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Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Email

Phone

Printing on Campus

There are several printers around campus accessible for all those who have access to the UAS-secured network. Most printers are black and white, but the Egan Library offers color printing through the ink SmartStation, a print kiosk powered by frontier technology.

Students are recommended to print from the Egan Library Kiosks. 
Employees should work with their department to understand which printer is best for their needs.

All printing is double-sided in alignment with Alaska Statute, Sec 44.99.020, which requires government institutions to print on both sides of the paper. Please print responsibly.

Assistance

The Helpdesk and Classroom Support staff are available to assist with your questions!

To access printers on campus, excluding the Library's Ink Smart system, you must have access to the UAS campus network (active username and password required).

Print Server - UA-Domained

These directions work best for UA-domain computers that were built by a UAS IT Technician.

  1. From the Start menu or the Windows Search field, type "\\jun-print01" and press Enter
    • If on Sitka or Ketchikan campuses, instead use either "\\sit-print02" or "\\ktn-print," respectively.
  2. If prompted, enter your login information, putting "UA\" before your username.
  3. Press Enter
  4. A window will appear showing all printers available on campus. Double-click on a printer to add it to your computer.
  5. When adding is complete, you will see the printer queue monitor.

IP Address - Non-UA-Domained

Directions for direct IP printing are best for non-domain computers such as departmentally managed machines and personal devices. You will need to know the IP address, make, and model of the printer to map to it with the steps below.

Windows 10

  1. From the Start menu or the Windows Search field, type "printers".
  2. Select Printers & scanners.
  3. Select Add a printer or scanner.
  4. On Windows 11, you'll need to click the Add Device button
  5. Select the option The printer that I want isn't listed (this may take several seconds to appear).
  6. On Windows 11, click the Add manually link
  7. Select Add a printer using a TCP/IP address or hostname, then click Next.
  8. Select TCP/IP Device from the dropdown list.
  9. Enter the IP address of the printer in the Hostname or IP address field.
    • If you don't know the IP address of the printer, check with your admin assistant, or print a Configuration Page for the printer.
  10. Click Next.
  11. If prompted, select the appropriate driver (based on manufacturer and model).
    • If you aren't sure of the correct driver, please contact the Helpdesk.
  12. On the following page, enter any further information requested. The exact request will vary per printer. When done, click Next.
  13. When adding is complete, you will see the printer queue monitor.

Windows 11

  1. From the Start menu or the Windows Search field, type "printers".
  2. Select Printers & scanners.
  3. In the Add a printer or scanner field, click the Add device button.
  4. In The printer that I want isn't listed field, click the Add manually link (this may take several seconds to appear).
  5. Select Add a printer using an IP address or hostname, then click Next.
  6. Select TCP/IP Device from the dropdown list.
  7. Enter the IP address of the printer in the Hostname or IP address field, then click Next.
    • If you don't know the IP address of the printer, check with your admin assistant, or print a Configuration Page for the printer.
  8. If prompted, select the appropriate driver (based on manufacturer and model.
    • If you aren't sure of the correct driver, please contact the Helpdesk.
  9. On the following page, enter any further information requested. The exact request will vary per printer. When done, click Next.
  10. When adding is complete, you will see the printer queue monitor.

To access printers on campus, excluding the Library's Ink Smart system, you must have access to the UAS network and authenticate to the Printer Server (active username and password required).

IP Printing

  1. Open the Apple menuApple Icon.
  2. Access System Preferences.
  3. Select Printers & Scanners.
  4. Click on the plus sign [+] to add a printer.
  5. Click on the IP button.
  6. In the Address field, enter the IP address of the printer to be used.
    • In most cases, the IP address will be on a printout attached to the printer. If not available, ask the Department.
  7. In the Protocol field, select an appropriate setting (based on manufacturer and model).
    • If desired, change the Name field to be an easy name for the printer.
  8. Click Add.
  9. If prompted, enter your login information, putting "UA\" before your username.
    • If you aren't prompted for login info, check your security settings. Some internet security software blocks this type of connection.
  10. When adding is complete, you will see the printer queue monitor.

If you encounter the error "Unable to Connect. Unable to verify the printer on your network", set the Protocol to "Line Printer Daemon (LPD)" instead of the default "Internet Printing Protocol (IPP)." This is a known issue with specific printer manufacturers.

Print Protocol list

Print/Scan/Copy services are located on the main level (2nd floor) of the Egan Library.

Egan Library offers limited free student printing. Black and white, duplex only (as of Fall 2024). Following the recent closure if Ink Labs (former printing vendor), Egan Library printing services will be limited while we explore options. During this transition:

  • Please be mindful of your printing quantities and content.
  • Print jobs will be publicly visible to others on/near the printer until claimed.
  • Confirm and claim your print jobs promptly.

Printing by IP Address

The Egan Library Black & White printer is available to print from the any Virtual workstation or personal device. To access the library printer you must connect to the UAS wifi network (not UAS Guest) on campus (active username and password required).

Windows 11

  1. If you're on a personal machine, connect to the UAS wifi network (not Guest)
  2. From the Start menu or the Windows Search field, type "printers".
  3. Select Printers & scanners.
  4. In the Add a printer or scanner field, click the Add device button.
  5. In "The printer that I want isn't listed" field, click the "Add manually" link (this may take several seconds to appear).
  6. Select Add a printer using an IP address or hostname, then click Next.
  7. Select TCP/IP Device from the dropdown list. In the Hostname or IP address field, enter 10.196.222.25, then click Next
    • When prompted, select the HP Universal Printing PCL driver.
    • Click Next until the printer is added.

If the steps above do not work for you on a Windows computer we recommend downloading and running the HP Universal Print Driver Installer below. It will add the correct driver and then walk you through the process outlined above to add a printer via IP.

Mac

  1. If you're on a personal machine, connect to the UAS wifi network (not Guest)
  2. Open the Apple menuApple Icon.
  3. Access System Preferences.
  4. Select Printers & Scanners.
  5. Click on the plus sign[+] to add a printer.
  6. Click on the IP button.
  7. In the Address field, enter 10.196.222.25
  8. In the Protocol field, select Generic PostScript Printer (based on manufacturer and model).
    1. If desired, change the Name field to be an easy name for the printer.
    2. Click Add.
  9. If prompted, enter your login information, putting "UA\" before your username.
    • If you aren't prompted for login info, check your security settings. Some internet security software blocks this type of connection.
  10. When adding is complete, you will see the printer queue monitor.

Need Help?

  • Egan Library staff can provide hands-on printing, just ask.

Scan

Several scanning options are available. There is a public access scanner/copier (Konica-Minolta) near the Circulation Desk.

  • Supports color scanning, duplex scanning, has a document feeder for multiple page jobs and outputs PDF or TIFF formats to email.

Copy

A self-service black & white copier is located on the main level by the Circulation Desk ($.10 per page). The copier accepts bills ($1, $5, $10) and coins.

Print Servers on Other Campuses

Sitka and Ketchikan campuses each use a different print server. This does not change printing by IP address, but does change what Print Server name when searching.

  • Juneau: \\jun-print01
  • Sitka: \\sit-print02
  • Ketchikan: \\ktn-print
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