Phone and Voicemail Function
Telephone Function
Making a call
- Lift handset
- Dial the 4-digit campus extension number or dial the 8 + 1 + 10-digit number for an outside line.
- Converse
Note: You may also press Speaker, your extension button, New Call soft key, Headset button, Speed Dial keys, Dial soft keys if using one of the directories, or the Redial soft key.
Local & Long distance dialing
- 8 + 1 + Area Code + Phone Number + Access Code + #
International dialing
- 8 + 011 + Country Code + City Code + Phone number + # + Access Code + #
Answer a call
- Lift handset
- If using a headset, press the Headset button.
- To use the speaker, press the Answer soft key or Speaker button.
End a call
- Hang up handset
- Press the End Call soft key
- If using a headset, press the Headset button.
- If using the Speaker, press the Speaker button.
Muting a call
- Press the Mute button, button will turn red.
- To disengage Mute, press the Mute button, and the red light will go off.
Note: Mute temporarily disables your microphone. Mute prevents the party from hearing you, but does not interfere with your ability to hear them.
Putting a call on hold
- Press the Hold soft key
- Press the Resume soft key to return to call on hold.
Transfer a call
- When ready to transfer a call, press the Transfer soft key.
- Dial the 4-digit extension number to transfer to.
- When the line rings and the party answers, announce and then press the Transfer soft key again to complete the transfer.
Call forward all calls
- Press CfwdAll soft key
- Enter the extension for where your calls will be forwarded to.
Note: To cancel a forward, press the CfwdAll soft key.
Note: If forwarding to voicemail, press CfwdAll soft key, then your Messages button.
Last number redial
- Press the Redial soft key
Conference call
- During a call, press the More soft key, then press the Confrn soft key
- When you hear a dial tone, dial an additional party
- Press Confrn again to add a new party
- Repeat to add parties
iDivert
- A call rings on your phone
- Press iDivert soft key during the ringing
- The call then forwards directly to your voicemailbox
Unity Voicemail
Accessing voicemail
Your default password is: 135790#
Accessing voicemail with your computer:
- Visit the Cisco Unity Connection Web Inbox (Firefox is preferred, VPN is required off campus)
- Sign in using your campus credentials
- Note: this function is not available for department voicemail accounts
Accessing into voicemail from your phone:
- Press Message button
- Enter your password followed by #
- Follow the prompts to set your mailbox
Accessing voicemail from outside the system:
- Dial 907-796-5555
- Once the system answers, press *
- The system will then ask you for your ID. Your ID is your 10-digit dialing number followed by #
- Then you will enter your password, followed by #
Menu prompts
From the Main Menu:
- 0 = Help
- * = Cancel/back up
- # = Skip/Move Ahead
- 1 = Play New Messages
- 2 = Send Messages to other extensions on this voicemail system.
- 3 = Check Saved Messages
- 4 = Change Set Up Options
During a message:
- 1 = Repeat
- 2 = Save
- 3 = Delete
- 4 = Slower
- 5 = Change Volume
- 6 = Faster
- 7 = Rewind 3 sec
- 8 = Pause/Resume
- 9 = Fast Forward
- # = Fast Forward to the end of the message
- ## = Save as New
After listening to a message:
- 1 = Repeat
- 2 = Save
- 3 = Delete
- 4 = Reply
- 5 = Forward
- 6 = Mark as New
- 7 = Skip Back
- 9 = Play message properties
UAS Emergency Alert System
View our guide on the UAS Emergency Alert System website.