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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Monday, November 14, 2022

Service Impact Resolved: Foxit 11/14/22

OIT reports on their Status Page that Foxit licensing has been restored. Users may need to reauthenticate on their devices

Martin Carter 04:45:32 PM
Monday, November 14, 2022

Service Impact: Foxit Licensing issue 11/14/22

Reports are coming in that Foxit Licensing has been revoked for all UA accounts. Technicians are investigating. 
OIT is tracking the issue on their Status page.

Martin Carter 04:21:37 PM
Thursday, November 10, 2022

System Maintenance: Juneau Servers (11/12/22)

The following services will be unavailable for 10-15 min on Saturday, November 12th between 6:00AM – 10:00AM for system maintenance. Services include: Juneau campus file, synchronization and print servers.

Martin Carter 11:45:59 AM
Wednesday, November 09, 2022

Phishing Warning: The nets are out, don't get caught! 11/9/22

There have been several phishing attempts come through recently using Google Drive as bait. Please don't follow links from emails that you are not expecting. Contact the Helpdesk if you have fallen for a phishing attempt or believe your account has been compromised.

Traci T. 09:38:12 AM
Thursday, November 03, 2022

System Restored: UA Zoom 11/3/22

Zoom reports the issue has been resolved. If you are still encountering an issue accessing Zoom, please refresh the page. If the error still occurs, please reach out to the Helpdesk. 

Martin Carter 11:02:33 AM