UAS ITS Service Agreement
Service Area | Email |
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Service Needed | Email distribution lists based on Banner information |
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Department Role |
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Departments are expected to:
- Contact the Assistant to the Chancellor or the Director of Public Relations and Marketing to request a new distribution list.
- Provide the population of UAS users (i.e. Juneau Faculty) based on Banner searchable criteria.
Assistant to the Chancellor or Director of Public Relations and Marketing are expected to: |
IT Services Role |
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- Receive work order requests for new distribution lists.
- Create and automate new distribution lists.
- Provide the Assistant to the Chancellor or the Director of Public Relations and Marketing the tools to control who may use the lists.
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Service Outcome |
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- Authorized users are able to easily communicate with campus populations
- Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes.
- Distribution lists are secure, preventing unauthorized use
- Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists
- New lists can be created quickly
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Revised: January27, 2011 |
UAS ITS Assessment Plan
Service Area | Email |
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Service Needed | Email distribution lists based on Banner information |
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Service Outcome |
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- Authorized users are able to easily communicate with campus populations
- Distribution lists accurately reflect information in Banner, resulting in the list being automatically updated by normal business processes.
- Distribution lists are secure, preventing unauthorized use
- Assistant to the Chancellor or the Director of Public Relations are able to directly manage who may use lists
- New lists can be created quickly
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Administrative Services Mission Alignment |
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- X Effective and Efficient Practices
- X Fostering Cooperation
- _ Compliance
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IT Services Success Indicators |
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- Distribution lists reflect accurately reflect information in Banner within the past 24 hours.
- Email messages submitted to a list are redistributed to target population within 60 seconds.
- Access changes submitted through the web interface are implemented immediately.
- New lists are ready within one week of IT receiving the request.
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Data Collection and Analysis Procedures |
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- The IT Services work order system will track new requests.
- Periodic audit of email server performance
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Utilization of Results |
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Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
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Reporting Strategy |
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Revised: January27, 2011 |
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