Covid-19 Office Operations
The Juneau campus Office of the Bursar & Student Accounts is open for in-person transactions. For additional information on UA Covid-19 operations, please visit the UA coronavirus information website.
Direct Deposit Setup
The University of Alaska encourages students to setup direct deposit for faster access to refunds. Once you set up direct deposit with your bank information online (checking or savings), future student refunds will be deposited directly to your bank account within 3–4 days of when the university processes a payment, rather than mailing a check to the address listed on your student account.
The initial setup is quite simple and will only have to be done once unless you change banks or decide to stop participating in your direct deposit. You will need your full bank routing information and account number. Once the setup is complete, whenever a deposit is processed, and any time you make changes to your direct deposit bank information, you will receive an email to your UA-email address.
For more information, please see the Direct Deposit Services at the University of Alaska page.
- Sign on to UAOnline
- Select Student Services & Account Information from the tabs across the top of the page
- Select Direct Deposit Services
- Select First time setup of direct deposit. Take note of the other options available here once you have initially set up direct deposit.
- Follow the instructions on how to enter your bank information (account number, routing number) as well as your email address. Be sure to confirm your account number with your bank.
- Select Submit button to complete the direct deposit setup
There are many reasons why a student might be eligible for a refund. If you have questions or believe you should have a refund please contact the Office of the Bursar and Student Accounts staff at (907) 796-6267 or firstname.lastname@example.org. We aim to process refunds as quickly as possible, however, refund requests may take up to two weeks to process during high-volume periods.
Financial Aid Refund
Refunds to students for financial aid are generated after the aid is disbursed and all charges have been paid. Student Accounts processes refunds as soon as possible; however, refunds may take up to 2 weeks from the date requested. After viewing their account activity on UAOnline, students expecting a refund may contact the Student Accounts Office at (907) 796-6267 with any additional questions. Each semester, the initial disbursement of financial aid to your student account begins no earlier than 10 days prior to the first day of classes. The disbursement date is not the day you should expect a refund, but rather, is the day we begin processing refunds. Student refunds are processed in the order they are disbursed by the Financial Aid Office. Speed up your financial aid refund by signing up or ensuring your account information is correct for direct deposit.
Course changes made after financial aid has been disbursed may result in a delay or reversal of the financial aid refund. Students should meet with their advisor or a financial aid representative to ensure they continue to meet aid requirements.
If you are expecting financial aid or Scholarships that are not listed on your UAOnline student account, contact the Financial Aid Office.
If you have received confirmation that your tuition and fees will be paid by a third-party agency or university department, and you don’t see the payment applied to your student account on UAOnline, call the Student Accounts Office at (907) 796-6492 or email us at email@example.com.
Military Students Called to Active Duty or Deployment
Students called to active duty or involuntarily activated, deployed or relocated during an academic term are eligible for 100% refund of tuition and fees and a prorated adjustment on housing and meal plans.