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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Thursday, May 15, 2025

Service Outage: UAS Network 5/15/2025

UAS campus and resources experienced a network outage as of 10:45 AM. This may impact your ability to access some resources such as UAS Online, ELMO, and campus phones. As of 11:15 AM, resources are being restored. 

Technicians are actively investigating. 

Martin Carter 11:34:26 AM
Tuesday, May 06, 2025

System Outage: UA Software Center 5/56/25

The Software Center software installed on UA computer is currently experiencing an outage. The software list will load, but cannot complete the installation process for individual software. OIT technicians are investigating. More information is available on OIT's Incident Status page.

UPDATE: as of 1:25 PM, OIT technicians believe the issue is resolved. Users may need to restart their computer to restore service.  

Martin Carter 11:01:30 AM
Wednesday, April 30, 2025

System Restored: Blackboard Email Functionality 4/29/25

Yesterday evening technicians restored email functionality within UA Blackboard.

Traci Wilkins 07:59:02 AM
Tuesday, April 29, 2025

System Impacted: Blackboard Email Functionality 4/29/25

Faculty have reported that Blackboard's tools to send emails are currently down. This includes email notifications for Announcements, the Send Email tool, and other similar resources. This applies across all UA courses in Blackboard. 

An investigation has been opened with Blackboard Support.

Martin Carter 12:47:38 PM
Wednesday, April 16, 2025

Continued System Outage: Secondary Zoom tools 4/16/25

Following the outage to Zoom earlier today, resources such as Blackboard or Google Calendar's Zoom integrations tool are unavailable. Technicians are investigating. 

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EDIT: this issue was resolved overnight. All services operational as of Thursday morning. 

Martin Carter 04:09:47 PM