Telephone changes
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UAS ITS Service Agreement
Revised: December 9, 2008
- Service Area
- Telephones
- Service Needed
- Telephone changes
- Department Role
- Ensure equipment is in place (office wiring, telephone handsets, FAX machines, etc.)
- Submit request
- providing complete information
- through the web Telephone Manager (http://uas.alaska.edu/phones)
- No earlier than 2 weeks and no later than 5 working days prior to the date service is needed
- IT Services Role
IT technicians will complete necessary changes prior to the service date
- Service Outcome
UAS ITS Assessment Plan
Revised: December 9, 2008
- Service Area
- Telephones
- Service Needed
- Telephone changes
- Service Outcome
Departments get phone changes completed on time and according to specifications.
- Administrative Services Mission Alignment
- Effective and Efficient Practices: Yes ✅
- Fostering Cooperation: Yes ✅
- Compliance: No
- IT Services Success Indicators
90% of telephone change requests closed on or before the service date
- Data Collection and Analysis Procedures
Telephone Manager actual and requested completion dates will be compared on an ongoing basis. Overall success will be measured by a quarterly comparison of performance data.
- Utilization of Results
Failure to meet success objective will trigger a remediation strategy depending on the cause of the failure:
- Employee performance: increase oversight, training and accountability measures.
- Resource allocation: evaluate staffing levels and consider temporary or long-term internal reallocation.
- Internal process / workflow: reassess processes and service strategies
- Reporting Strategy
To be determined.