UAS IT Helpdesk

Multiple users have reported they are unable to access Google resources such as Drive, Chat, and Youtube. This issue is specific to Samsung devices such as smartphones and tables. 

Technicians are actively investigating. 

We and UAA have received reports of some students losing access to view their Spring 2026 courses. This is a vendor-related problem and technicians are working with Blackboard to resolve the issue.

To keep up to date on progress, you can follow the UAA Status page: status.uaa.alaska.edu

We will be updating periodically when we receive more information.

UPDATE: as of 11:00 AM, a workaround has been put in place by the vendor to bypass the problem. If you are still receiving access errors in Blackboard, please contact the Helpdesk. 

UA Online and Banner are currently experiencing loading and authentication issues. This includes access to timesheets. OIT technicians are actively investigating. 

Issue tracking is available through OIT's Status Update.

UPDATE: as of 5:00 PM, Banner is functional, but with noticeable slowness. UA Online and Banner are both still partially impacted by authentication failing to load. OIT is working with Ellucian directly, as this is a top priority issue.

1/27 UPDATE: as of 9:00 AM, all issues appear resolved. OIT is still monitoring the issue. 

1/30 Update: as of 11:39 AM, all issues have been resolved.

The UAS Authenticated Wifi is currently unavailable. We have technicians looking into the issue, but for now, please use an ethernet connection or the UAS Guest Wifi.

The UAS Authenticated Wifi is back up and running!

As of 5:20 PM on Tuesday the 9th, all of Juneau experienced a broad power outage. Non-critical UAS systems powered down after a prolonged outage. After 3.5 hours, power was restored to the city. All UAS systems were restored successfully.