Virtual Private Network (VPN)
A Virtual Private Network (VPN) allows a user to access UAS network resources from a outside of the normal UAS network. In the UAS environment, this means that you can access many campus resources from home, without having a UA internet connection.
Uses for the VPN
Once connected to the UAS VPN connection, your computer will behave as though it were connected through the wireless network on campus. You can connect to:
- Fileshare Access
- Campus Printing
- Keyed Software
UAS has implemented a VPN service, Palo Alto GlobalProtect, that allows personal computers and mobile devices to access internal UAS network resources. This service is similar to that provided by UAA and UAF, and provides a more seamless transition for patrons moving between campuses.
Complete installation instructions can be found in the UAS VPN Installation section below.
Please direct all support questions to the UAS Helpdesk.
UAS VPN Installation
- Access the VPN installation page at https://vpn.uas.alaska.edu
- Sign in with your UA credentials when prompted
- Click the appropriate download link for your system: Windows 32-bit, Windows 64-bit, or MacOS 32/64-bit
(Figure 1. VPN Download page)
- Run the installation file that you've downloaded to your default Downloads folder
- Once the installation has finished, launch the GlobalProtect application
- In the server address bar, enter VPN.UAS.ALASKA.EDU and click the Connect button
(Figure 2. VPN connection)
- When prompted, enter your UA Username and Password and click Sign In
- If prompted, sign into Duo Multifactor Authentication.
You will now be connected to the UAS authenticated network. You can disconnect by selecting the GlobalProtect icon from your taskbar and click the Disconnect button.
(Figure 3. Disconnect from VPN)
Instructional video for Windows.
Instructional video for Mac.
Please contact the UAS Help Desk with any questions or need assistance with this application.
Windows: 7 (SP1), 8, 8.1, 10 x86 (32-bit) and x64 (64-bit), 11
Mac: 10.11 - 10.15, 11, 12, 13
Connecting to VPN prior to login
There are some cases where it can be useful to connect to the campus network before logging into the computer. This can include:
- First time sign-in to a UAS computer
- Updating credentials after changing password in ELMO
- Receiving UAS computer policy updates
- Connecting to fileshares on login
If GlobalProtect is up-to-date, then it will be an option on the Windows login screen:
Clicking this icon will pop up the GlobalProtect application. Click the Connect button to establish a connection to the UAS campus network. If you haven't connected to the VPN before, enter VPN.UAS.ALASKA.EDU in the server address bar and click the Connect button:
The very first time users log into GlobalProtect, they will need to click the Sign In (or Submit) button, instead of pressing Enter on the keyboard.
There are a number of places you can check to try to track down this issue. First, verify that the computer did not go into standby or hibernate. These can interrupt your network connection when the VPN application expects a constant link to the UAS server.
If wireless is in use, perhaps you have moved to (or are in) a location with low or nonexistent wireless signal, and the VPN might have dropped as a result. Further, it's possible a bad network cable or problem with the router or Internet connection could have caused this drop.
After you've successfully connected your computer to the VPN, you have access to campus resources such as fileshares. Sometimes you will be prompted to log in when you try to access these resources. You may receive an error message such as "The user name or password is invalid". In the User Name field, enter UA\username. This tells your computer to ask the UA system for your credentials, instead of your local computer.
When clicking on the GlobalProtect icon from the Taskbar (Windows) or Dock (Mac), it will first attempt to open the program. If GlobalProtect is already open, it will appear to do nothing. Instead, look for the globe icon in the lower right corner (Windows) or the top menu (Mac). Clicking this icon will open the GlobalProtect menu with the Connect (or Disconnect) button.