Services Dashboard

Blackboard Collaborate recordings are currently impacted by an outage to the underlying infrastructure. Expect delays in accessing recordings. In normal meetings, Whiteboard is of limited or no availability. Other Blackboard services may be impacted or unavailable intermittently as repairs continue.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

Blackboard will be unavailable on Saturday, 12/19 through Thursday, 12/24. Technicians will be transitioning from the current version of Blackboard to SaaS. More information can be found at https://status.alaska.edu/incidents/cl034kj1n7bv.

OIT technicians was working on scheduled network maintenance from 8:00 AM to 10:00 AM. Access to the outside internet may be impacted during the maintenance window.

Monday, August 31, 2020 - Users in some Collaborate Ultra sessions may receive the following message when joining a session: “Please wait while we increase audio and video capacity. You’ll be connected shortly.” If your session is affected, the best workaround is for everyone to exit and join a different session. We are actively investigating the root cause and working to resolve the issue.

Webmeeting services that require sign-in such as Zoom hosting and BB Collaborate Ultra were unavailable during a service outage from approximately 8:00 AM through 9:30 PM. Power to the Fairbanks Butrovich Building Data Center was restored at 8 PM and services began to come back online.

The UA Learn Blackboard system (and Blackboard Collaborate Classic and Ultra) was unavailable on Friday, May 8th from midnight – 4pm for a system upgrade.

Blackboard Collaborate Ultra underwent system maintenance on Thursday, March 26th starting at 9:00 PM and ending on Friday, March 27th at 1:00 AM. Users experienced intermittent disruptions during the maintenance window.

Blackboard Collaborate Ultra underwent system maintenance on Thursday, March 26th starting at 9:00 PM and ending on Friday, March 27th at 1:00 AM. Users experienced intermittent disruptions during the maintenance window.

From 10:00 AM to 4:00 PM, network resources have been intermittently available. Statewide technicians continue to investigate failures across the entire UA network.

Blackboard Collaborate Ultra was unavailable from 1:30 PM to 2:00 PM. Blackboard technicians identified and resolved the issue promptly.

Blackboard underwent maintenance to update to a newer version. For more information, see OIT's webpage at status.alaska.edu/incidents/28j8xv114myh.

Blackboard Collaborate Classic experienced an unplanned outage. For additional information, visit OIT's status page at status.alaska.edu/incidents/t0zgz4gjsdh8

An upgrade was performed on the UAS Firewall the evening of Wednesday, September 18th. This maintenance window was from 8:35 PM to 10:35 PM. During this time, users expected 1 or 2 brief outages. These brief outages affected all traffic to/from the Juneau Campus, Sitka Campus, Ketchikan Campus, Juneau Budget Office and Lena Point.

Collaborate Classic was temporarily unavailable starting at 8:00 PM. For more information, see http://stspg.io/19835844e.

Blackboard believes they have resolved the Collaborate Classic "failure to launch application" error. If you are still encountering problems loading your webmeeting, contact the Helpdesk at 796-6400.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Blackboard technicians believe they have resolved the "unable to launch application" error for Collaborate Classic. If you are still having trouble accessing your webmeeting, please contact the UAS Helpdesk. Our work-around is still available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix. Contact the Helpdesk if you are still having this problem.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix. Contact the Helpdesk if you are still having this problem.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing. A work-around is available at uas.alaska.edu/pub/collaboratefix.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. The investigation with Blackboard is still ongoing.

Users are still reporting intermittent inability to access Blackboard Collaborate. Technicians are still investigating.

Users are still reporting intermittent inability to access Blackboard Collaborate. Technicians are still investigating.

We have received word that users are unable to access Blackboard Collaborate. Blackboard is currently investigating.

Blackboard has confirmed a system wide problem for all customers that created Collaborate recordings on January 18 and 19. Blackboard is currently investigating how they will restore the missing recordings.

