage not on my computer? (PC)
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You can connect to a department fileshare on any campus computer by Mapping a Network Drive (show me)

  1. Right-click on Computer in the Start Menu, and choose Map Network Drive
    Map Network Drive
  2. The drive letter will auto-select the next available letter.
  3. Fill in the Folder: field, by typing the server name (ex. \\berling) and the share name (ex. \scratch disk$) combined, you'll see: \\berling\scratch disk$.

    Map network drive 2
  4. Check the box to Reconnect at logon, and Finish

Once the share has been mapped from your account on a particular computer, you will be able to get back to the fileshare through the Computer option.
FilesharesHow do I connect to departmental storage not on my computer? (Mac)
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This describes how to map a campus fileshare on your Apple OS X machine. Mapping your account allows you to access any files that you have stored on the network.

In the Finder, click on the Go menu, select Connect to Server.

Mapping Drive on Mac

To connect to your UASHome directory (aka: Z: drive):
In the Address field, type in smb://uashome/users$/username, then click Connect
Note: replace "username" with your campus username (ex: cjbennett)

To connect to your department shared drive:
In the Address field, type in smb://jun-campusfs01/shared_drive_name$, then click Connect
Note: replace "shared_drive_name" with your departmental share (its, admissions, etc)

To connect to your synched files on your computer:
In the Address field, type smb://sync-al/files$/computer name/username, then click Connect
Note: replace "computer name" and "username" with your specific information

FilesharesCan we restrict access to individual folders on a campus share?
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Simply contact the helpdesk with a request to specify permissions to the particular folder in question. We'll need to know which fileshare & folder (ex: \\berling\its$\Helpdesk\Professional Staff\) and what access (read/write/both) should be granted to that directory. 

AudioSTUDENT: How do I find my conference information?
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Your instructor has likely posted information regarding your course conference numbers in their UAS Online course website, or perhaps in the course syllabus. Also, for many classes, information is distributed via the postal service prior to class. Be sure to check through all your class materials. If you are unable to locate the proper dial-in numbers, contact the academic department or the Helpdesk.

AudioThere is noise, music, or echo in my conference. What can I do?
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Noise in the conference can come from a variety of sources. Cell phones and speaker phones are a common culprit. Another common source of the problem could be a bad line connection from one of the callers. As the host you might want to ask your participants to pick up the receiver if they are on a speaker phone, dial-in on a land line if they are on a cell phone or have the participant hang up and dial back in again.

AudioWhen I dial, I get a busy signal. What do I do?
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In most cases, these have been issues with local telephone providers. Please report issues to: 800-290-5900 or Provide the date & time, the phone number dialed to (i.e. conference number), the phone number dialed from, and any error codes that are received (ex. LM4). The customer care representative should be able to help you join your conference.

AudioFACULTY: What are breakout sessions and how do I use them?
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Breakout session technology allows you to combine multiple calls together onto one call. This is most commonly done when coordinators have a speaker or presentation that they want several groups to hear and then have the ability to disconnect each of the groups so that they can have their own discussion, free from other groups. In the case of UA, you could connect two different classes so that all callers can speak and be heard. This capability requires that you use the Audio Control Panel for a second number to bring together or disconnect classes.

Also there may be a need to break an individual class into subgroups. If this is the case, we would need to create new numbers for each of the subgroups and have you manage the breakout session as described above. This type of setup would require your students to dial their subgroup number and PINs so that you can separate the groups at the appropriate time during your class.

Encounter Collaborative can set up the system so that you have the capability to do this. After the initial setup and training, you would be able to conduct your own breakout sessions using your numbers and the Audio Control Panel.

EmailHow do I receive email at a different email address?
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Simply update your Email Destination in ELMO:

  1. Sign into ELMO
  2. Click change beside Email Destination
    1. If you have not yet set this, it will ask you automatically
  3. Set your preferred mail address
  4. Click Save Settings
  • UA Google is the standard email, accessible at
  • Other will redirect to any other account you enter (personal email address).

