UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Scheduled Maintenance: Juneau Wireless (9/29/23)
All wireless access points will restart for update, so users will lose wireless connectivity for a period of time, roughly 15 minutes.
Date: Friday 9/29/2023
Time: 7:00 PM
Where: Juneau Campus and Housing
Service Restored: VDI (9/22/23)
Technicians restored VDI services this morning at around 8:15. We suspect that some services were unavailable last night. All services should now be available. Contact the Helpdesk for more information.
Service Restored: Degree Works (9/8/23)
DegreeWorks is now available for students. Ellucian has resolved the problems related to Degreeworks.
For more information contact the Helpdesk.
Service Impacted: Degree Works (9/8/23)
DegreeWorks is currently unavailable for students. The Records and Registration Office is working with Ellucian to resolve problems related to DegreeWorks. For more information contact the Helpdesk.
Service Outage (9/9): Juneau Services
The following Juneau services will have a brief outage on Saturday, September 9th sometime between 6 am - 9 am. Impacted services include the Juneau file, synchronization, and print servers.