Multi-factor Authentication (MFA)
Please be aware that as of June 30th, SMS (text messages) are no longer available as an authentication option within UA Duo accounts. This change is to increase protection on UA accounts against SMS spoofing. If you are using SMS as your primary authentication, you are required to migrate to a new method of authentication. If you have any questions, please reach out to the Helpdesk.
Multi-factor Authentication (MFA) is required for all active students, faculty, and staff with a UA account. This system enhances the security of UA accounts using secondary account confirmation powered by Duo, using a tablet, mobile phone, landline, or USB security key. Students may also use Device ID. This affects all systems within the UA Single Sign-on: UAOnline, Banner, UA Google, Blackboard, and Zoom. MFA settings are available in UAS ELMO on the Security Settings page, under Multi-Factor Authentication section. On first-time access to a service secured by Duo, users are prompted to set up their Duo profile.
Some best practices:
- Have MFA set up on a device you'll always have on hand.
- A personal device is not required. MFA can be configured to call an assigned campus phone or use a dedicated USB security key.
- Always have a backup. If you misplace your phone or USB key, you'll want a backup device to expedite removing lost items (Directions for adding backup devices).
- After changing or loss of any devices, update your Duo profile (Directions for Duo Mobile app)
- For students without a consistent security device, please contact the UAS Helpdesk for options.
For more information about setup and other documentation, see NTS's website: