UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
System Impacted: UA-statewide Networking 4/14/25
For a period of time on the morning of Monday the 14th, access to access to various web resources was unavailable while connected to the UA Authenticated network. This included: UA Online, UAS Online, UA Google, and Banner.
OIT technicians identified and resolved the issue by 10:25 AM. Investigation is ongoing to prevent repeat behavior. More information is available on their website.
Reminder: Stay up to date 4/8/25
The UAS Helpdesk has received reports of Blackboard failing to load in older versions of Safari. If you encounter this issue, please confirm that your browser and macOS is up-to-date using Blackboard's Browser Checker.
Blackboard Inc. support is limited to the two most current major Safari and macOS updates. For more information, see their Supported Browser page.
System Impacted: Blackboard "Add Content" functionality 4/2/25
Several employees reported that the ability to access the Add Content menu in their Blackboard Courses had disappeared.
Technicians restored this functionality as of 3:30 PM.
System Impacted: Blackboard Documents 3/26/25
Blackboard reports an ongoing error with their Document Rendering service, retroactive for several days. This affects both instructor posted information as well as student submissions. UAS reports indicate the most common behavior is these documents failing to display in any browser.
For more information, please see Blackboard's issue status page.
EDIT: Blackboard reports that the current documents affected should be resolved, but the issue may still intermittently occur. They are still working to permanently resolve the issue.
Phishing Warning: Don't Click The Link! 3/24/2025
We have had several users report an email from the user below. This is not an email within the UA System, and the UA ITS would never ask for a user to click on a link to validate their account.
Thank you to the users who reported this to the UAS ITS Helpdesk.
If you ever get a suspicious email, please report it to the Helpdesk: uas.helpdesk@alaska.edu