UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Systems Outage & Resolution: 5/29/24
A second ACS outage was reported by OIT on Wednesday at 2:30 PM. This intermittently affected all Statewide logins, such as Blackboard, UA Online, Zoom, etc.
The issue was confirmed resolved as of Thursday at 2:15 AM.
System Outage (5/24/2024)
The UA System is currently experiencing network issues due to an ACS Outage. This is affecting: Banner, UA Online, Onbase, VPN, and SSO Login Services like Blackboard.
UPDATE: as of Monday morning, 5/28, all services appear operational.
Service Interruption: UAS Online 4/16/24
Access to UAS Online (online.uas.alaska.edu) and associated resources has been intermittently unavailable throughout the day, with a 504 Time Out error. As of 2:00 PM, technicians believe all systems are live and responding, but continue to monitor the situation.
UA-wide licensing issue with Foxit and Adobe Suite
We have had several reports of a licensing error popping up for users when trying to use Foxit or Adobe. UAA licensing technicians are aware of the issue and are working on a solution.
We are sorry for the inconvenience.
EDIT: As of Friday the 19th, all licensing issues should be resolved. If you are still encountering issues, please reach out to the Helpdesk.
Phishing Warning: Don't fall for the bait! (04/01/2024)
We have gotten reports in about an email from tonya.bruce@dumask12.org and tabor.mcgraw@ducmask12.org with emails looking like Chancellor Aparna Palmer has shared a Google Doc.
This is a phishing attempt. They wrote the Chancellor's name incorrectly, and the fonts for the Google Doc message are all over the place.
