Helpdesk Sitemap
Accounts
General information on electronic accounts through UAS
Activation
Setting your initial password (account activation)
Adding Attachments
Learn how to add an attachment to a portfolio item.
Adding Items
Learn how to add an Item to your portfolio.
Alumni, Affiliates, and Other Accounts Hub
Central hub for non-student or employee accounts
Assignments Overview
Blackboard video instructions for uploading coursework
Backup & Synchronization
Backing up My Documents onto server space
Blackboard Course Management System
Blackboard index for student issues
Build Request Form
Request a build for a centrally managed computer
Centrally Managed Computers
Information about current ITS computer support
Chat/Collaboration
Summary of common communication tools: Google Chat and Microsoft Teams
Checking Your Grades
Information for students on accessing current grade in specific course.
Clear Cache & Cookies
Clearing the cache in the 4 most common browsers.
Computers
Computers Overview
Conferencing
Learn how to use audio conferencing services through our Cisco telephone system: Conference Now
Contacting Your Instructor
How to find your instructor's contact information.
Contact Us
Contact the UAS Helpdesk. After hours callers may leave a voicemail. We will respond to voicemail on our next business day.
Course Portfolios
An overview of Course Portfolios for Students including content items and page management.
Course Security Settings
Using the security settings in the Manage Page tool.
Coursework
Coursework Homepage and sitemap - Current Course Sites (BlackBoard)
Creating a Photo Gallery
Details on the photo gallery function of the ePortfolio system.
Cybersecurity
Staying Cybersafe at UAS
Dealing with Pop-ups
Dealing with Pop-ups
Departmentally Managed Computers
Departmentally Managed Computers by UAS for faculty and staff
DocuSign
DocuSign is University of Alaska's cloud-based electronic signature solution.
Downloads
Find UAS provided security software as well as other recommended products for download on your computer!
Edit Settings
An overview of the Manage Page tool in UAS Online
Email
Email through UAS: UA Google
Email Aliases
UAS Email Aliases: creation and utilization
Email FAQ
Email through UAS: Email FAQ
Email Forwarding
Email through UAS: Email Forwarding
Email Management
Email through UAS: UA Google Management
Email Mobile Setup
Email through UAS: Email Mobile Setup
ePortfolio Topic Index
View an index of the UAS Online Portfolio documentation.
Extensions
Information concerning account expiration and how to apply for an extension
Find My Syllabus
How to find the Syllabus for a course.
Forward Your UAS Email
How to set your preferred email address
Foxit PDF Editor
Foxit PDF Editor Pro is UA's recommended alternative to Adobe Acrobat Pro.
Frequently Asked Questions
Answers to common questions about your UAS electronic account
Frequently Asked Questions
Answers to common questions about phone and voicemail
General Purchasing Info for Personal Computers
Purchasing a new computer? Here's a few suggestions to get you started.
Getting Started with the ePortfolio
Overview of the Portfolio system including pages, items, blogs. forums, and webmeetings
Getting Started with Webmeetings
An Introduction to Webmeeting tools
Helpdesk Employee Hub
Central hub for all employee resources
Helpdesk FAQ
List of all Helpdesk FAQ
Helpdesk Student Hub
Central hub for all student resources
I can't find my Webmeeting
Locating your webmeeting
Instructional Videos
Find assistance in these videos of common questions the Helpdesk receives
Instructor Tools
Using the Instructor Tools in the Manage Page option.
Introduction to UAS Forums
An overview of course forums.
IT Services - Jobs
Apply for a job with UAS IT Services
ITS Training
UAS Helpdesk Training page
Managed Software
Software available on specified Staff Builds
Manage Page Content
An overview of Page Content in the Manage Page area.
Managing Phones & Voicemail
Manage your voicemail, the phone, or the phone line itself using these tools.
Microsoft Office 365
Get Microsoft Office 365 for free
Miscellaneous Controls
Overview of the ePortfolio Controls including the Delete Page, Hide Controls, Add New Sub Page, Copy Import Page, and Send Invitation Tools.
Multi-factor Authentication (MFA)
This system enhances the security of UA account using secondary account confirmation powered by Duo, using a tablet, mobile phone, landline, or USB security key.
Network & Wifi
UAS Network, including campus and student housing
Network Storage
Storage options offered at UAS
Page Design
Portfolio page appearance settings
Passwords
UAS Electronic Account Password Management
Personal Computers
Additional resources for personal computers
Personal Portfolios
Learn how to create a personal portfolio.
Phone and Voicemail Function
Basics of using your phone set
Phones
Telephone information, manuals and voice mail guides
Portfolio: Manage Page - Security Settings
Security settings for courses and general portfolios.
Portfolio FAQ
View a list of FAQ's about the UAS portfolio system.
Portfolio Forums
How to create and manage forums in your portfolio.
Printing on Campus
How to set up a campus printer on your computer
Publish Page
Using the Publish Page feature in the Manage Page area.
Remote Learning
Tips for remote learning with UAS
Safety and Security
ITS Security and Policy Guidelines
Security Settings - Personal Page
How to set security settings for your personal page in the Manage Page area.
Services Dashboard
Services Dashboard
Software
Software available at UAS
Staff & Admin Resources
Overview of administrative tools
Submitting Youtube Videos
How to submit Youtube videos in Blackboard
Tips and Tricks
Software Tips and Tricks
UA Google Access
Email through UAS: UA Google Access Individual Accounts
UA Google for Employees
Google for Education through UA Google: For Employees
UA Google Resources
Google for Education through UA Google: For Everyone
UAOnline
Accessing UAOnline, which allows you to register for classes, view your academic records, and apply for financial aid among other things
UAS Guest Accounts
Learn how to create and use a guest account for UAS Online
UAS Home
A personal file space you can access from anywhere.
UAS IT Helpdesk
Main UAS Helpdesk page
UAS Online Portal
An overview of the UAS Online interface, including Tabs, Sub Pages, and Channels.
UAS Online Portal Ribbon
Navigate between your pages
UAS Portfolio System
Portfolio structure, collaboration tools, coursework portfolios, and personal portfolios.
Updates
Centrally managed computer updates
Using the Content Editor
Using the Blackboard Content Editor
Using the Discussion Board
Using the Discussion Board
Using the Discussion Board video
Instructions for accessing Blackboard's Discussion Board feature
Video and Audio Conferencing
General information about UAS conferencing
Virtual Private Network (VPN)
How to install and configure VPN client
WebMeeting FAQ
WebMeeting FAQ
Webmeetings on Mobile
Accessing Collaborate on the go
Where are my Webmeeting recordings?
Locating your Collaborate Recording
Working Remotely
Utilizing campus resources while out of office
Zoom
Video Conferencing with Zoom