Desktop Backup
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UAS ITS Service Agreement
Revised: February 1, 2010
- Service Area
- Information Systems
- Service Needed
- Workstation secure document storage (document recovery and encryption) See: http://uas.alaska.edu/helpdesk/computers/campus/comp-backup.html
- Department Role
- Store documents to be secured in the Windows “MyDocuments” folder structure.
- Regularly allow the synchronization service to run completely.
- Manage file space, ideally under 2GB. Synchronization over 4GB is not supported.
- IT Services Role
- Configure campus computers to use the synchronization service.
- Ensure availability of documents stored on the sync service file server.
- Service Outcome
UAS ITS Assessment Plan
Revised: February 1, 2010
- Service Area
- Information Systems
- Service Needed
- Workstation secure document storage (document recovery and encryption) See: http://uas.alaska.edu/helpdesk/computers/campus/comp-backup.html
- Service Outcome
- Employees have access to documents, even when disconnected from the campus network.
- Documents are encrypted to prevent release of sensitive information.
- In the event of a hardware failure, employees can immediately access their documents from replacement equipment.
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: Yes ✅
- IT Services Success Indicators
- Sync service file server is maintained at 99% uptime.
- Data Collection and Analysis Procedures
- Network and server availability are monitored automatically by polling the server once per minute.
- Information Systems Manager performs quarterly audit to ensure service levels are achieved.
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.