Phone and Voicemail Function

Telephone Function

Making a call

1. Lift handset
2. Dial the 4-digit campus extension number or dial the 8 + 1 + 10-digit number for an outside line.
3. Converse

Note: You may also press Speaker, your extension button, New Call soft key, Headset button, Speed Dial keys, Dial soft keys if using one of the directories, or the Redial soft key.

Local & Long distance dialing

• 8 + 1 + Area Code + Phone Number + Access Code + #

International dialing

• 8 + 011 + Country Code + City Code + Phone number + # + Access Code + #

Answer a call

• Lift handset
• If using a headset, press the Headset button.
• To use the speaker, press the Answer soft key or Speaker button.

End a call

• Hang up handset
• Press the End Call soft key
• If using a headset, press the Headset button.
• If using the Speaker, press the Speaker button.

Muting a call

• Press the Mute button, button will turn red.
• To disengage Mute, press the Mute button, and the red light will go off.

Note: Mute temporarily disables your microphone. Mute prevents the party from hearing you, but does not interfere with your ability to hear them.

Putting a call on hold

• Press the Hold soft key
• Press the Resume soft key to return to call on hold.

Transfer a call

1. When ready to transfer a call, press the Transfer soft key.
2. Dial the 4-digit extension number to transfer to.
3. When the line rings and the party answers, announce and then press the Transfer soft key again to complete the transfer.

Call forward all calls

1. Press CfwdAll soft key
2. Enter the extension for where your calls will be forwarded to.

Note: To cancel a forward, press the CfwdAll soft key.

Note: If forwarding to voicemail, press CfwdAll soft key, then your Messages button.

Last number redial

• Press the Redial soft key

Conference call

1. During a call, press the More soft key, then press the Confrn soft key
2. When you hear a dial tone, dial an additional party
3. Press Confrn again to add a new party
4. Repeat to add parties

iDivert

1. A call rings on your phone
2. Press iDivert soft key during the ringing
3. The call then forwards directly to your voicemailbox