UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Outage: UAS Network 5/15/2025
UAS campus and resources experienced a network outage as of 10:45 AM. This may impact your ability to access some resources such as UAS Online, ELMO, and campus phones. As of 11:15 AM, resources are being restored.
Technicians are actively investigating.
System Outage: UA Software Center 5/56/25
The Software Center software installed on UA computer is currently experiencing an outage. The software list will load, but cannot complete the installation process for individual software. OIT technicians are investigating. More information is available on OIT's Incident Status page.
UPDATE: as of 1:25 PM, OIT technicians believe the issue is resolved. Users may need to restart their computer to restore service.
System Restored: Blackboard Email Functionality 4/29/25
Yesterday evening technicians restored email functionality within UA Blackboard.
System Impacted: Blackboard Email Functionality 4/29/25
Faculty have reported that Blackboard's tools to send emails are currently down. This includes email notifications for Announcements, the Send Email tool, and other similar resources. This applies across all UA courses in Blackboard.
An investigation has been opened with Blackboard Support.
Continued System Outage: Secondary Zoom tools 4/16/25
Following the outage to Zoom earlier today, resources such as Blackboard or Google Calendar's Zoom integrations tool are unavailable. Technicians are investigating.
EDIT: this issue was resolved overnight. All services operational as of Thursday morning.