Services Dashboard

Services impacted: UAS Online on 2024-04-16

Users report an inconsistent error accessing UAS Online resources today: 504 Gateway Timed Out. Technicians believe the issue resolved as of 3:00 PM, and continue to monitor the situation.

Updated 2024-04-16 18:42:36.000 by MCARTE32

Services impacted: UAS Online on 2024-02-26

The servers behind UAS Online were encountering errors this morning. Users reported errors (503 & 504) when attempting to access UAS Online and related services. As of noon, the servers were restarted and all systems appear to be operational.

Updated 2024-02-26 13:52:32.000 by MCARTE32

Services impacted: UAS Online on 2024-02-05

UAS Online services were intermittently unavailable around 12:30 PM, with users receiving a 503 error.

Updated 2024-02-05 12:57:10.000 by MCARTE32

Services impacted: UAS Online on 2024-01-17

The connection between UAS Online and Blackboard is currently presenting a communication error. Users can still access their course homesites in Blackboard by going directly to classes.alaska.edu.

Updated 2024-01-17 15:00:08.000 by MCARTE32

Services impacted: UAS Online on 2023-12-22

From 11:30 AM to 1:00 PM, UAS Online was presenting an Internal Server Error to users. Technicians have resolved the issue.

Updated 2023-12-22 13:01:48.000 by MCARTE32

Services impacted: UAS Online on 2023-12-15

ACS reports a disconnect in their network which prevents some traffic to/from outside Alaska.
OIT Status page

Updated 2023-12-15 09:11:54.000 by MCARTE32

Services impacted: UAS Online on 2023-12-14

ACS reports a disconnect in their network which prevents some traffic to/from outside Alaska.
OIT Status page

Updated 2023-12-14 16:47:26.000 by MCARTE32

Services impacted: UAS Online on 2023-09-11

UAS Online has been unavailable throughout the day. Users report a 503 error.

Updated 2023-09-11 12:36:16.000 by MCARTE32

Services impacted: UAS Online on 2023-08-22

Updated 2023-08-23 16:59:00.000 by EKJOHNSON2

Services impacted: UAS Online on 2023-08-21

Updated 2023-08-23 16:58:47.000 by EKJOHNSON2

Services impacted: UAS Online on 2023-08-10

From 4:00 PM on Thursday, UAS's network infrastructure was impacted by an equipment outage from the Fairbanks. All systems operational as of 1:30 PM on Friday. More information can be found on the OIT status page: https://status.alaska.edu/incidents/6mr34txqgbd2

Updated 2023-08-10 13:25:45.000 by MCARTE32

Services impacted: UAS Online on 2023-08-09

UAS's network infrastructure is currently impacted by an equipment outage from the Fairbanks. Information can be found on the OIT status page: https://status.alaska.edu/incidents/6mr34txqgbd2

Updated 2023-08-10 11:26:47.000 by MCARTE32

Services impacted: UAS Online on 2022-03-03

For a short duration in the morning, UAS Online presented a 503 error "Server not available". Technicians resolved the issue by 9:00 AM.

Updated 2022-03-03 10:51:44.000 by MCARTE32

Services impacted: UAS Online on 2021-08-05

An ACS outage from 3:30 to 6:30 PM interfered with network traffic in and out of campus. This may have affected access to the UAS website, UAS Online, Virtual Machines, and some Phones.

Updated 2021-08-06 11:22:47.000 by MCARTE32

Scheduled maintenance: UAS Online on 2021-05-28

This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover

Updated 2021-05-28 11:03:13.000 by MCARTE32

Scheduled maintenance: UAS Online on 2021-05-27

This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover

Updated 2021-05-27 12:04:42.000 by MCARTE32

Scheduled maintenance: UAS Online on 2021-05-26

This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover

Updated 2021-05-26 15:01:19.000 by MCARTE32

Scheduled maintenance: UAS Online on 2021-05-25

This week technicians will be updating switch software throughout the night, starting at 6PM each night. Maintenance will not be occurring during the day. Network outages will be intermittent (15-45 minute intervals) in buildings receiving maintenance. During the outage window all network traffic will be affected in the building including WiFi, phones, and computer. Tuesday, 5/25: Sitka switches, Juneau Core, & Juneau Server Wednesday, 5/26: Ketchikan, Juneau Housing, & Rec Center Thursday, 5/27: Anderson, NSRL, TEC, Soboleff, Hendrickson/Annex Friday, 5/28: Whitehead, Novatney, Mourant, Egan Wing, Egan Library, & Stover

