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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Monday, April 01, 2024

Phishing Warning: Don't fall for the bait! (04/01/2024)

We have gotten reports in about an email from tonya.bruce@dumask12.org and tabor.mcgraw@ducmask12.org with emails looking like Chancellor Aparna Palmer has shared a Google Doc.
This is a phishing attempt. They wrote the Chancellor's name incorrectly, and the fonts for the Google Doc message are all over the place.

  

phishing
 

Em Johnson 08:59:46 AM
Tuesday, March 19, 2024

System Updates: UAS-built Windows machines 3/19/24

Due to improvements in UAS Group Policy for security and managing updates, we request everyone using a UAS-built Windows computer completely restart their computers several times this week, with at least a day between. There are two separate updates required, and they need to occur with processing time in between. This includes both improvements to Windows Defender security and determining hardware readiness of Windows 11.

Martin Carter 03:54:43 PM
Wednesday, March 13, 2024

Scheduled Outage: UAS Servers 3/14/24

The following systems will experience a brief 15 minute outage for system maintenance on Thursday, March 14th at 6:00 PM. This will affect: Juneau Campus files, synchronization and print servers, virtual desktops, and UASHome.

Please remember to save your work before leaving for the day.

Martin Carter 03:37:15 PM
Monday, February 26, 2024

Services Restored: UAS Online and Blackboard Login 2/26/24

The servers behind UAS Online were encountering errors this morning. Users reported errors (503 & 504) when attempting to access UAS Online and related services. As of noon, the servers were restarted and all systems appear to be operational. 

Throughout the morning, users report an error logging into Blackboard, with several possible errors regarding Single Sign On (SSO). As of 1:00 PM, the issue has been resolved. If you continue to encounter this error message, please clear your browser cache

Martin Carter 01:47:12 PM
Friday, February 23, 2024

Notice: Issues with Windows updates for February

We have been made aware of an issue with two of the updates pushed out by Microsoft as part of the February update package. These updates, Windows 10 KB5034763 and Windows 11 KB5034765, can cause the Windows taskbar, Start menu, and Search function to be solid grey, or not show up at all. 

The UAS Helpdesk recommends not installing these specific updates at this time. Microsoft has not yet determined a timeline for a resolution. 

Martin Carter 01:06:08 PM