Blackboard has confirmed a system wide problem for all customers that created Collaborate recordings on January 18 and 19. Blackboard is currently investigating how they will restore the missing recordings.

A major ACS disruption is impacting UA connectivity. At around 1:40 PM Wednesday, OIT confirmed network connectivity issues due to a physical break in ACS network connections. UA Services are currently available, however, users may experience connection problems. Technicians are investigating.

Live and recorded Blackboard Collaborate Webmeetings will be unavailable on Thursday, Dec 14th at 10pm – Friday, Dec 15th at 2am. Blackboard Collaborate is a cloud-service that will undergo maintenance at the Blackboard data center. Collaborate Rooms and Recordings will be unavailable during the maintenance window.

We have received several reports of some users not being able to connect to their Blackboard Collaborate webmeeting. We are finding that sometimes the majority of the class can connect, but some users will receive an error that they cannot connect. It appears to be related to the following: http://status.blackboard.com/services/blackboard-collaborate---web-conferencing-us-hosted/2017/11/29.

A power outage to the UAF data center is preventing access to the authentication server for UA Online, Banner, and Blackboard. Service was restored by 6:0 PM.

Access to webmeetings was impacted by the Blackboard outage.

Service was taken offline as equipment and connections were moved.

Service was taken offline as equipment and connections were moved.

Service was taken offline as equipment and connections were moved.

Some users have reported problems accessing Webmeeting sessions/recordings after installing the new Blackboard Collaborate Launcher. Blackboard has confirmed this is a known issue. Contact the UAS Helpdesk (1-877-465-6400) for a workaround.

Some users have reported problems accessing Webmeeting sessions/recordings after installing the new Blackboard Collaborate Launcher. Blackboard resolved the Webmeeting loading error and uploaded a new version of the launcher. Contact the UAS Helpdesk if you still encounter problems loading Webmeetings.

Some users have reported problems accessing Webmeeting sessions/recordings after installing the new Blackboard Collaborate Launcher. Blackboard has confirmed this is a known issue. Contact the UAS Helpdesk (1-877-465-6400) for a workaround.

Some users have reported problems accessing Webmeeting sessions/recordings after installing the new Blackboard Collaborate Launcher. Blackboard has confirmed this is a known issue. Contact the UAS Helpdesk (1-877-465-6400) for a workaround.

Access to webmeetings was restricted due to inability to access Blackboard.

Maintenance is scheduled for all network resources from 5:00 PM to 9:00 PM, in preparation for a future UAS data center relocation project.

The UAS Juneau campus experienced a complete network outage from 11:15AM to 12:25PM. Technicians are still confirming all systems have been restored.

The UAS campus experienced a major technological outage that affected multiple systems and Internet access. The problem was linked to hosts that provide network name translation (DNS services) for the region. Services started to return around 9:30am.

The old version of webmeetings was unavailable for an indeterminate duration. This only affected user of the UAS community using portfolio system for webmeetings and webmeetings from previous semesters. Note: Webmeetings in current classes will not be affected.

The UAS Blackboard system and the UAS web server was unavailable for brief system maintenance from 8:30am – 10:00am.

Users receive the error "Server error: Unable to retrieve WebMeeting info" when attempting to access the Java-based web link. This issue occurred around 9:00AM and was resolved shortly.

UASOnline experienced a communications problem from approximately 1:15pm – 2:40pm. This resulted in an “Internal Server Error” message or no response for user connections. Technicians have identified the source of the problem and are investigating long-term solutions.

The UAS Blackboard system experienced an unexpected system outage on Wednesday, June 3rd beginning around 9:30am. Technicians were able to resolve the issues by 12pm.

The UAS Blackboard server will be unavailable Tuesday, May 26th from 7:15am – 8:00am for system maintenance.

The UAS Blackboard system underwent an outage May 8th – May 10th for a system upgrade to the latest Blackboard release. Access to course sites was unavailable beginning Friday, May 8th at 7:30am. Access to the UAS Online portal was unaffected. The Blackboard system upgrade was completed on Saturday @7:30pm.

