UAS ITS Service Agreement
Service Area | Media Services |
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Service Needed | Video capture/broadcasting of campus events |
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Department Role |
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- Contact media services at least two weeks prior to the event
- Select a venue that will support video capture and networking
- Reserve the venue and coordinate all scheduling, set-up, etc.
- Provide at least two hours of time for media staff to set up equipment
- Obtain permission for use of intellectual / video content
- Departments may be required to pay for media staff time and consumable materials. Estimated costs:
- Taping in Egan Lecture Hall: $130 per hour
- Taping in Egan Library: $260 per hour
- DVD post-production: $70
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IT Services Role |
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- Provide staff and set up production equipment prior to the event
- Produce multi-camera, broadcast-quality program
- If applicable, broadcast live via web stream / satellite television
- Post recording on campus web servers for on-demand viewing
- Distribute recording via media services production podcast
- Produce a custom printed DVD with custom menu & case
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Service Outcome |
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Campus events are:
- available to a broader audience – both live and after the fact
- retained for future use, either in the classroom or as a part of University archives
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Revised: December09, 2008 |
UAS ITS Assessment Plan
Service Area | Media Services |
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Service Needed | Video capture/broadcasting of campus events |
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Service Outcome |
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Campus events are:
- available to a broader audience – both live and after the fact
- retained for future use, either in the classroom or as a part of University archives
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Administrative Services Mission Alignment |
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- X Effective and Efficient Practices
- X Fostering Cooperation
- _ Compliance
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IT Services Success Indicators |
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- 99% of requested events are captured and available in the requested media formats
- 95% of the formats are available within 2 weeks of the recording date.
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Data Collection and Analysis Procedures |
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All event requests are tracked. Events are separated into the following categories:
- Significant institutional events (e.g. Graduation, Convocation, Spring Forum)
- General institutional events (e.g. Evening at Egan)
- Departmental Events
- External / Other
Event dates are compared to the posting/production dates for the media formats. Data are monitored on an ongoing basis to ensure achievement of success indicators. |
Utilization of Results |
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Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
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Reporting Strategy |
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Revised: December09, 2008 |
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