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Coronavirus Update: Connecting Remotely for Work and for Classes

Working Remotely

We've prepared a guide for employees who have been asked to work from home or who are traveling for work.

Learn more about working remotely

Transitioning to Remote Coursework

A getting started guide for students about remote learning.

Learn more about online learning options

Contact Us

By phone

By email

Walk-up

No walk-up service at this time due to COVID-19

Juneau Campus: Hendrickson Bldg
11066 Auke Lake Way (HB5)
Juneau, AK 99801

Hours

Fall 2021

Sunday: 11:00 AM - 5:00 PM
Monday-Thursday: 7:30 AM - 7:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: CLOSED

Helpdesk will be closing early on Wednesday, November 24th in response to the Thanksgiving Holiday closure.

The Helpdesk observes UAS holidays and campus closures.

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.  

For all the latest information and helpful tips from the UAS Helpdesk, follow our Facebook page!

Classroom Support

Located at the entrance to the Egan Library, the classroom support desk is not the helpdesk and can only provide general information and technical classroom support at the UAS Juneau campus. 

Media Services

Located in Hendrickson 101B, Media Services assists UAS with audio and video needs, including; sound reinforcement, live multi-camera video productions, media transfers, distance education and instructional technology support.

Send us your question or request here:

Please give us as many details about the problem as possible. For example, if you find a problem on our webpage, tell us about your computer, operating system, and browser.

Quick Links

Notifications

Friday, November 19, 2021
Blackboard Known Issue: accessing files in Edge 11/19/21
01:23:35 PM
Friday, November 05, 2021
Systems Impacted: SSO Login 11/5/21
04:19:57 PM
Tuesday, November 02, 2021
Phishing Warning - False Identities 11/2/21
01:21:17 PM
Thursday, October 21, 2021
Phishing Attempt - Fake OIT Ticket
08:28:20 AM
Thursday, October 14, 2021
Scheduled Maintenance: Juneau Servers 10/16/21
10:12:48 AM
 

Can't find the answer?

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Contact the Helpdesk

(Helpdesk)
907-796-6400

(Toll Free)
877-465-6400

(General Information)
907-796-6452

uas.helpdesk@alaska.edu

 

Content maintained by Helpdesk.