Updated 2021-05-26 15:01:15.000 by MCARTE32

Services impacted: UAS Online on 2021-05-01

Alaska Communications, our internet provider, has a broad outage affecting multiple Southeast Alaska communities which started at ~1 PM on 4/29/2021. During this outage, several services have been unavailable. Visit ACS' update page at ACS Updates fore more information. As of 11:30 AM, all systems were restored.

Updated 2021-05-03 09:37:31.000 by MCARTE32

Scheduled maintenance: UAS Online on 2020-10-17

The following services will undergo system maintenance and will require a brief reboot sometime between 6am – 9am on Saturday, October 17th. This includes the main UAS web server and the CMS, the Juneau Campus Print and File Servers (Berling and the Sync Server) and UAS Adobe Connect.

Updated 2020-10-18 11:06:19.000 by MCARTE32

Services impacted: UAS Online on 2020-05-31

UAS Online servers were impacted again Saturday night. Technicians restored the service by 9:00 AM, and measures have been taken to prevent the issue from recurring.

Updated 2020-06-04 14:05:24.000 by MCARTE32

Services impacted: UAS Online on 2020-05-30

UAS Online servers encountered an error around 2:30 PM. Technicians restored service by 4:45 PM.

Updated 2020-06-04 14:04:15.000 by MCARTE32

Services impacted: UAS Online on 2020-02-11

From 10:00 AM to 4:00 PM, network resources have been intermittently available. Statewide technicians continue to investigate failures across the entire UA network.

Updated 2020-02-11 16:27:56.000 by MCARTE32

Services impacted: UAS Online on 2020-01-13

UAS Online experienced slowness and timeout errors throughout the day. Technicians were investigating and resolving individual problems throughout the day.

Updated 2020-01-14 10:30:22.000 by MCARTE32

Scheduled maintenance: UAS Online on 2019-10-19

Campus servers underwent maintenance between 6am – 9am. Services experienced a 10-15 minute reboot during the maintenance window.

Updated 2019-10-20 14:21:55.000 by MCARTE32

Scheduled maintenance: UAS Online on 2019-09-18

An upgrade was performed on the UAS Firewall the evening of Wednesday, September 18th. This maintenance window was from 8:35 PM to 10:35 PM. During this time, users expected 1 or 2 brief outages. These brief outages affected all traffic to/from the Juneau Campus, Sitka Campus, Ketchikan Campus, Juneau Budget Office and Lena Point.

Updated 2019-09-19 12:02:57.000 by MCARTE32

Scheduled maintenance: UAS Online on 2018-12-28

There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.

Updated 2019-01-01 14:06:31.000 by MCARTE32

Scheduled maintenance: UAS Online on 2018-12-27

There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.

Updated 2019-01-01 14:06:34.000 by MCARTE32

Scheduled maintenance: UAS Online on 2018-12-26

There will be scheduled network maintenance on December 26, 27, and 28. The maintenance window will be from 8 AM - 5 PM. Expect intermittent network outages on the Juneau campus throughout the day.

Updated 2019-01-01 14:05:59.000 by MCARTE32

Services impacted: UAS Online on 2018-10-04

Several individuals have reported an error message when accessing their classes through the MyUA ribbon at the top of the main website. The error varies per browser, but reports that the page is insecure. This is due to an invalid security certificate, and we do not believe the website has not been compromised. Technicians are investigating.

Updated 2018-10-06 08:45:59.000 by TLTAYLOR7

Services impacted: UAS Online on 2018-02-18

UASOnline experienced a brief outage on Sunday from approximately 2:20pm – 2:40pm. Technicians are investigating the cause.

Updated 2018-02-18 15:03:09.000 by MMARNOLD

Services impacted: UAS Online on 2018-02-02

UASOnline experienced a brief outage today from approximately 8:55am – 9:10am causing by a hiccup to the storage environment.

Updated 2018-02-02 09:25:05.000 by MCARTE32

Services impacted: UAS Online on 2017-12-02

There was an unplanned outage this morning from 9:30 to 10:00 AM. One server was impacted, and most individuals were not affected.

