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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Monday, February 26, 2024

Services Restored: UAS Online and Blackboard Login 2/26/24

The servers behind UAS Online were encountering errors this morning. Users reported errors (503 & 504) when attempting to access UAS Online and related services. As of noon, the servers were restarted and all systems appear to be operational. 

Throughout the morning, users report an error logging into Blackboard, with several possible errors regarding Single Sign On (SSO). As of 1:00 PM, the issue has been resolved. If you continue to encounter this error message, please clear your browser cache

Martin Carter 01:47:12 PM
Friday, February 23, 2024

Notice: Issues with Windows updates for February

We have been made aware of an issue with two of the updates pushed out by Microsoft as part of the February update package. These updates, Windows 10 KB5034763 and Windows 11 KB5034765, can cause the Windows taskbar, Start menu, and Search function to be solid grey, or not show up at all. 

The UAS Helpdesk recommends not installing these specific updates at this time. Microsoft has not yet determined a timeline for a resolution. 

Martin Carter 01:06:08 PM
Wednesday, January 17, 2024

Service Restored: UAS Online Student Portal

UAS Online Student Portal (online.uas.alaska.edu) is now connecting to Blackboard.

If you continue to have issues, please contact the Helpdesk at 907-796-6400

Em Johnson 04:52:34 PM
Wednesday, January 17, 2024

Service Outage: UAS Online Student Portal (01/17/2024)

UAS Online Student Portal (online.uas.alaska.edu) is currently not connecting to Blackboard. It is causing users to receive an error:

"Error communicating with Blackboard server: Unable to load course; Unauthorized."

Until this is fixed, please access Blackboard using the web address classes.alaska.edu

Em Johnson 03:07:23 PM
Monday, December 11, 2023

Scheduled Maintenance: UAS Networking 12/27-12/29

Locations: Juneau, Ketchikan and Sitka
When: Throughout the days of December 27th, 28th and 29th.

What is Affected: Internet/Data, Phones and Wifi

Estimated Outage:
Sporadic throughout the day. Each location can take anywhere from 15 minutes to an hour to finish updates and restore network connectivity. Some locations will cause other locations to lose network connectivity during the update.

December 27th:
Hendrickson, Soboleff, Core Switches, Server Switches, Phone Switches, CCTV Switch, Hendrickson Annex

December 28th:
Whitehead, Stover, Anderson, Jones House, JPH, Egan Wing, Egan Library, Mourant, Novatney, REC Center, Pump House, Forest Service

December 29th:
TEC, NSRL, Housing Lodge, Banfield, Apartments A-G, Sitka, Ketchikan

 

Martin Carter 11:04:26 AM