UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Scheduled Maintenance: UAS Sitka Servers 5/27/23
The following servers will be briefly unavailable on Saturday, May 27th sometime between 6am-10am for system maintenance: sit-whalestore, sit-arcgis, sit-maint, sit-file02, and sit-camera02. The impacted services may include file access during the maintenance window.
Service Outage (5/13)
The following services will be briefly unavailable on Saturday, May 13th sometime between 6am-8am for system maintenance: Juneau file, print and synchronization services.
Service Impacted: Internet Provider 5/10-11/23
The UA system is currently experiencing network slowness across the board, due to an outage by our ACS internet provider. Their technicians are investigating, and efforts are ongoing.
For more information and updates, follow their Twitter at https://twitter.com/AlaskaComm.
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ACS believes the networking issues to be resolved. If you are still encountering issues accessing UAS resources, please contact the UAS Helpdesk.
Fix Implemented: UA Blackboard (4/26/23)
Blackboard has implemented a fix to the recent challenges with accessing UA Blackboard. Due to the nature of the fix, it will take time for some Internet Service Providers to receive the updates. In some cases this may take a few hours. If you're currently having problems accessing Blackboard, you can try again later or connect to the UAS VPN for immediate access. As always, please feel free to contact the Helpdesk.
Service Impacted: UA Blackboard (4/25/23)
There is an intermittent issue with connecting with Blackboard. We are working on resolving this.