From this point forward, all mail you receive at any University address will redirect to your preferred address.  You will no longer receive mail at your University mailbox if this forwarding is set elsewhere.  We recommend testing the forward function by sending your UAS account a test message. (Keep in mind that a typo in this process could result in either bounced, or misdirected/lost email messages.)  

EmailHow do I unforward my email account?
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In ELMO, simply change your Email Destination to UA Google.  This will change the redirect to, instead of a personal account. 

EmailI'm new to this job and my department uses Outlook. How do I add my Google Email to Outlook?
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First, run the Google Apps Sync tool.  Go to the Start Menu > All Programs > Google Apps Sync > Set up Google Apps Sync user.  If you do not see google apps sync, download it here: GASMO.  

Enter your and click Continue.  Click Allow when prompted in your browser.  Click Create Profile (if you choose to migrate content off the old Exchange server, please visit this page for instructions: Google Migration).  

When completed, you will be prompted to select a profile when Outlook opens.  By default, this is named " - Google Apps."  A Synchronize Status window will appear, displaying the status of Outlook connecting with the Google server.  This may take some time, depending on the amount of email present.  

EmailHow do I subscribe to a shared email account? (Exchange)
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To access your shared email account, please use the following link to use webmail for the shared account:

where "SHARED-ACCOUNT" is your shared account email address.



If you have a departmental shared account you can add it to Outlook through these steps: 
  1. Go to Tools > Account Settings... 
  2. Under the Email tab, choose the your "Exchange" account, click Change... 
  3. Click More Settings... 
  4. Click the Advanced tab
  5. Click on the Add button, enter your shared email account ("helpdesk", "admissions", "career services", etc.) and then click OK.
  6. Click next and finish to close the wizard to return to Account Settings panel.
EmailHow do I change my UAS email password?
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Email passwords are the same as any other UAS password. To change your UAS password, go to Login Help (ELMO) and reset the password for all your UAS computer accounts.

EmailHow do I use LDAP to look up UAS & UA addresses automatically?
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To have your email automatically know the recipients address with only typing their name, you’ll need to be connected to the LDAP server. Here are the steps to connect to the UAS and UA Statewide LDAP services in Outlook.  It is not currently possible in Google Webmail.

  1. Open your Outlook Google profile.  
  2. Select the File menu at the top of your window.
  3. Under Account Information, click "Account Settings," then select "Account Settings..." from the option choices
  4. In the Account Settings window, select the "Address Book" tab, then click "New..."
  5. Choose "Internet Directory Service (LDAP)", then click "Next" at the bottom of the window.
  6. For Server Name, enter 
  7. Click both check boxes, and enter your UA credentials
  8. Click "Next" at the bottom of the window.
  9. Restart Outlook when prompted.
EmailWhy aren't Outlook and Google aren't synchronizing?
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Any change made either Google or Outlook will need to synchronize before it shows up on the other side. If Google Apps Sync is in the middle of a large batch of synchronizations, this may take some time. We recommend making all of your settings changes in Google, as not all changes in Outlook will spread to Google. In the event Outlook is taking too long to sync, close the program and reopen it.  
EmailHow do I see my Google Contacts?
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Contacts in Google are accessible through the webmail interface.  (Outlook users should use LDAP.)

  1. Log in to Google
  2. Click the Mail drop list in the upper left
  3. Select Contacts

This page lists all of the contacts created by your account.  If you migrated from Exchange, you may have many duplicate entries.  

Unfortunately, some contacts may be lost during the migration process.  You will need to rebuild these contacts manually. 

EmailI've received an email, "Delivery Status Notification (Failure)" or "Undeliverable," what does this mean?
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These "bounced back" email errors occur when messages can not be delivered to an email account.  This message will usually explain why the message was undeliverable and who the recipients were.  If this is not clear, please forward the message as an attachment to the Helpdesk (  We will be happy to help resolve the problem.

To forward a single message as an attachment, go to Message > Forward as... > Attachment. 

