Covid-19 Office Operations
Beginning Monday, August 2nd, the Juneau campus Student Accounts office will be open for in-person transactions. For additional information on UA Covid-19 operations, please visit the UA coronavirus information website.
Student fees for the Fall 2021 term are due by September 3rd, 2021.
Log onto UAOnline to pay with any major credit card or a checking account.
Cash, check or credit card payments can be made at the walk-up counter, second floor of Novatney Building, by appointment.
Send checks payable to UAS, clearly marked with the student ID to ensure it is credited to the proper student account, to:Student Accounts
11066 Auke Lake Way
Juneau, AK 99801
Paying with a debit card?
Many debit cards have a transaction limit as low as $200. If you try to make a payment for more than that amount, your card may be declined unless you communicate with your bank first.
Electronic bills are generated on the 15th of each month and made available via UAOnline. An e-mail reminder will be sent to your UA assigned email address each time a new bill is generated. To view your electronic bill:
- Go to UAOnline
- Select Student Services & Account Information from the main menu
- Select Student Account
- Select Statement and Payment History (The Student Account option will also direct you to where you can make a payment.)
Payment is due by the published deadline even if a bill is not received. It is the student's responsibility to periodically check their account to ensure they are in good standing.
Instructions on how to pay online
Don't wait in line; pay tuition and fees online! The TouchNet system is open 24 hours a day, and you are able to provide permission to others to access and pay your student account online.
Instructions for online fee payment (credit card or personal check)
- Go to UAOnline
- Select Login to Secured Area and log on using your student ID and PIN Number
- Select Student Services and Account Information
- Select Student Account
- Select Account Detail for Term (Semester) Pay Term Balance
- Carefully read the instructions and terms on this page
- Select Make a Payment, select term, amount, and payment method*
- Print the confirmation page. Review the Account Detail for Term to verify the payment was accepted
*If paying by credit card, choose the type of card; enter the credit card number and the expiration date. NOTE: The address on your credit card bill must match the billing address that you enter on this screen. If paying by check, enter the routing number, account number, name, address and amount. Select Continue. If you agree with the terms, select on: I Agree.
Paying with Financial Aid
Financial aid will appear on your student account when it is disbursed by the Financial Aid Office. To ensure that your aid is disbursed in a timely fashion, please review the Financial Aid checklist.
The Student Accounts Office and the Financial Aid Office are two separate departments, but they work closely together. If you have any questions regarding your student accounts statements, please contact Student Accounts Office. If you have questions regarding your financial aid award letter or have other questions concerning your aid eligibility/status, please contact the Financial Aid Office.
Class Cancellation and Financial Responsibility Guidelines
If you have registered for classes but have changed your mind about attending, it is your responsibility to inform the Registrar's Office that you wish to cancel your reservations. Otherwise, you are liable for any charges due on your student account.
When you register for a course you are agreeing to pay all charges on your student account by the published term due date, and acknowledge that the university may take action to deregister you or take other action for non-payment. University policy requires a financial hold be placed on your student account if you fail to meet your financial obligations. Accounts receivable holds may be placed on a student account for balances in excess of $200. Financial holds prevent any access to registration, grades, transcripts, and diplomas. Access to university services will be reinstated once a student pays the outstanding balance. Students may contact the Student Accounts office to discuss options.
This is not a guarantee of being dropped; you must officially drop a course within the drop period to cancel financial responsibility for selected courses.