UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Restored with SSO 2/17/2025
A fix has been implemented with the SSO issue, it is being monitored by Nanook Technology Services
Service Disruption with SSO 2/17/2025
There was emergency maintenance on Friday evening to fix a problem with SSO on UA services, this has caused intermittent slowness with all SSO logins. UA Statewide IT is aware of the issue and are investigating.
Service Restored: DUO SMS and Phone 02/13/25
We can now confirm that all Duo services have been completely restored. This includes Core Authentication Service, Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication. Thank you for your patience while these issues were resolved.
Services Impacted: DUO SMS and Phone 02/13/25
Our Multi-factor Authentication vendor, Duo, is reporting an outage affecting the SMS (Text Messages) and Phone Call options for authentication. Other methods of authentication, including push notifications, remain operational.
If you are impacted by this outage, generate a passcode by signing into ELMO using Option 2 and selecting Security Settings, or contact your Helpdesk at 907-796-6400.
More information can be found at https://status.duo.com/
Phishing Warning: If it sounds too good to be true it is. 2/5/25
With tax season upon us, please be careful with any calls or voicemails regarding taxes.
The IRS will never:
- Call to demand immediate payment using a specific payment method such as a prepaid debit card, gift card, or wire transfer. Generally, the IRS will first mail a bill to any taxpayer who owes taxes.
- Threaten to immediately bring in local police or other law enforcement groups to have the taxpayer arrested for not paying.
- Demand that taxes be paid without allowing taxpayers to question or appeal the amount owed.
- Call unexpectedly about a tax refund.