UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Impacted: UAS VPN 7/7/2025 - Restored!
ACS was able to perform maintenance on the UA's 40G Internet circuit at 11pm on the 8th of July. Users are reporting that they are now able to connect to the VPN.
If you are still currently experiencing issues connecting to the UAS VPN, please contact the Helpdesk by phone at 907-796-6400 or by email at uas.helpdesk@alaska.edu.
Service Impacted: UAS VPN 7/7/2025 - second update
UAS VPN is still experiencing authentication issues. Technicians have identified that some direct circuits are down between UAS to UAF that is causing the issues reported. This has been caused by wildfires; ACS has been working all weekend to reroute resources as best they can but there are some areas they can't get to because of the fires. Due to the unstable nature of the fires we have no estimate for when services will be back online.
Service Impacted: UAS VPN 7/7/2025 - update
This morning we received multiple reports from the community with trouble signing into the UAS VPN. Technicians are still investigating the authentication issues related to this. Some resources may still be available using the UA VPN at vpn.alaska.edu.
Service Impacted: UAS VPN 7/7/2025
Technicians are investigating a problem with authentication for the UAS VPN.
Service Outage: Juneau Wireless Network Logins 6/27/25
Logins to the UAS Juneau authenticated wireless network will be temporarily interrupted for system maintenance. The brief 15-min outage will occur on Friday, June 27th between 6:00 PM - 8:00 PM.
