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Service Level Agreements

Classroom EquipmentUser Services: Classroom instructional equipment and support
Desktop BackupInformation Systems: Workstation secure document storage (document recovery and encryption)
Telephone RepairsTelephone Repairs
Broadcasting Campus EventsMedia Services: Video capture/broadcasting of campus events
HelpdeskFirst-line technical support
Laptop DeliveryUser Services: Mobile instructional technology deliveries
Security ChangesInformation Systems: Security configuration management
Telephone changesTelephone changes
Desktop SupportNetwork & Desktop Support: Desktop Work Orders
User Services Service Level AgreementStandardized lab/classroom computer software configuration
Web Site ManagementSupport of institutional web sites through the UAS Content Management System (CMS)
Bulk EmailEmail distribution lists based on Banner information

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