UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Phishing Email: Don't click the link! (8/11/2026)
There are a series of phishing emails going around with a similar title of "Message regarding your ID" with a similar message to this one:
"This is a message about your ID.
At the moment, there are issues that need your attention at alaska edu/al67nd for resolution.
During this period, you will not receive any emails, and messages will be sent back to the original sender."
If there are ever any issues with UA IDs, these emails would be coming from your University's Helpdesk, not a stand-alone user like the emails going around. We do not have any addresses that go to "alaska edu/al67nd" in regards to ID numbers, all of that would be within ELMO.
But always! When you are not sure about an email if it is phishing or not, you are welcome to give us a call or forward the email to the Helpdesk for us to give the email a once over to make sure if the email is fake or not!
PROD UA Online Outage for Fiscal Year-end activities
UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.
PROD UA Online Outage for Fiscal Year-end activities
UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.
PROD UA Online Outage for Fiscal Year-end activities
UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.
PROD UA Online Outage for Fiscal Year-end activities
UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.