UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Systems Restored: Expired Account Access to UA Online 3/17/2023
The Helpdesk received several reports of accounts unable to log into UA Online, receiving an error message that their account was expired. This happened after the update with Banner.
Our technicians have found a solution for this issue. If you are still encountering the issue, please contact Helpdesk.
Service Impacted: Banner Timing Out 3/14/2023
Multiple users have reported an issue with Banner where it keeps timing out. Technician are currently working with the vendor to resolve the issue. For more information visit status.alaska.edu
Service Impacted: Expired Account Access to UA Online
Users with expired accounts are currently unable to login to UA Online. Technicians are investigating.
Service Outage: UAS and Juneau Campus Servers 2/18
The following service will experience a brief 15 minute outage on Saturday, February 18th between 6am-9am for system maintenance. Services include UAS ELMO, Juneau synchronization, file and print servers.
Service Outage: UAS and Juneau Campus servers (01/07/23)
The following services will be unavailable for approximately 15 minutes on Saturday, January 7th between 6am - 8am. Impacted services include: UAS ELMO and the Juneau Campus print and sync servers.