ITS Training

The Helpdesk provides IT training in essential 'core' technologies currently in use at the UAS campuses.

The 'core' technology for UAS is defined as the technology essential to meeting our institutional goals. This training is important for staff and faculty success, as it provides highly available training opportunities consistently for participants.

The UAS Help Desk provides training for the following core campus technologies:

• Computer Accounts – Learn what “computer account” refers to, how accounts are created/activated, and how accounts can be used.
• Email – Get familiar with your UA Google email account. This includes addresses, basic email functionality in Webmail & Outlook, and shared account functions.
• Phones – Get up to speed with our phone system. Learn about the different types of phones, their essential functions, and how to make changes.
• Voicemail – Understand how our campus voicemail system works and can be leveraged to make your life easier. Learn about how to access voicemail, change basic functions within your account, and know where to request changes, if needed.
• Printing on campus – Did you know that we have several methods to print? Which one should you use, and why? Be knowledgeable of how to connect your computer to campus printers, and how to do some basic troubleshooting.
• Web Resources – Our lives are intertwined with the online experience. Learn about a variety of tools available through UAS. This includes the UAS website, UAS Online, Blackboard, Collaborate, ELMO, UA Online, Banner, OnBase, Cisco tools, and more.
• Workstations – Get a grasp on the what, why, and how of campus computers. Understand what types of workstations are provided, and basic workstation functionality, and get help with your computer.