EmailHow do I add an auto-reply or vacation message to my email?
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Vacation messages can be added and removed from the webmail interface. Simply follow these steps: 

  1. Log into webmail (
  2. Click on the Gear icon in the upper right
  3. Select Settings from the drop menu
  4. Locate Vacation responder along the side
  5. Set the First day (and optionally Last day)
  6. Edit your vacation message
  7. Click the button to turn Vacation responder ON
  8. Click Save Changes

To remove Auto-reply or Vacation message, simply click the button to turn Vacation responder OFF.

EmailWhat email addresses can I receive messages at?
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Students will want to use the syntax of as the address that is given to friends & family. 

Users with existing accounts will still receive emails sent to these addresses. ITS is investigating the feasibility of maintaining this service. Faculty with existing vanity addresses will also receive mail sent to this address.  Initially, these addresses are configured as their names are stored in the university information system (Banner), but can be altered to fit preferred names (Tom vs Thomas, etc).

EmailHow do I add a signature to my email?
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UA Google

  1. Click the Gear icon in the upper right
  2. Select Settings from the drop menu
  3. Locate Signature from the list of options
  4. Click the button beside the text field
  5. Enter the text of your signature
  6. Click Save Changes at the bottom of the page
  1. From a new email, select the Insert tab
  2. Click the Signature button, and select Signatures from the menu
  3. Click New to make a new entry
  4. Enter a name and click OK
  5. Select Test from the top box, and enter the text of your signature in the bottom box
  6. Click OK

Exchange Webmail

  1. Click the Gear icon in the upper right
  2. Select Options from the drop menu
  3. Click Settings from the left navigation bar
  4. (Click the Mail tab, if not already selected)
  5. Enter your Signature in the text field
EmailWhen I send an email to a list, or BCC myself on something, I don't receive it. Why?
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Google Mail recognizes that the incoming message is identical to the copy in your Sent Items and ignores the duplicate. This is a part of Google's threading feature in the web client when you post a reply, your reply is threaded in with other's responses. This is a system feature and can not be disabled.

Sent emails can always be views in the Sent Items label.

EmailGoogle doesn't display my name correctly. Why?
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UA Google doesn't actively update from the directory.  It needs to be updated directly, and this will occur when a Username Regeneration request is placed in UA Online.  Please note that doing this mid-semester can interfere with active courses.  

Anti-SpamHow do I release mail marked as spam?
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To release a legitimate message marked as spam, drag the message from the Junk/Spam folder to your Inbox. You can add the sender’s email address to your list of “Safe senders."

In webmail, select the spam message(s) and click the Not Spam button.  

Anti-SpamHow long is junk mail maintained for?
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Mail in your Junk folder will be automatically deleted after 30 days.

Anti-SpamWhat if I don't use Outlook? (Exchange email only)
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EOP Junk Mail settings are configured through Outlook or the Outlook Webmail App. Non-Outlook users may configure their junk mail settings (like whitelisting/blacklisting emails) by either using Outlook Webmail or switching to Outlook.

WebmailHow can I save sent emails from webmail?
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When sending from Webmail, sent messages are automatically saved to the folder Sent Items (Exchange) or Sent Mail (Google).

WebmailHow can I tell how much space I have left in my email? (Exchange email only)
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To check your quota and used space, sign into Exchange webmail via Internet Explorer; this will give you a "premium" view which shows your folders in the left-hand pane. Simply hold your mouse over your name (or the shared account name) to see information about your quota usage.

UA Google has unlimited space.

WebmailHow can I connect to a shared (departmental) email account?
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To connect to a shared email account:

  1. Visit the Exchange webmail page
  1. There, update the URL (in the address bar) to:
  1. Simply update "" to reflect the address of the shared account you wish to access, for instance:
  1. Next, use your personal login (UA username and password) to authenticate.
AccountsDo I have an account with UAS?
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Your student account becomes available as soon as the registration process is completed. Please note that registration is considered "completed" when your information is entered into the University of Alaska's Banner Registration system - not when you submit your paperwork. This is true even if your application is submitted online. 