Updated 2017-12-02 19:00:35.000 by MCARTE32

Services impacted: UAS Online on 2017-11-30

Users may be experiencing an issue with connecting to blackboard through UAS Online. In UAS Online, right click your course and open the link in a new tab, this will bypass the connection issue. Technicans are aware and working on a resolution.

Updated 2017-12-01 08:57:46.000 by MCARTE32

Services impacted: UAS Online on 2017-10-21

Users may have received a "login failed" error when trying to access UAS Online. One of our authentication servers required a manual restart. Once technicians were notified, the issue was resolved at 3:20 PM.

Updated 2017-10-23 07:57:28.000 by TLTAYLOR7

Services impacted: UAS Online on 2017-10-20

At 7:00 PM, users began reporting a "login failed" error when trying to access UAS Online. Technicians were notified the next day and the issue was resolved at 3:20 PM.

Updated 2017-10-23 07:59:05.000 by TLTAYLOR7

Services impacted: UAS Online on 2017-10-15

One of the UASOnline servers stopped responding on Sunday between 10:00 - 10:50 am. Not all users would have experienced the error

Updated 2017-10-16 09:08:16.000 by MMARNOLD

Services impacted: UAS Online on 2017-10-06

Users reported not being able to access classes in Blackboard. OIT technicians resolved the issue as of 10:30PM.

Updated 2017-10-07 13:53:04.000 by MCARTE32

Services impacted: UAS Online on 2017-09-24

UASOnline experienced intermittent login problems starting on Sunday at 4:15pm. The issue was resolved Monday around 8:00am.

Updated 2017-09-25 08:18:53.000 by MMARNOLD

Services impacted: UAS Online on 2017-09-14

Two of the four services that handle UASOnline logins stopped last night around 11:20pm. This would have affected some (but not all) logins since the other two login services were still running. The process to automatically start the services should they stop failed. ITS is investigating.

Updated 2017-09-14 12:40:18.000 by MCARTE32

Services impacted: UAS Online on 2017-08-29

Users reported issues logging into UAS Online this morning. Service was restored by 7:45.

Updated 2017-08-29 10:26:52.000 by MCARTE32

Scheduled maintenance: UAS Online on 2017-07-30

UAS Online will experience a brief outage for reboots at some point during the system maintenance window on Saturday, July 29th from 6am – 9am.

Updated 2017-07-30 13:39:03.000 by MCARTE32

Services impacted: UAS Online on 2017-04-23

Some users report trouble accessing UAS Online. They receive an error that the site can't be reached. If you are receiving this error, please try to access course content through UA Blackboard at https://classes.alaska.edu/. Service was restored by 5:00PM.

Updated 2017-04-25 08:15:55.000 by MCARTE32

Services impacted: UAS Online on 2017-04-16

A server outage was preventing some users to connect to UAS Online. The error was resolved at approximately 11:15 AM.

Updated 2017-04-16 11:47:01.000 by TLTAYLOR7

Services impacted: UAS Online on 2017-03-27

UAS experienced a major network outage that affected a wide variety of systems. Service was restored at 3:00 PM.

Updated 2017-03-28 10:31:23.000 by MCARTE32

Services impacted: UAS Online on 2017-03-14

Users reported issues accessing UASOnline starting around 5 AM. The problem was traced to a problematic server in the UASOnline server cluster starting on Monday around 10 PM. Users accessing the one server were impacted. The issue has been resolved.

Updated 2017-03-14 16:52:26.000 by TLTAYLOR7

Services impacted: UAS Online on 2017-03-13

Users reported issues accessing UASOnline starting around 5 AM Tuesday. The problem was traced to a problematic server in the UASOnline server cluster starting on Monday around 10 PM. Users accessing the one server were impacted. The issue has been resolved.

Updated 2017-03-14 16:52:15.000 by TLTAYLOR7

Scheduled maintenance: UAS Online on 2017-02-12

Time: 8:00AM-10:00AM The UAS Juneau campus network will be taken offline at 8:00 AM for router maintenance. The entire UAS network will be affected (phones, Internet, and access to network resources,) including access to and from the Sitka and Ketchikan campuses, TEC, NSRL, JBO, UAA, UAF and UAF Lena Point facilities.

