Web Site Management
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UAS ITS Service Agreement
Revised: May 24, 2010
- Service Area
- Information Systems
- Service Needed
- Web Site Management
- Department Role
- Ensure accuracy of site information
- Designate staff responsible for site maintenance and allocate time for CMS training
- Using the CMS web interface, create pages and update page content
- IT Services Role
- Maintain web servers and web site addresses
- Ensure site data is backed up to ensure business continuity
- Program the CMS and design site templates to support marketing/communication goals and diverse page types
- In coordination with the Public Information Office, provide training in the CMS to department staff
- Service Outcome
UAS ITS Assessment Plan
Revised: May 24, 2010
- Service Area
- Information Systems
- Service Needed
- Web Site Management
- Service Outcome
- Web content is up-to-date and easy to maintain
- Control of page content is distributed throughout UAS
- Pages have a consistent “look and feel”
- Website navigation maintains a consistent and logical pattern
- Pages reflect the marketing and communication plans
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: Yes ✅
- IT Services Success Indicators
- 99.5% uptime supported on the primary UAS Web site
- 99.5% uptime supported on the CMS site
- 90% of template change requests completed in 1 week or less
- Data Collection and Analysis Procedures
- ITS Work Order creation and completion dates are compared on an ongoing basis. Overall success is measured by a quarterly comparison of performance data.
- Server uptime automatically measured using the ITS performance monitoring system (What's Up Gold)
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.