To activate your new account you will need to find your username and set a password in ELMO (Easy Login Maintenance Option), also referred to as Login Help. While account activation allows immediate access to most UAS resources, it can take up to 24 hours for your class discussion boards to become available.

Tutorial for first time users

AccountsWhat is my UAS username?
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Your UAS Username is a unique identifier automatically set up for you when you register for UAS courses. The username will be used with UASOnline, Email, campus computers, and more.

To find your username, please visit the Easy Login Maintenance Option ( ELMO).

AccountsWhat is my UAS password
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To set your initial password, as well as reset a forgotten password, please visit ELMO.

AccountsELMO shows that my username is expired?
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  1. Your account will expire if you stop taking classes for a semester or more. If you sign up for new classes your account will be reactivated when the registration process is completed. Please note that registration is considered "completed" when your information is entered into the University of Alaska's Banner Registration system - not when you submit your paperwork. However, if you register online as a previous student, account reactivation is immediate. 
  2. If you believe your account should be active and ELMO shows it to be inactive, please contact the Helpdesk for assistance.
  3. If you are not currently enrolled but completing coursework from a previous semester, please contact your academic department to arrange an account extension.

While account activation allows immediate access to most UAS resources, it can take up to 24 hours for your class discussion boards to become available. 

Did you know it is possible to view course sites and syllabi before you register? Simply visit UASOnline and search for classes in the Course Homesites box. 

AccountsHow do I reactivate my account?
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Accounts remain active until 8 weeks after the last day classes for which you are currently registered. This gives you time to move needed materials, notify contacts of an address change, et cetera. When you sign up for new classes your account will be reactivated when the registration process is completed. Please note that registration is considered "completed" when your information is entered into UAS internal systems, not when you submit your paperwork. However, if you register online as a previous student, account reactivation will be immediate.

If you pre register for the next semester, as many students do, your account will remain active throughout your time at UAS.

In order to extend an expired account refer to the options listed on the Account Extensions page.

PhonesHow can I listen to my voicemail?
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From your on-campus phone, press the Messages button, or dial 5555.  Follow the prompt, and enter your PIN, followed by the # key.

From off-campus, or a personal phone, dial 796-5555.  Press *, enter your 4-digit phone extension, followed by #.  Then, enter your PIN, followed by #.  

PhonesHow can I update my voicemail passcode if I've forgotten it?
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The Unity Voicemail system can be access via the web utilizing your campus credentials**, so resetting the PIN is straightforward. 

  1. Visit the Unity Assistant (in Internet Explorer)
  2. Sign in with your credentials
  3. Click on the Cisco Unity Assistant link
  4. Update and confirm a new Phone Password
  5. Save your changes
  6. You're done! Sign into voicemail with your new passcode. 

**For those who utilize a shared account (I.E. general shared accounts like Helpdesk, Financial Aid, or others) please contact the Helpdesk for assistance. 

PhonesHow can I set an Alternate (Temporary) Message on my voicemail?
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Alternate Greetings on Unity Voicemail

Sign into Voicemail and follow these steps:

  1. Press 4 for Setup Options
  2. Press 1 for Greetings
  3. Unity will share your currently set greeting
    • Press 1 to re-record a new standard greeting, OR
    • Press 2 to enable Alternate Greeting
      1. This ENABLES your alternate greeting and give you option to configure it
      2. You will be prompted to set an end date
        • Press 0 for Later Today
        • Press 1 for Tomorrow
        • Press 2 for two days for now
        • ... and so on ... 
        • Press 9 to set Month and Day
      3. Press 2 for no end date
    • It will then play your current alternate greeting
      1. Press 1 to re-record your alternate greeting
      2. Press 2 to turn off your alternate greeting
PhonesHow can I transfer a caller directly to voicemail?
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To transfer to a voicemail account, press the transfer button, dial asterisk+extension ('*6400' for the helpdesk), and immediately press transfer again (if you wait, you will begin to hear the voicemail for the dialed extension).