Updated 2017-02-12 15:09:17.000 by TLTAYLOR7

Services impacted: UAS Online on 2017-01-17

There was a brief outage this morning where individuals had difficulty logging in to UAS systems. Technicians quickly identified the issue and it was resolved around 10:35 AM.

Updated 2017-01-17 10:42:07.000 by MCARTE32

Scheduled maintenance: UAS Online on 2016-12-30

Service was taken offline as equipment and connections were moved.

Updated 2017-01-01 11:23:59.000 by TLTAYLOR7

Scheduled maintenance: UAS Online on 2016-12-29

Service was taken offline as equipment and connections were moved.

Updated 2017-01-01 11:23:52.000 by TLTAYLOR7

Scheduled maintenance: UAS Online on 2016-12-28

Service was taken offline as equipment and connections were moved.

Updated 2017-01-01 11:23:45.000 by TLTAYLOR7

Services impacted: UAS Online on 2016-12-20

UAS campus resources are intermittently unavailable, due to internet connectivity issues. Technicians are investigating.

Updated 2016-12-20 14:55:21.000 by MCARTE32

Services impacted: UAS Online on 2016-11-19

Technicians discovered a disruption in service from 11PM Friday to 6AM Saturday. All systems have been restored.

Updated 2016-11-19 14:04:48.000 by MCARTE32

Services impacted: UAS Online on 2016-10-31

Users may have experienced intermittent login problems to UASOnline early Monday morning from 1:30am – 2:30am. Half of the login servers were affected by inappropriate connections from an external host.

Updated 2016-10-31 07:45:11.000 by CJBENNETT

Services impacted: UAS Online on 2016-10-11

The Helpdesk received reports from some users experiencing login problems to UASOnline from Monday between 8:25pm to Tuesday around 7:00am. This was an intermittent problem caused by inappropriate connections from external systems.

Updated 2016-10-11 13:37:35.000 by MMARNOLD

Services impacted: UAS Online on 2016-10-10

The Helpdesk received reports from some users experiencing login problems to UASOnline from Monday between 8:25pm to Tuesday around 7:00am. This was an intermittent problem caused by inappropriate connections from external systems.

Updated 2016-10-11 13:23:58.000 by MCARTE32

Services impacted: UAS Online on 2016-09-25

Users reported trouble accessing UAS Online and Single Sign-On as early as Saturday at Noon. Users were sporadically unable to log in. Technicians were notified and the issue was been resolved by 11:00 AM Sunday.

Updated 2016-09-26 15:51:58.000 by MCARTE32

Services impacted: UAS Online on 2016-09-24

Users reported trouble accessing UAS Online and Single Sign-On as early as Saturday at Noon. Users were sporadically unable to log in. Technicians were notified and the issue was been resolved by 11:00 AM Sunday.

Updated 2016-09-26 15:52:07.000 by MCARTE32

Services impacted: UAS Online on 2016-09-22

The UAS Online Portal and Single-Signon experienced intermittent login problems Thursday morning between 3am – 8am. The issue was been resolved.

Updated 2016-09-22 11:05:38.000 by MMARNOLD

Services impacted: UAS Online on 2016-09-09

UASOnline experienced a brief outage on Friday, September 9th from 11:05am – 11:30am due a communications problem with the system’s storage.

Updated 2016-09-09 11:41:04.000 by MCARTE32

Services impacted: UAS Online on 2016-08-27

The login server (LDAP) for UAS resources began experiencing errors around 3:45 PM. This meant that individuals would inconsistently be able to log in or access University materials. The LDAP was restored at 5:50 PM.

Updated 2016-08-28 11:37:34.000 by MCARTE32

Services impacted: UAS Online on 2016-06-30

UAS Online was temporarily unavailable to some users Thursday morning due to a server error. An forbidden error was reported by users at 9:50 AM. Technicians quickly resolved the issue and UAS Online was back up by 10:05 AM.

Updated 2016-06-30 10:48:48.000 by TLTAYLOR7

Services impacted: UAS Online on 2016-05-15

There was an inconsistent interruption in one of the UAS Online servers. This prevented login and/or access inconsistently. Technicians are investigating the cause of the issue.