The UAS Blackboard system underwent an outage May 8th – May 10th for a system upgrade to the latest Blackboard release. Access to course sites was unavailable beginning Friday, May 8th at 7:30am. Access to the UAS Online portal was unaffected. The Blackboard system upgrade was completed on Saturday @7:30pm.

UAS Online was unavailable from 1:00pm until 1:36pm.

A number of UAA services experienced outages affecting UAS. The UAS Blackboard Collaborate service was unavailable from approximately 10:30am-3:30pm.

UAS Online was briefly unavailable from approximately 1:55-2:00pm.

UAS Online experienced an early morning outage at approximately 4:15am due to connectivity issues. The system returned to service at approximately 4:50am.

UAS Blackboard will be unavailable on Friday, January 9th from 7am – 7:30am for a system reboot.

UAS authentication services for systems such as UAS Online and ELMO experienced technical difficulties. Technicians resolved the issue by 1:30pm.

The UAS SQL database server experienced an outage beginning on January 1st around 3:30am. The outage impacted the UAS Blackboard system. The SQL server and Blackboard returned to service on January 2nd at 9:30am.

The UAS SQL database server experienced an outage beginning on January 1st around 3:30am. The outage impacted the UAS Blackboard system. The SQL server and Blackboard returned to service on January 2nd at 9:30am.

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue. UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue. Currently, archived webmeetings/collaborate sessions from 10/2 thru 10/5 remain unavailable.

Currently, archived webmeetings/collaborate sessions older than 10/2/14 will play after you click the play button. Sessions newer than 10/2 will not play.

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue. Currently, archived webmeetings/collaborate sessions older than 10/2/14 will play after you click the play button. Sessions newer than 10/2 will not play.

There were reports about intermittent Collaborate connectivity from 6:15 pm-6:53 pm from one distance class.

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue.

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue.

UAS is currently experiencing errors when accessing recently created web meeting archive recordings. We are working with our UAA Blackboard Collaborate service provider to resolve the issue.

Several UAS services experienced slowness and login problems on Sunday morning due to an unresponsive Active Directory domain controller. Services including UAS Online, Email and ELMO were impacted starting around 4am. The issue was resolved Sunday at approximately 1pm.

The main web server was down from 6pm - 6:15pm on 9/2.

Webmeetings were not available during the scheduled UAS Online Portal Migration

Webmeetings were not available during the scheduled UAS Online Portal Migration

Webmeetings were not available during the scheduled UAS Online Portal Migration

UAS Online login service was unavailable for ~15 minutes after being reported to the Helpdesk @ 11:29am Monday April 23, 2014. Users already logged into UAS online were unaffected.

Elive/Collaborate was unavailable within the UAS Online portal during the UAS Online outage.

From about 6:00 PM, the webmeeting tool was not functioning correctly. The problem had fixed itself by about 6:30 PM.

From about 6:00 PM, the webmeeting tool was not functioning correctly. The problem had fixed itself by about 6:30 PM.

A UAA network connectivity issue affected Elluminate for ~20mins. Disruptions to UAS classes were reported to the UAS Helpdesk.

https://online.uas.alaska.edu/online/portfolio/ITS/hd_report?term=Fall-2013&behavior=UAS&session=8269790&wl_item=1378267923

Notice posting: http://uas.alaska.edu/pub/hd1 -- Today, at approximately 2:00pm, IT Services personnel, working on power infrastructure with Facilities personnel, briefly lost power to a circuit to a rack of network equipment.

In the evening several users reported being suddenly dropped from their courses, in investigation & testing, the system remained online and the symptoms did not persist for all users.

It's No Joke - We began tracking this service on the Dashboard Monday, April 1st. Prior tracking of systems can be found in Help Desk Notifications. https://online.uas.alaska.edu/online/portfolio/ITS/HD_Report