PhonesHow can I increase the volume for playback on my computer?
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Some PC users have noted that even though the volume is turned up all the way that they still cannot hear the message well. To reach the maximum volume, double click on the 'Sound' icon near your clock (it looks like a small speaker). At the next screen you should see something similar to this: 

wave volume control

Simply increase each slider to the maximum and try again. Likely, it will be the Wave slider that will make the biggest impact. 

If this does not increase the volume loud enough for you, remember you can still check your voicemail via your phone. 

PhonesIs there some type of phone tutorial available?
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Why yes there is!

Take a look at this web resource:

Cisco Phone Tutorial

PhonesHow can I increase/decrease the volume of my phone ring when I am already on the line?
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Currently, the system default is to provide a quiet beep over the conversation through the handset. If you would like the second line to ring audibly on your phone set, it can be configured to do other things like ring once, ring, or flash. Use the Call Manager tool to configure your phone behaviors. Contact the Helpdesk if you need any clarification or assistance. 

PhonesHow can I do a call-pickup of ringing phone?
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Provided phones are within the same call pickup group, when you hear a phone in your area ringing, simply pick up your handset, press the ‘More’ button, and then choose ‘PickUp’. Phones can be assigned pickup groups through your office Telephone Manager. (And, if needed, new call pickup groups can be created by contacting the Helpdesk.)

In the case that is too cumbersome, if you have a free line (button along the side of the phone display), it can be programmed to “speed dial” the PickUp functionality, contact the Helpdesk.

PhonesWhen forwarding to an external line caller ID doesn't show correctly?
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With the way the phone system works, when the call is “redirected” it is, in actuality, your line calling out. So, it happens to be that the caller ID is correct, albeit misleading.

Note: The new Cisco phones on campus can be fowarded to an external (non-campus) line, however, the behavior is essentially the campus line placing a call on the callers behalf so while you can tell that the call is coming from your campus phone, you will not be able to tell who is going to be on the other end of the line. 

PhonesWe have a vacant position/phone, how can we be sure that we are receiving calls to that line?
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First and foremost: call the line! Depending on what happens with your call, you can then know how it’s currently acting, and subsequently make requests to assure that it performs as desired. These changes can be made by your telephone manager. It’s likely that you’ll want to change which voicemail account is affiliated with the line. Additionally, you can choose to forward the phone using the ‘CFwdALL’ soft button on the phone.

PhonesWho is my "Telephone Manager"?
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In most cases your department Cost Center Clerk is the point-person for adjusting phone settings through the Telephone Manager. If you cannot determine the right person in your department to talk to, please contact the Helpdesk to find out which staff are affiliated with a particular phone line.

PhonesMy voicemail is reporting itself as full, even though my box is empty; what can I do?
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Managing your email more carefully will be the next step. Voicemail is delivered to your phone, but is stored within your email account. In many cases messages with large attachments push accounts over the limit of their current quota so as soon as those messages are deleted (and removed from the Deleted Items folder), the quota will be in good standing and voicemail will again be available.

PhonesIs there a way to retrieve or un-delete a message previously removed?
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Deleted voicemail and email messages are moved to a folder called “Deleted Items” when removed using the phone, Outlook or webmail. When that folder is emptied, messages are no longer affecting the server quota. There is a mechanism in place whereby messages that have been deleted and purged are briefly available through the options area of the webmail when accessed with Internet Explorer through OWA "Premium".  

PhonesWhen listening to voicemail, it speaks very FAST / SLOW. What gives?
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The Unity voicemail system has the ability to change the speed of playback. 

While listening to a message, use the following commands to change the speed of playback: 

- to slow down playback

6 - to speed up playback


FAQs Related to Google Migration

General Information

Yes! Existing addresses will now forward to your preferred mail address, defaulting to UA Google.

You have several options.

1) From Outlook.  Visit the Google Migration page for more information.

