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Frequently Asked Questions

From your on-campus phone, press the Messages button, or dial 5555. Follow the prompt, and enter your PIN, followed by the # key.

From off-campus, or a personal phone, dial 907-796-5555. Press *, enter your 4-digit phone extension, followed by #. Then, enter your PIN, followed by #.

You'll also receive an email notification when you get the email. This will include both an audio file and link to the Webmail Inbox. Just log in using your UA credentials. We recommend using Firefox, as it supports all functions.

The Unity Voicemail system can be access via the web utilizing your campus credentials**, so resetting the PIN is straightforward. 

  1. Visit the Unity Assistant (Firefox is preferred)
  2. Sign in with your credentials
  3. Click on the Password menu
  4. Select Change PIN
  5. Enter a new PIN
  6. Save your changes
  7. You're done! Sign into voicemail with your new passcode. 

**For those who utilize a shared account (I.E. general shared accounts like Helpdesk, Financial Aid, or others) please contact the Helpdesk for assistance. 

Alternate Greetings on Unity Voicemail

Call into Voicemail and follow these steps:

  1. Press 4 for Setup Options
  2. Press 1 for Greetings
  3. Unity will share your currently set greeting
    • Press 1 to re-record a new standard greeting, OR
    • Press 2 to enable Alternate Greeting
      1. This ENABLES your alternate greeting and give you option to configure it
      2. You will be prompted to set an end date
        • Press 0 for Later Today
        • Press 1 for Tomorrow
        • Press 2 for two days for now
        • ... and so on ... 
        • Press 9 to set Month and Day
      3. Press 2 for no end date
    • It will then play your current alternate greeting
      1. Press 1 to re-record your alternate greeting
      2. Press 2 to turn off your alternate greeting

To transfer to a voicemail account, press the transfer button, dial asterisk+extension ('*6400' for the Helpdesk), and immediately press transfer again (if you wait, you will begin to hear the voicemail for the dialed extension).

Some PC users have noted that even though the volume is turned up all the way that they still cannot hear the message well. To reach the maximum volume, double click on the 'Sound' icon near your clock (it looks like a small speaker). At the next screen you should see the system Volume Control (image below). Simply increase each slider to the maximum and try again. Likely, it will be the Wave slider that will make the biggest impact. If this does not increase the volume loud enough for you, remember you can still check your voicemail via your phone.

wave volume control

Why yes there is! Take a look at our web worksheet for the functions available on your phone!

Currently, the system default is to provide a quiet beep over the conversation through the handset. If you would like the second line to ring audibly on your phone set, it can be configured to do other things like ring once, ring, or flash. Use the Call Manager tool to configure your phone behaviors. Contact the Helpdesk if you need any clarification or assistance. 

Provided phones are within the same call pickup group, when you hear a phone in your area ringing, simply pick up your handset, press the More button, and then choose PickUp. Phones can be assigned pickup groups through your office Telephone Manager. (And, if needed, new call pickup groups can be created by contacting the Helpdesk.)

In the case that is too cumbersome, if you have a free line (button along the side of the phone display), it can be programmed to “speed dial” the PickUp functionality.

With the way the phone system works, when the call is “redirected” it is, in actuality, your line calling out. So, it happens to be that the caller ID is correct, albeit misleading.

Note: The Cisco phones on campus can be fowarded to an external (non-campus) line, however, the behavior is essentially the campus line placing a call on the callers behalf so while you can tell that the call is coming from your campus phone, you will not be able to tell who is going to be on the other end of the line. 

First and foremost: call the line! Depending on what happens with your call, you can then know how it’s currently acting, and subsequently make requests to assure that it performs as desired. These changes can be made by your telephone manager. It’s likely that you’ll want to change which voicemail account is affiliated with the line. Additionally, you can choose to forward the phone using the ‘CFwdALL’ soft button on the phone.

In most cases your department Cost Center Clerk is the point-person for adjusting phone settings through the Telephone Manager. If you cannot determine the right person in your department to talk to, please contact the Helpdesk to find out which staff are affiliated with a particular phone line.

Email notifications from Cisco can be managed as any other email. If they have been deleted, they can be found in Trash (Google mail) or Deleted Items (Outlook) folder. Email notifications can be moved from these folders into different storage locations. 

Voicemail in the Cisco Web Inbox is automatically deleted after two weeks, and cannot be retrieved. 

The Unity voicemail system has the ability to change the speed of playback. 

While listening to a message, use the following commands to change the speed of playback: 

  • - to slow down playback
  • 6 - to speed up playback

The red voicemail indicator light on your phone is connected to your voicemail inbox. This can be accessed online in the Cisco Web Inbox. You can also call in by pressing the Messages button on your University phone, or dialing 5555. These two inboxes are tied, changes to one will affect the other. Once all voicemails have been listened to the light will clear. Voicemails will automatically be deleted after 14 days, but will remain in your email. 

Listening to the voicemail through the email notification will not affect the red light.

You can forward your work phone number to any outside line through the Self Care Portal, as long as you have internet access.

  1. Log in to the Self Care Portal
  2. On the left menu, select Call Forwarding
  3. For your phone line (7966XXX), check the box for Forward all calls to...
  4. Enter your full cell line in the format: 81907xxxXXXX
    • The number 8 is necessary to dial out of campus (ex: 8 1 907 777 7777)
  5. Click the Save button at the bottom

You can turn off call forwarding by unchecking the box from step 3. 

You can also forward your calls using the softkey on your phone, if you're still on campus.

  1. Hit the CFwdALL key on the Cisco phone
  2. Enter your full cell line in the format: 81907xxxXXXX
    • The number 8 dials out of campus, then the standard 1-907-your phone here
    • Your phone will now state that it is forwarded to 81907xxxXXXX

You can turn off call forwarding by hitting the CFwdAll button again.

There are currently five ways you can conduct an audio conference call without revealing a personal phone number.

  • Dial *67 before dialing a phone number to conceal your personal phone number.
    • On many smartphones, you can use #31# instead.
  • Schedule Zoom meetings with phone as audio options enabled.
  • UA Google accounts have the ability to make calls outside of UAS.
    1. Open Google Chat either going through Gmail or going to
    2. Click the Phone Call button
    3. Enter the phone number you wish to call
    4. When done, hit the end call button
  • Use Conference Now.
  • Use Two Rivers Conferencing through OIT.