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Student Refunds

Covid-19 Office Operations

Beginning Monday, August 2nd, the Juneau campus Student Accounts office will be open for in-person transactions. For additional information on UA Covid-19 operations, please visit the UA coronavirus information website.

Setup Direct Deposit

The University of Alaska offers direct deposit. Students have the option to elect to receive refunds directly into their bank accounts. Once you set up your bank information online (checking or savings), all future student refunds will be deposited directly to your bank account within 3–4 days of when the university processes a payment. The initial setup is quite simple using UAOnline and will only have to be done once unless you change banks or decide to stop participating in your direct deposit. You will be notified via UA e-mail when the setup is complete, when a deposit is processed and any time you make changes to your direct deposit bank information. More information about direct deposit is available on the UA Direct Deposit Services at the University of Alaska page.

To set up direct deposit and begin receiving direct deposits:

  1. Sign on to UAOnline
  2. Select Financial Aid from the tabs across the top of the page
  3. Select UAS from the choice of three universities
  4. Select Direct Deposit Services
  5. Select First time setup of direct depositTake note of the other options available here once you have initially set up direct deposit.
  6. Follow the instructions on how to enter your bank information. Be sure to confirm your account number with your bank.
  7. Select Submit button to complete the direct deposit setup

There are many reasons why a student might be eligible for a refund. If you have questions or believe you should have a refund please call us at (907) 796-6267 or email us at Refund checks picked up at the Student Accounts Office require current, valid identification that matches to the check name. Refund checks will not be released to third-parties.

Refunds can take up to two weeks to process after being requested.

Financial Aid Refund

Refunds to students for financial aid are generated after the aid is disbursed and all charges have been paid. Student Accounts processes refunds as soon as possible; however, refunds may take up to 2 weeks from the date requested. After viewing their account activity on UAOnline, students expecting a refund may contact the Student Accounts Office at (907) 796-6267 with any additional questions. Each semester, the initial disbursement of financial aid to your student account begins no earlier than 10 days prior to the first day of classes. The disbursement date is not the day you should expect a refund, but rather, is the day we begin processing refunds. Student refunds are processed in the order they are disbursed by the Financial Aid Office. Speed up your financial aid refund by signing up or ensuring your account information is correct for direct deposit.

Course changes made after financial aid has been disbursed may result in a delay or reversal of the financial aid refund. Students should meet with their advisor or a financial aid representative to ensure they continue to meet aid requirements.

If you are expecting financial aid or Scholarships that are not listed on your UAOnline student account, contact the Financial Aid Office.

If you have received confirmation that your tuition and fees will be paid by a third-party agency or university department, and you don’t see the payment applied to your student account on UAOnline, call the Student Accounts Office at (907) 796-6492 or email us at

Military Students Called to Active Duty or Deployment

Students called to active duty or involuntarily activated, deployed or relocated during an academic term are eligible for 100% refund of tuition and fees and a prorated adjustment on housing and meal plans.