Updated 2016-05-16 08:19:26.000 by MCARTE32

Services impacted: UAS Online on 2016-05-14

There was an inconsistent interruption in one of the UAS Online servers. This prevented login and/or access inconsistently. Technicians are investigating the cause of the issue.

Updated 2016-05-16 08:23:28.000 by MCARTE32

Services impacted: UAS Online on 2016-04-11

The main UAS web server experienced a brief outage on Monday April 11 starting around 7:30 PM. The system was restored at 8:20 PM.

Updated 2016-04-12 08:15:27.000 by TLTAYLOR7

Scheduled maintenance: UAS Online on 2016-04-09

Maintenance is scheduled for all network resources from 5:00 PM to 9:00 PM, in preparation for a future UAS data center relocation project.

Updated 2016-04-12 09:06:28.000 by TLTAYLOR7

Services impacted: UAS Online on 2016-04-07

The UAS Juneau campus experienced a complete network outage from 11:15AM to 12:25PM. Technicians are still confirming all systems have been restored.

Updated 2016-04-12 08:21:36.000 by TLTAYLOR7

Services impacted: UAS Online on 2016-03-04

We experienced a brief UASOnline outage this morning from approximately 6:50am – 7:25am.

Updated 2016-03-04 09:02:34.000 by MCARTE32

Services impacted: UAS Online on 2016-02-19

UAS Online and related systems were temporarily down shortly after 2:00PM. Technicians resolved the issue quickly, and service was restored before 2:15PM.

Updated 2016-02-19 14:27:03.000 by MCARTE32

Services impacted: UAS Online on 2015-11-11

UASOnline experienced a brief outage today from approximately 11:00 to 11:15 am.

Updated 2015-11-11 12:14:11.000 by MCARTE32

Services impacted: UAS Online on 2015-07-27

Updated 2015-07-28 15:13:17.000 by MCARTE32

Services impacted: UAS Online on 2015-07-26

Updated 2015-07-28 15:13:35.000 by MCARTE32

Services impacted: UAS Online on 2015-03-02

UAS Online was briefly unavailable from approximately 1:55-2:00pm.

Updated 2015-03-03 08:40:37.000 by WWARD10

Services impacted: UAS Online on 2014-09-29

There was a brief period between 7:54 and 8:04 where UAS Online was unavailable.

Updated 2014-09-30 11:45:02.000 by WWARD10

Services impacted: UAS Online on 2014-09-14

Several UAS services experienced slowness and login problems on Sunday morning due to an unresponsive Active Directory domain controller. Services including UAS Online, Email and ELMO were impacted starting around 4am. The issue was resolved Sunday at approximately 1pm.

Updated 2014-09-15 09:46:02.000 by JTMUNDY

Services impacted: UAS Online on 2014-09-02

There were reports of issues logging into UAS Online and Blackboard course sites. Technicians were notified and resolve the issue subsequently.

Updated 2014-09-08 13:32:03.000 by WWARD10

Services impacted: UAS Online on 2014-07-27

Scheduled UAS Online Portal Migration. Some UAS Online features were unavailable.

Updated 2014-08-06 14:01:21.000 by SOGROSS

Services impacted: UAS Online on 2014-07-26

Scheduled UAS Online Portal Migration. Some UAS Online features were unavailable.

Updated 2014-08-06 14:01:19.000 by SOGROSS

Services impacted: UAS Online on 2014-07-25

Scheduled UAS Online Portal Migration. Some UAS Online features were unavailable.

Updated 2014-08-06 14:01:16.000 by SOGROSS

Services impacted: UAS Online on 2014-04-21

UAS Online login service was unavailable for ~15 minutes after being reported to the Helpdesk @ 11:29am Monday April 23, 2014. Users already logged into UAS online were unaffected.

Updated 2014-04-23 11:43:31.000 by WWARD10

Services impacted: UAS Online on 2013-10-25

https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8787766&wl_item=1382725327

Updated 2013-10-25 10:23:14.000 by CJBENNETT

Services impacted: UAS Online on 2013-09-04

https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8269790&wl_item=1378348594

Updated 2013-09-04 18:37:23.000 by CJBENNETT

Services impacted: UAS Online on 2013-09-03

https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8269790&wl_item=1378267923

Updated 2013-09-04 12:55:55.000 by CJBENNETT