UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Outage: UAS and Juneau Campus servers (01/07/23)
The following services will be unavailable for approximately 15 minutes on Saturday, January 7th between 6am - 8am. Impacted services include: UAS ELMO and the Juneau Campus print and sync servers.
Scheduled Maintenance: UAS Networking 12/27 - 12/29
Locations: Juneau, Ketchikan and Sitka.
When: 8:00 AM to 5:00 PM on December 27th, 28th and 29th.
What is Affected: Computer, Phone and Wireless network connections.
Estimated Outage:
Sporadic throughout the day. Each location can take anywhere from 15 minutes to 1 hour to finish updates and restore network connectivity. Some locations will cause other locations to lose network connectivity during the update.
December 27th:
Whitehead, Stover, Jones House, JPH, Egan Wing, Egan Library, Mourant, Novatney.
December 28th:
TEC, NSRL, Anderson, Rec Center, Banfield, Housing Lodge, Housing A-G buildings, Pump House.
December 29th:
Ketchikan, Sitka, UAS VOIP Routers and Gateways. Juneau Core Routers, Juneau Server Switches, Juneau Wireless.
Scheduled Maintenance: UAS Networking 12/27 - 12/29
Locations: Juneau, Ketchikan and Sitka.
When: 8:00 AM to 5:00 PM on December 27th, 28th and 29th.
What is Affected: Computer, Phone and Wireless network connections.
Estimated Outage:
Sporadic throughout the day. Each location can take anywhere from 15 minutes to 1 hour to finish updates and restore network connectivity. Some locations will cause other locations to lose network connectivity during the update.
December 27th:
Whitehead, Stover, Jones House, JPH, Egan Wing, Egan Library, Mourant, Novatney.
December 28th:
TEC, NSRL, Anderson, Rec Center, Banfield, Housing Lodge, Housing A-G buildings, Pump House.
December 29th:
Ketchikan, Sitka, UAS VOIP Routers and Gateways. Juneau Core Routers, Juneau Server Switches, Juneau Wireless.
System Outage: UAS ELMO 12/8/22
ELMO experienced an outage starting around 3pm. A fix was identified around 3:50pm. Technicians will continue to monitor.
RESOLVED: technicians noticed no further issues after the fix was implemented.
Service Maintenance Outage: UAS ELMO (12/10/22)
The UAS ELMO service will be temporarily unavailable for approximately 15 minutes on Saturday, December 10th sometime between 6:00 AM – 7:00 AM.