2) From the web.  Google can be accessed from the MyUAS ribbon at the top of every UAS webpage.  To will automatically connect if you are already logged into the Single Sign On or prompt you if you are not authenticated.  You can also connect by going to  Visit the Google Migration page on how to move your existing content.

Yes!  Your UA username and password will work to login to your Google Apps.

Unlike Exchange, Google mail is Unlimited!!

Yes. The message size limit is 25 Mbs. If you need to send larger attachments, you can use Google Drive.

Clients and Content

You have the choice of migrating your existing data if you so desire.  Google provides a tool to help Outlook users migrate and synchronize their data.  Mac Mail can be used to migrate mail content.

The Google Apps Sync for Microsoft Outlook tool does 3 things:

1) It migrates your Exchange data to your Google account.

2) It creates a new Outlook profile to your Google account.

3) It downloads a copy of your Google mail/calendar data to your local hard drive and uses it to synchronize your Outlook client with your Google account.

No.  Google Apps can also be accessed through the Google Web pages by visiting

Yes.  Mac Mail (or Stamp Mail) is the recommended client for accessing your Google mailbox on a Mac.  

  1. Open up Mac Mail.
  2. On the tool bar, click on Mail and then Preferences
  3. Go to the Accounts tab across the top of the window.
  4. Click the + button on the bottom left of the widow
  5. Select the Google mail provider and click continue
  6. Sign in with your
  7. Sign in with your UA credentials.

See the UAS Google Migration page for information on how to copy mail from your UAS Exchange account to Google.

Yes. The Google/Outlook Sync tool will migrate your calendar information.  There are a few caveats.  See the Known Issues tab for more information.

Yes. Existing Outlook users will be able to continue to use Outlook to access their Google account.  There will be a change to some functionality.

Yes.  You will need to configure a new Thunderbird profile that connects to Google.  Visit the OIT Desktop Client Instructions.

Yes.  You will need to configure your Outlook client to search the UAS directory. See the Google Migration page.

You may find yourself needing to access the UAS Exchange server to access a shared departmental mailbox or calendar.

Option 1:  Use the OWA web interface by connecting to

Option 2:  Outlook Users:  If you used the Google Apps Synch for Microsoft Office (GAMMO) migration tool, it created two profiles: one to Google and one to the UAS Exchange server.  To connect, quit Outlook and relaunch.  When prompted to select an Outlook profile, select "Outlook" instead of "Google Apps." 

Other Features

Initially, these resources will NOT be migrated and will continue to receive content in Exchange.  In order to access shared resources, you will need to use OWA or Outlook to connect back to the old Exchange server.

No, this functionality is not available in Google.  UAS is currently researching alternatives.  In the short-term, voice mail messages will continue to deliver to Exchange.  You can access messages either through the telephone handset or by connecting back to Exchange.

For now, distribution lists will continue to run on the Exchange server.  To send to these lists, you will need to connect to Exchange via Outlook or OWA.

You can share your Google calendar with others and designate the level of access from view only to full access.

From the Google Apps icon in the upper right.
Click "Calendar."
Click the Gear icon in the upper right.
Click "Settings."
Select the "Calendars" tab.
Click "Shared: Edit settings" for the calendar
Under Share with specific people, enter the person's email address (e.g.
Select the appropriate level of Permission Setting.
Click "Add Person."
Repeat steps until all people are entered.
Please also review the "Share this calendar with others" setting.
Click "Save"

You will be able to share your email with assistants and co-workers.

To share your mailbox with someone...

From the Gear icon in the upper right.
Click "Settings."
Click the "Accounts and Import" tab.
Locate “Grant access to your account.”
Click "Add another account."
Enter the other individual’s account.
Click "Next Step >>"
Click "Send email to grant access."
An email confirmation will be sent to their account.
Upon the other individual clicking the confirm link, there is up to a 30 minute processing time.

Outlook's Out of Office Assistant feature doesn't work with Google Apps Sync.  You can still set your vacation reply by visiting your Google settings.


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