Laptop Delivery
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UAS ITS Service Agreement
Revised: December 12, 2008
- Service Area
- User Services
- Service Needed
- Egan Classroom Wing instructional technology deliveries
- Department Role
Departments are expected to:
- Contact the IT Helpdesk to schedule delivery at least 2 days in advance of the date equipment is needed
- Provide complete information regarding the equipment needed
- Participate in training in the use of the mobile equipment
- Be available to receive the equipment 5 minutes before the scheduled time
- Ensure that all equipment is secured until it is retrieved by IT staff
- Be prepared to relinquish the equipment on time so that it can be delivered to the next class
- Notify IT Helpdesk immediately of any problems in the use of the equipment
Mobile classroom equipment (laptops, printers, etc.) are provided on a first-come-first-served basis. In cases of contention, departments are expected to negotiate internally to resolve access to equipment.
- IT Services Role
- Ensure all equipment is in good working order
- Deliver requested equipment to the specified location at the requested time
- Respond to trouble calls within 5 minutes of notification
- Retrieve and secure equipment after it is used
- Service Outcome
UAS ITS Assessment Plan
Revised: December 12, 2008
- Service Area
- User Services
- Service Needed
- Egan Classroom Wing instructional technology deliveries
- Service Outcome
- UAS classes have easy access to instructional technology
- UAS can maximize use of general classroom space
- UAS faculty and staff are able to use technology effectively in all programs and services (UAS Strategic Plan)
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: No
- IT Services Success Indicators
- 95% of deliveries are completed within 5 minutes of the scheduled time
- Technical problems arise in fewer than 5% of deliveries
- Data Collection and Analysis Procedures
- The Helpdesk tracks calls related to equipment deliveries. The supervisor monitors the quantity of calls to ensure that service levels are attained.
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.