UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Restored: Foxit License 11/14/24
Technicians identified the issue related to the Foxit message that was sent to multiple inboxes. The UA Foxit PDF Editor licenses should now all be active again. Contact the Helpdesk if you continue to have trouble signing into Foxit PDF Editor with SSO.
Service Outage: Foxit License 11/14/24
Technicians are currently investigating reports that Foxit PDF Editor licenses have been revoked.
All Systems are Operational
Today at about 1 pm, we had a network outage for approximately 30 minutes that caused users to be unable to use the campus internet and a few other services. This has been fixed and should be up and running. If you are still experiencing any issues, please contact the Helpdesk.
Phishing Notification : Beware of Suspect Messages
We had multiple reports of phishing emails related to new mail being blocked. Do not follow the link and mark the message as spam. If you did follow the link, change your password in ELMO at elmo.uas.alaska.edu and contact the Helpdesk. Keep an eye out for phishing messages.
Example of phishing message.
Phishing Notification: Beware of Suspect Messages
We had several reports of phishing emails going around, please be careful of the following:
- Emails with attachments or links from users that are outside of the UA system.
- Mandatory UAS account email validation with an external link
These emails may look legit, but check certain details to make sure. Check to see if the email it was sent from is with the UA system, hover over any links to make sure that they go to where it says they go to, and that the text in the body of the email is used with multiple fonts, filled with typos, and that the message would be sent from that individual at all.
But always, when in doubt, forward the email to uas.helpdesk@alaska.edu, we can verify if the email is a phishing attempt or not and let you know if it's safe to click.
Please maintain vigilance!