Broadcasting Campus Events

UAS ITS Service Agreement

Department Role
Service Area	Media Services
Service Needed	Video capture/broadcasting of campus events
Contact media services at least two weeks prior to the event Select a venue that will support video capture and networking Reserve the venue and coordinate all scheduling, set-up, etc. Provide at least two hours of time for media staff to set up equipment Obtain permission for use of intellectual / video content Departments may be required to pay for media staff time and consumable materials. Estimated costs: Taping in Egan Lecture Hall: $130 per hour Taping in Egan Library: $260 per hour DVD post-production: $70
IT Services Role
Provide staff and set up production equipment prior to the event Produce multi-camera, broadcast-quality program If applicable, broadcast live via web stream / satellite television Post recording on campus web servers for on-demand viewing Distribute recording via media services production podcast Produce a custom printed DVD with custom menu & case
Service Outcome
Campus events are: available to a broader audience – both live and after the fact retained for future use, either in the classroom or as a part of University archives
Revised: December09, 2008

Service Outcome
Service Area	Media Services
Service Needed	Video capture/broadcasting of campus events
Campus events are: available to a broader audience – both live and after the fact retained for future use, either in the classroom or as a part of University archives
Administrative Services Mission Alignment
X Effective and Efficient Practices X Fostering Cooperation _ Compliance
IT Services Success Indicators
99% of requested events are captured and available in the requested media formats 95% of the formats are available within 2 weeks of the recording date.
Data Collection and Analysis Procedures
All event requests are tracked. Events are separated into the following categories: Significant institutional events (e.g. Graduation, Convocation, Spring Forum) General institutional events (e.g. Evening at Egan) Departmental Events External / Other Event dates are compared to the posting/production dates for the media formats. Data are monitored on an ongoing basis to ensure achievement of success indicators.
Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure: Employee performance: increase oversight, training and accountability measures. Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation. Internal process / workflow: reassess processes and service strategies
Reporting Strategy
To be determined.
Revised: December09, 2008

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