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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Cybersecurity Awareness Month October 2024 banner
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Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Tuesday, September 24, 2024

Phishing Notification: Beware of Suspect Messages

There has been a recent trend of phishing emails that are slightly strange. The most common subjects are:

  • Mandatory UAS account email validation, with external link
  • Offers of remote or e-work jobs, requesting personal information

While these emails may seem sincere, they're a open threat trying to gather your credentials and personal information! UAS will never ask for your credentials via email, and personal information should always go through the appropriate websites. 

Please maintain vigilance. Individual awareness keeps everyone safe.

Martin Carter 12:50:07 PM
Thursday, August 29, 2024

Service Outage: Sitka Campus Network 8/29/24

Sitka campus has lost all network connectivity (including internet and on campus phone service). GCI is investigating the issue.

Traci W. 01:19:45 PM
Wednesday, August 28, 2024

Service Outage: Juneau Campus Power 8/28/24

A service interruption with AEL&P resulted in lost power and internet across stretches of the Juneau Auke Bay region. This has caused power loss in some buildings and network infrastructure. 

Services are being restored as power comes back online. 

Martin Carter 10:32:28 AM
Tuesday, August 27, 2024

Ongoing System Impact: UAS Online services 8/26/24

UAS Online is experiencing an intermittent issue with its server infrastructure. Users are reporting unending loading screens and various network errors such as 504. Technicians are actively investigating and resolving the problem. 

Coursework can be accessed directly in Blackboard at classes.alaska.edu.

Martin Carter 01:38:50 PM
Monday, August 05, 2024

Systems Impacted: Blackboard and Banner 8/5/24

Due to an issue with the ACS network connection out of Anchorage, several systems that rely on Banner are experiencing slowness or are unable to fully load; this includes Blackboard, Salesforce, and other services.

Martin Carter 03:46:42 PM