Bulk Email
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UAS ITS Service Agreement
Revised: January 27, 2011
- Service Area
- Service Needed
- Email distribution lists based on Banner information
- Department Role
Departments are expected to:
- Contact the Assistant to the Chancellor or the Director of Public Relations and Marketing to request a new distribution list.
- Provide the population of UAS users (i.e. Juneau Faculty) based on Banner searchable criteria.
Assistant to the Chancellor or Director of Public Relations and Marketing are expected to:
- Review campus requests for new distribution lists.
- Upon approval, submit a request to the Helpdesk to create the distribution list.
- Using a web interface, authorize/deauthorize people who can send to their respective distribution list.
(https://online.uas.alaska.edu/prodonlinesrc/apps/grouper.cgi)
- IT Services Role
- Receive work order requests for new distribution lists.
- Create and automate new distribution lists.
- Provide the Assistant to the Chancellor or the Director of Public Relations and Marketing the tools to control who may use the lists.
- Service Outcome
UAS ITS Assessment Plan
Revised: January 27, 2011
- Service Area
- Service Needed
- Email distribution lists based on Banner information
- Service Outcome
- Authorized users are able to easily communicate with campus populations
- Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes.
- Distribution lists are secure, preventing unauthorized use
- Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists
- New lists can be created quickly
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: No
- IT Services Success Indicators
- Distribution lists reflect accurately reflect information in Banner within the past 24 hours.
- Email messages submitted to a list are redistributed to target population within 60 seconds.
- Access changes submitted through the web interface are implemented immediately.
- New lists are ready within one week of IT receiving the request.
- Data Collection and Analysis Procedures
- The IT Services work order system will track new requests.
- Periodic audit of email server performance
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.