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UAS IT Helpdesk


The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5


Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 


All of the most frequently asked questions, all in one place.


Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Tuesday, April 16, 2024

Service Interruption: UAS Online 4/16/24

Access to UAS Online ( and associated resources has been intermittently unavailable throughout the day, with a 504 Time Out error. As of 2:00 PM, technicians believe all systems are live and responding, but continue to monitor the situation. 

Martin Carter 05:28:41 PM
Tuesday, April 16, 2024

UA-wide licensing issue with Foxit and Adobe Suite

We have had several reports of a licensing error popping up for users when trying to use Foxit or Adobe. UAA licensing technicians are aware of the issue and are working on a solution.

We are sorry for the inconvenience.

EDIT: As of Friday the 19th, all licensing issues should be resolved. If you are still encountering issues, please reach out to the Helpdesk. 

Martin Carter 11:13:44 AM
Monday, April 01, 2024

Phishing Warning: Don't fall for the bait! (04/01/2024)

We have gotten reports in about an email from and with emails looking like Chancellor Aparna Palmer has shared a Google Doc.
This is a phishing attempt. They wrote the Chancellor's name incorrectly, and the fonts for the Google Doc message are all over the place.



Em Johnson 08:59:46 AM
Tuesday, March 19, 2024

System Updates: UAS-built Windows machines 3/19/24

Due to improvements in UAS Group Policy for security and managing updates, we request everyone using a UAS-built Windows computer completely restart their computers several times this week, with at least a day between. There are two separate updates required, and they need to occur with processing time in between. This includes both improvements to Windows Defender security and determining hardware readiness of Windows 11.

Martin Carter 03:54:43 PM
Wednesday, March 13, 2024

Scheduled Outage: UAS Servers 3/14/24

The following systems will experience a brief 15 minute outage for system maintenance on Thursday, March 14th at 6:00 PM. This will affect: Juneau Campus files, synchronization and print servers, virtual desktops, and UASHome.

Please remember to save your work before leaving for the day.

Martin Carter 03:37:15 PM